10/07/2026
Community De-Escalation Training — this Sunday, October 11 at 1 PM
Presenter: Keith Hurlbert, Upland Hills Health Emergency Management
Audience: Open to the Community • All Welcome
Conflict, crisis situations, and challenging interactions can occur anywhere, including workplaces, community gatherings, public spaces, schools, and everyday life. This interactive training will provide community members with practical skills and strategies to safely recognize, respond to, and reduce escalating situations before they become harmful.
Participants will learn the fundamentals of de-escalation, including how to identify warning signs of increasing tension, communicate effectively during difficult interactions, maintain personal safety, and use proven techniques to help calm heightened emotions. The training emphasizes remaining composed under pressure, understanding behavioral cues, and responding in ways that reduce conflict while preserving dignity and respect.
Topics may include:
-- Understanding the stages of conflict escalation
-- Recognizing signs of distress, anger, or agitation
-- Effective verbal and nonverbal communication techniques
-- Active listening and empathy-based responses
-- Maintaining personal safety and professional boundaries
-- Responding to aggressive or confrontational behavior
-- Situational awareness and decision-making under stress
-- Building confidence in responding to challenging situations
Whether you are a community member, volunteer, business owner, employee, educator, parent, or simply interested in gaining valuable life skills, this training offers practical tools that can be applied in many everyday settings.
Join us on Sunday, October 11, 2026, at Merrimac & Main for this informative and engaging community training. All are welcome to attend.
