07/07/2022
Sienna Estates POA is looking for an energetic, organized, self-starter to fill our open Office Manager position. This is a part-time independent contractor position that offers a flexible schedule and the ability to complete the majority of job duties remotely. The Sienna Estates Office Manager’s purpose is to act as a representative and on behalf of the Sienna Estates Property Association Board of Directors. This involves collaboration and participation with the board regarding the management of the day-to-day operations of the association. The Office Manager is the face of Sienna Estates to our homeowners, renters, contractors, suppliers/vendors and the City of Centerton. Professionalism, communication, collaboration, stakeholder mentality, dependability, and follow-through are necessary characteristics for success in this position. All interviews will be conducted on Monday evenings between 6-7pm by appointment only. Please provide an email address so a member of our hiring team can contact you.
Essential Job Functions:
- Maintain excellent relationships with the Sienna Estates Board of Directors, residents of Sienna Estates, and leadership within the City of Centerton.
- Manage office operations including accepting and recording dues payments, communicating with title companies, issuing keycards, communicating covenant violations, filing liens, invoicing, assessing monthly interest, documenting home sales, assembling the annual mailing, filing legal documents.
- Manage the POA website.
- Communicate with residents with announcements on Facebook and the website.
- Schedule service appointments and meet with vendors as needed. (fire inspection, landscaping, pest control etc.)
Identify the need, obtain approval, and implement all clubhouse purchases.
- Collaborate with the board to negotiate contracts to achieve the most benefit for the POA and ensure such contracts are executed in the timely and professional manner.
- Check P.O. Box and payment box weekly and on the last day of each month.
Respond to homeowner phone messages, emails, and submissions from the website.
- Address and resolve all member and guest complaints and suggestions regarding the maintenance and presentation of the clubhouse operations.
- Address and resolve member disputes as needed.
- Coordinate and manage the use of clubhouse rooms for private rentals.
- Connect with new homeowners and residents to welcome them to our community. Obtain contact information, provide copies of essential documents, and distribute key cards.
- Maintain an accurate homeowner/resident database.
- Become proficient in using office management systems: HubSpot, ClickUp, QuickBooks, Google Drive, DoorKing (Training Provided)
- Other duties as assigned by the Sienna Estates Board of Directors.
**Please note any homeowner applicant MUST be in good standing with the POA to be considered for this position. Sienna Estates POA is an EOE**
