06/18/2026
If your property has experienced sewer backup or significant water in your basement, you can report it to the Metropolitan Sewer Department (MSD) at (513) 352-4900 or online via the link below. You must report your backup within 48 hours of discovery to be potentially eligible for reimbursement of damages.
https://msdgc.org/programs/sewer-backup-program/report-a-sewer-backup/
Legal Aid serves as the Ombudsman for the MSD Sewer Backup program. If you have questions about filing a claim, cleaning services, prevention, or filing a Request to Review, please call the Ombudsman Office Line at (513) 362-2801.
Photo Credit: Alex Grichenko