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APCO International www.apcointl.org
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What happens when a call becomes a crisis? The APCO course Crisis Negotiations, 2nd Edition goes beyond basic telecommun...
10/16/2026

What happens when a call becomes a crisis? The APCO course Crisis Negotiations, 2nd Edition goes beyond basic telecommunicator training to examine how crises develop and the communication techniques that can help during complex incidents.

In this course, you will learn:

* Effective verbal communication techniques
* Approaches to demands and negotiations
* Considerations for hostage situations
* Strategies for calls involving persons with suicidal intent

Gain practical tools you can apply when working through high-stakes crisis situations. Seats are available in the online course October 26 - November 15, or finish sooner in the APCO Virtual Classroom with a one-day course on October 27. Worth 8 CDEs. Register at https://www.apcointl.org/training/courses/?a_cat=625

If you’ve been looking for a way to get involved, consider volunteering on a working group to develop a NEW APCO standar...
10/15/2026

If you’ve been looking for a way to get involved, consider volunteering on a working group to develop a NEW APCO standard - Information Quality, Validation and Actionable Criteria for Externally Generated Information.

This standard will establish criteria for information coming into emergency communications centers from a rapidly growing ecosystem of connected technologies, applications, monitoring services, sensors, telematics platforms, artificial intelligence-enabled systems and more.

Interested in lending your experience and perspective? We want to hear from you. APCO members and nonmembers are welcome. The last day to apply is November 16. https://www.apcointl.org/services/standards/assist-with-standards-development/

🚨 This is your final reminder to share your experiences in the APCO-George Mason University ECC Survey! This anonymous s...
10/15/2026

🚨 This is your final reminder to share your experiences in the APCO-George Mason University ECC Survey! This anonymous survey takes approximately 25-30 minutes to complete and will help guide the development of resources to benefit ECCs nationwide. Survey participants will also have a chance to win one of eight gift cards, including a $500 grand prize. Submit your responses by 11:59 p.m. ET tonight: https://www.apcointl.org/community/surveys/help-shape-the-future-of-emergency-communications/

⏰ Time is running out for you to partner with us for the Public Safety Innovation Summit Featuring 5x5!Connect with indu...
10/14/2026

⏰ Time is running out for you to partner with us for the Public Safety Innovation Summit Featuring 5x5!

Connect with industry leaders and boost your brand visibility by becoming a sponsor. We’ll work with you to create a customized package that meets your company’s needs. Secure your sponsorship: https://apcosummits.org/innovation/sponsorship/

Apply for the Technology Demonstration Showcase! Demonstrate how your solution addresses real-world public safety communication challenges and aligns with public safety scenarios. Submit your proposal: https://apcosummits.org/innovation/tech-demo-showcase/

🚨 Don’t miss the deadline! Both opportunities end October 23.

LAST CHANCE to register for our webinar today at 1:00 p.m. ET, “Veritas & Aequitas: Two CEOs Talk Leadership, Technology...
10/14/2026

LAST CHANCE to register for our webinar today at 1:00 p.m. ET, “Veritas & Aequitas: Two CEOs Talk Leadership, Technology & the Future of 9-1-1.”

In this hour-long fireside chat, APCO International CEO and Executive Director Mel Maier and Intrado CEO Damon Covey will exchange perspectives on the issues shaping the future of 9-1-1 and public safety communications. This webinar is worth 1 CDE, free for members and $59 for non-members. Learn more and register: https://www.apcointl.org/courses/veritas-aequitas-two-ceos-talk-leadership-technology-the-future-of-9-1-1-webinar-82244/

Don’t miss our webinar next Tuesday, October 20 at 1:00 p.m. ET, “Preparing for NG9-1-1 Migration: Taking a Practical, P...
10/13/2026

Don’t miss our webinar next Tuesday, October 20 at 1:00 p.m. ET, “Preparing for NG9-1-1 Migration: Taking a Practical, Phased Approach.” Learn how a connected, phased approach to NG9-1-1 migration can help your agency set priorities and build a practical plan for modernization as NG9-1-1 requirements evolve.

Sponsored by Zetron, Inc., this webinar is worth 1 CDE, free for members and $59 for non-members. Learn more and register: https://www.apcointl.org/courses/preparing-for-ng9-1-1-migration-taking-a-practical-phased-approach-webinar-82362/

When every second counts, preparation matters. APCO’s Emergency Medical Dispatch (EMD) 5th Edition course provides telec...
10/13/2026

When every second counts, preparation matters. APCO’s Emergency Medical Dispatch (EMD) 5th Edition course provides telecommunicators with the knowledge and foundation to prioritize EMD responses and pre-arrival instructions when needed.

Topics covered include:
• Roles, responsibilities and resource allocation
• Legal and liability issues
• Call taking and APCO EMD guidecard information
• Stress management and more

Prerequisites and eligibility requirements apply. Earn 32 CDEs while strengthening essential EMD skills. Courses start soon, online and in the virtual classroom. Learn details and register at https://www.apcointl.org/training/courses/?a_cat=219

Have you registered for the Public Safety Innovation Summit Featuring 5x5 yet? Here’s what’s in store for you:✅ Earn up ...
10/13/2026

Have you registered for the Public Safety Innovation Summit Featuring 5x5 yet? Here’s what’s in store for you:

✅ Earn up to 7.5 CDEs while attending sessions on AI, broadband, NG9-1-1, interoperability, resiliency and innovation.

✅ Explore the Technology Demonstration Showcase featuring cutting edge technologies and solutions.

✅ Build lasting connections with industry peers and leaders who share your commitment to equipping responders with the best possible tools.

✅ Share your feedback with the FirstNet Authority and NIST PSCR to help shape their programs.

What are you waiting for? Join us December 1-2 in Orlando! And don’t forget to book your room by November 9 to secure the group rate. Register today: https://apcosummits.org/innovation/registration/

Public safety communications are constantly evolving. The APCO Illuminations CDE Program helps you stay up to date with ...
10/12/2026

Public safety communications are constantly evolving. The APCO Illuminations CDE Program helps you stay up to date with new monthly learning opportunities that build your knowledge, advance your professional skills and support your recertification goals through earned CDEs. Choose your track of interest and start on November 1 with these topics:

• Embracing Feedback as a Two-Way Street, Building a Reflective Training Partnership (CTO Track)
• Handling Robbery & Burglary Calls With Confidence (General Track)
• Refuel Your Leadership: Overcoming the “Rut” in Emergency Communications (Supervisor Track)
• Unique Entrapment and Trauma Considerations (EMD Track)

Learn more and register at https://www.apcointl.org/training/continuing-dispatch-education/illuminations-cde-program/

Ready to put your brand in front of the public safety communications community? Secure your exhibit space for APCO 2027 ...
10/10/2026

Ready to put your brand in front of the public safety communications community? Secure your exhibit space for APCO 2027 today and start planning your biggest and boldest presence yet. With more than 5,000 attendees and exhibitors, there is no better stage to showcase your products and services to the public safety community. Book now to get the best location: https://apco2027.org/exhibit/

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