APCO International

09/02/2026

We need your input! Take the APCO-George Mason University ECC Survey to help us better understand the unprecedented challenges agencies are facing nationwide.

Share your experience if your ECC is facing challenges with:

✅ Scheduling and staffing shortages
✅ Employee retention and training
✅ Evolving technology
✅ Increasing operational demands

Responses are anonymous and will be collected through October 15. Plus, you’ll have a chance to win 1 of 8 gift cards, including a $500 grand prize! Take the survey now: https://www.apcointl.org/community/surveys/help-shape-the-future-of-emergency-communications/

09/01/2026

Are you prepared to support your team during an active shooter incident?

The Active Shooter Incidents for Public Safety Communications, 2nd Edition course helps public safety telecommunicators build the knowledge and skills needed to prepare for and respond to these critical events.

In this course, you’ll learn how to:

* Recognize and understand the dynamics of active shooter incidents.
* Manage 911 calls and critical information during an active event.
* Support responder safety through effective communications.
* Prepare for the unique challenges telecommunicators may face during and after an incident.

Worth 8 CDEs toward recertification. Learn more at https://www.apcointl.org/training/courses/?a_cat=215

08/31/2026

We’re excited to announce that APCO has been awarded a $65,000 grant from the to support APCO’s training and education scholarship program!

This generous funding will help provide opportunities for APCO members to participate in APCO Institute training, supporting professional development and strengthening the future of public safety communications.

We’re grateful to the foundation for investing in our members and the vital work they do every day in . Learn more

APCO International received a grant award of $65,000 from Motorola Solutions Foundation, the charitable arm of Motorola Solutions.

08/31/2026

Build the skills needed for effective law enforcement communications with APCO's Law Enforcement Communications course, available as an online course or through real-time, instructor-led training in the APCO Virtual Classroom.

This course focuses on the terms, techniques and guidelines essential to law enforcement call handling and radio dispatching. Topics include call processing and dispatch procedures, crime classification and prioritization, law enforcement operations, pursuits and officer needs-help incidents, emerging communications technology, counterterrorism and NIMS.

Learn more and register:
https://www.apcointl.org/training/courses/?a_cat=282

08/28/2026

We’re still riding the high from ! 🎢🌵 Check out this video featuring some of our favorite conference highlights. Thank you so much for everyone who attended and supported this year’s conference. YOU made it the best one yet!

See if you can spot yourself, then share it with your friends so they can see why they need to join us next year in Anaheim for !

08/28/2026

We’re still riding the high from ! 🎢🌵 Check out this video featuring some of our favorite conference highlights. Thank you so much for everyone who attended and supported this year’s conference. YOU made it the best one yet!

See if you can spot yourself, then share it with your friends so they can see why they need to join us next year in Anaheim for !

08/28/2026

September is a great time to sharpen your skills and keep your APCO training on track.
Check out the upcoming online and virtual APCO courses available throughout September. Whether you’re looking to build new skills, refresh your knowledge or work toward your next certification, there are convenient options to fit your schedule. Register at https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration

08/27/2026

💻 Register for our new webinar on September 24 at 1:00 p.m. ET, “From Scores to Support: QA That Builds Stronger Teams.” Explore how agencies can take a holistic approach to quality assurance, including automated quality reviews, stress indicators, difficult-call identification, coaching insights and wellness data, to better understand the factors that impact performance and resilience.

Sponsored by Eventide Communications, this webinar is worth 1 CDE, free for members and $59 for non-members. Learn more and register: https://www.apcointl.org/courses/from-scores-to-support-qa-that-builds-stronger-teams-webinar-81983/

08/27/2026

How is your ECC navigating staffing shortages, employee retention, evolving technology and increasing operational demands? Share your experience by taking the APCO-George Mason University ECC Survey. No matter the size of your ECC, your input will help ensure the findings reflect the realities facing emergency communications professionals nationwide.

Complete the survey for a chance to win a gift card: https://www.apcointl.org/community/surveys/help-shape-the-future-of-emergency-communications/

08/26/2026

Check out the latest issue of the Training Connection newsletter for upcoming APCO courses, events, training opportunities and more.

ANNOUNCEMENTS Newly Updated! APCO Launches Public Safety Telecommunicator 1, 8th Edition Course APCO is pleased to announce the introduction of the newly updated Public Safety Telecommunicator (PST) 1, 8th Edition course. Two versions of the updated course are available: PST 1, 8th Edition and PST 1