This Way ONward (TWO), a partnership between Old Navy and Cambridge Housing Authority, is a rigorous, 12 week customer service and work readiness training program for students ages 16-24. TWO workshops build success through interactive workshops that help youth gain the skills and confidence necessary for delivering excellent customer service. TWO workshops create a culture of accountability and p
rofessionalism that mirrors the high standards of the retail environment. Program participants adhere to strict guidelines and participate in customer service and job readiness workshops focusing on the following areas:
• Providing and Delivering Customer Service
• Public Speaking and Presentation Skills
• Essential Soft Skills
• Professionalism & Accountability
• Time Management
• Effective Communication and Handling Difficult Situations
Upon completion of the job readiness training, youth compete for summer internships at Old Navy stores to gain essential hands on experience.
