04/29/2026
For a second year in a row, the Cook County Treasurer's Office is late sending out thousands of property tax bills and refunds and Maria Pappas, the Cook County Treasurer, is blaming technology vendor, Tyler Technologies.
The vendor is tied to a software issue that’s caused a backlog of thousands of unsent property tax bills and $200 million in refunds – delays that could mean big back-to-back bills for taxpayers and slowed funding for local schools and libraries.
Pappas said they were “the best we can with a bad vendor,” and lambasted the company’s lack of urgency in fixing dozens of issues as "technical incompetence and insanity.”
She doesn’t deny speaking harshly with employees of the company, and as a result, Pappas says she has now been barred from contacting the company directly.
What do you think: vendor failure, government mismanagement, or both?