06/17/2026
It's no secret that the volunteer fire service has had a recruitment and retention problem. The world is different. There are many reasons why it has been this way, but there is hope. I truly believe our department is a great example of that hope. We have grown quite a bit and the applications keep coming in, and people are staying. Do we have all the answers? No, but we have a great foundation that I'd love to share for everyone, especially other departments out there that might be struggling. It's a little bit of a lengthy read for a social media post, but it's worth it.
Over the years, I've come to
believe that the success of a volunteer fire department has less to do with its trucks, equipment, or building and more to do with its people and culture.
Remove the "just volunteer" from your vocabulary. You should be a professional organization regardless of pay. Your community deserves the best.
The departments that thrive are the ones that make their members feel valued. They welcome new members, encourage training, embrace good ideas, and create an environment where people want to be part of the team.
Experienced members mentor the next generation instead of gatekeeping. Leaders work alongside their members instead of simply directing them.
Departments that embrace modern communication tools are investing in their future. Recruitment, retention, fundraising, and public support all begin with one thing: people knowing who you are.
People volunteer for a cause, but they stay because of culture.
The future of any volunteer department depends on how well it supports, develops, and retains the people willing to answer the next call.
The future of a volunteer fire department depends on people who are willing to build it—not just protect it from change. Whether you are an active member, inactive, Auxiliary, whatever your role is, ask yourself, do you want to be a reason your department grows, or do you want to be the reason it stays the same?
Yours truly,
Deputy Chief Richard Roberts