09/28/2026
Important Update: Cost Savings and Simpler Property Management Tools Coming to PIPOA!
We wanted to share some exciting updates from our last Board of Directors meeting for those who couldn't make it!
To better serve our community, the PIPOA is transitioning away from our current property management system, ManageCASA, into a streamlined set of standard office tools by the end of this year.
What does this mean for you? The best news is that you will no longer have to deal with the unpopular member "registration" process. We have designed a new replacement system that keeps things simple, secure, and user-friendly—no portal login required!
Here is a quick look at what is changing, what is staying the same, and how this impacts our neighborhood:
Why We Are Making the Switch
ManageCASA has brought ongoing performance issues with invoicing, communication templates, missing help files, and processing portal deposits. On top of that, community participation in the portal sits at just 35%.
By moving to standard office tools (like QuickBooks Online Advanced and monday.com), we are saving the association over $22,000 in annual subscription costs for 2027—with absolutely zero additional implementation costs to the PIPOA!
What to Expect in the Near-Term (October – December 2026)
• Portal Discontinuation: The ManageCASA "user portal" will be officially discontinued by the end of December 2026.
• Invoicing & Payments: All members will receive a standard QuickBooks invoice (via mail or email) for annual assessments or recurring payment plans. These invoices will offer multiple easy payment options.
• Payment Plans: If you are on a payment plan, you will now receive convenient monthly invoices. The current payment widget will shut down this week.
• Checking Your Balance: Since the portal is closing, you can easily check your current balance by calling the POA Office directly.
• Our Website: Our hosted website will be smoothly transitioning over to 1820Services, our current trusted network provider.
A Simpler, Secure Way to Vote
We know how important voting is to our members. Later this year, we will present a full eVoting plan that completely mimics the ease of the old system but removes the registration headache.
• We will mail paper ballots to every single property owner.
• Each paper ballot will feature a unique Voter ID Key and a QR code.
• When voting opens, you can choose to mail the paper ballot back, or simply scan the QR code, enter your key, and cast your electronic vote instantly.
• Rest assured, the new system is fully protected against tampering and double-voting.
This transition away from ManageCASA allows us to better manage your CAM Fees, safeguard your data, and make interacting with your POA easier.