Center for Global Innovation Leadership

Center for Global Innovation Leadership To Build the Human Capacity to meet the Challenges and Opportunities of the 21st Century

The Financial Impact of Intelligent, Connected Healthcare Experiences Healthcare providers have reached a communications...
05/02/2023

The Financial Impact of Intelligent, Connected Healthcare Experiences Healthcare providers have reached a communications tipping point. Outdated phone systems and siloed internal coordination tools aren’t built to support connected, patient-centered experiences. Providers need a flexible, secure communications system to simplify point-of-care workflows, increase patient satisfaction, and improve financial performance. This is influenced by three interconnected healthcare trends: (1) healthcare consumerism, (2) personalized medicine, (3) decentralized care delivery. During this on-demand webinar, you’ll learn how RingCentral’s cloud communication platform helps providers achieve financial KPIs and ROI by: Reducing physician referral churn. Connecting your clinical applications so they work better together. Engaging patients with dynamic, adaptive, and personalized communication touchpoints throughout their care journey.

DATE: April 25, 2023 | TIME: 1:00 P.M. ET | 10:00 A.M. PT

RingCentral's Erik Smith discusses in CMSWire the Top Customer Experience Trends to Watch in 2023. According to Metrigy'...
04/10/2023

RingCentral's Erik Smith discusses in CMSWire the Top Customer Experience Trends to Watch in 2023. According to Metrigy's latest State of Customer Experience Technology report, contact center leaders who want to improve the way their teams engage with customers in the coming year should keep one critical business objective front and center. “Customer satisfaction is still the most important objective leaders should focus on,” said Erik Smith, Digital Principal, RingCentral. “If you want to retain customers and attract new ones, you must get this right. It’s easy to get caught up in cost savings and the latest artificial intelligence (AI) technologies, but always look to evolve your contact center through the lens of providing great customer service.”

Contact center leaders who want to improve the way their teams engage with customers this year should keep one critical objective front and center.

With all the excitement around generative artificial intelligence (AI), there’s a lot of promise. But here is a game cha...
04/03/2023

With all the excitement around generative artificial intelligence (AI), there’s a lot of promise. But here is a game changer! Announcing RingSense for Sales: Conversation intelligence for revenue teams. See the demo and read more about this latest innovation from RingCentral.

Introducing RingSense from RingCentral: a high-powered conversation intelligence tool for sales, customer experience, marketing, and more.

09/30/2022

“Yesterday I adopted the oldest, sickest and most injured dog from a shelter.
I will never forget his eyes, when I entered the cages he didn't even bother to look at me, like he knew
that I wouldn't even see him, curled up in a corner, accepted his fate.
The volunteer told me several times... But are you sure about that? Are you sure about this?
Yes!!!
I want this dog, he opened the cage, I ran to him, suddenly he looked
me as if I saw an angel...
I took him in my arms and told him... Now you will be happy to
New. He fell asleep in my arms...
Probably the first peaceful sleep he'd had in a long time.
Give it a life. Kiss an old man.
They need us..."* 🥺🙏♥️🐾

09/29/2022
CGIL Joins Excellent Schools Detroit’s School Quality Review Team: Formed in 2010, Excellent Schools Detroit is a non-pr...
10/07/2012

CGIL Joins Excellent Schools Detroit’s School Quality Review Team:
Formed in 2010, Excellent Schools Detroit is a non-profit organization dedicated to ensuring that every child in Detroit has an excellent education. Through a coalition of Detroit leaders, it developed a bold 90/90/90 plan that will require that every Detroit child is in an excellent school by 2020. For more information click on the following link: http://excellentschoolsdetroit.org/school-quality-review

CGIL Participates in aha! Process Inc. Conference on Addressing the Challenges of Poverty: Solutions for K-12, Higher Education and Communities:
The conference brought together all sectors - businesses, schools, higher education, community organizations – to understand the underlying nature of how poverty shapes the individual’s mindset and behavior and to develop sustainable educational and personal development solutions that will help form a new mindset – a new paradigm – to lead the individual out of poverty. For more information click on the following link:
http://www.ahaprocess.com/School_Programs/Events.html

The CGIL is collaborating with two education-focused institutions applying leading neuroscience based brain learning and teaching principles:
In its effort to accelerate the scope of learning, the CGIL is collaborating with the Institute for Learning of the University of Pittsburgh and the American Education Research Association (AERA) to apply leading tools and methodologies that most effectively teach to the way our brain learns. CGIL President Dean Johnson stresses that: “We are facing tremendous challenges with the educational achievements of our youth, especially low income urban kids. To break the cycle of poverty and under achievement, we must dramatically change the way we teach and develop our kids. The Institute for Learning and AERA are two leaders in the field of researching and applying neuroscience based practices that significantly increase the scope of learning. Integrating personal development tools into the daily curriculum will accelerate how we teach and develop the whole person.” For more information on these two institutions, please click on the following links:
American Education Research Association – Brain, Neurosciences & Education http://aera-brain-education.org/
Institute for Learning, University of Pittsburgh - http://ifl.lrdc.pitt.edu/ifl/





For more information, please contact us at [email protected] or visit our web site at www.CGIL.us

Every child deserves to go to an excellent school. But how do we know if a school is excellent? And how do we measure it?

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