OWASA provides drinking water to customers in the Carrboro-Chapel Hill community. OWASA also collects, treats and recycles the community's wastewater. Some of our treated wastewater is used for non-drinking purposes through our reclaimed water system. Our Vision
We provide excellent service so that if our customers could choose their water utility, they would always select OWASA. We are a trusted
steward of the community, environmental, and financial resources we manage. Our Values
- Quality Drinking Water:We provide high quality drinking water through effective management and operation of our water supply, treatment, and distribution system.
- Environmental Responsibility: We protect the environment through effective management and operation of our wastewater collection, treatment, water reuse, and resource recovery systems. We manage our resources in an environmentally responsible manner.
- Excellence in Serving Customers: We provide excellent service to our customers. We are leaders in engaging our customers and stakeholders and provide them meaningful opportunities to participate in decisions that are important to them.
- Employees: We value our employees as our most important resource and we provide them competitive compensation and a safe and rewarding work environment which promotes diversity and equal opportunity for all.
- Affordability and Value: We provide affordable and high-value services and we are committed to continuous improvement.
- Sustainability: We embrace the principles of environmental, social, and economic sustainability. We strive to make the highest and best use of our local water resources and to promote conservation of water, energy, and other natural resources.
- Support for the Communities We Serve: We provide services consistent with the growth management and land use plans of the Town of Carrboro, the Town of Chapel Hill, and Orange County. We maintain open and positive communications with our governments and neighboring water utilities and cooperate in regional initiatives where appropriate and consistent with OWASA’s commitment to our member governments.
- Innovation and Creativity: We seek innovation and creativity in accomplishing our mission and enhancing our services. Provide reliable and high quality supply of water for the next 50 years
2. Engage the community
3. Implement a new customer billing and financial management system (if justified)
4. Adopt financial management policies and budget decision processes to ensure affordable services and fiscal sustainability
5. Implement an Energy Management Plan
6. Implement Advanced Metering Infrastructure
7. Develop a plan and policy framework for long-term management and disposition of OWASA lands
