05/19/2026
We at SC Investigates partnered with Morgan Hughes at The State Newspaper and found that more than one in five calls to the Columbia and Richland County 911 call center went unanswered in 2025. City officials are blaming staffing shortages and Cola Mayor Daniel Rickenmann is vowing to make changes. If you care about this kind of fact-based accountability reporting, thank you. And know we're just getting started.
Columbia-area residents shared stories of calling 911 during emergencies and struggling to reach an operator, officials cite high call volume.