11/02/2021
Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to
guide users through their tax returns step-by-step.
For more information about Intuit TurboTax review the client’s website https://turbotax.intuit.ca/tax-software/index.jsp
What to Expect
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.
Capabilities of Top Performing Service Partners for this Program
• Outstanding problem-solving skills
• Displays patience, empathy, an ability to manage stress, the ability to work
under pressure
• Skilled and efficient in writing and verbal communication
• Outstanding listening skills
• Provides knowledgeable, friendly and eloquent customer service
• Understanding how to navigate and efficiently use tools
All Encourage Strongly To Apply —
Atlanta Ga , Chicago, IL , Houston Texas, Columbus Ohio, Philadelphia , Pa , Wilkes Barre Pa , Queen NY
Bilingual Agents Encouraged And Veterans
People with challenges backgrounds encouraged to apply for “other “opportunities.
Class Schedule
Phase I
11/29/2021
Phase II**
11/30/2021 – 12/21/2021
Production
12/21-04/22/2021
Class Times Offered*
Monday – Friday
9:00 a.m. – 1:00 p.m. ET
10:00 am. – 2:00 p.m. ET
1:30 p.m. – 5:30 p.m. ET
4:00 p.m. – 8:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET
Schedules includes
12/22/21 - 01/09/22
8:00 a.m. – 8:00 p.m. ET
01/10/22 - 04/18/22
8:00 a.m. – 12:00 a.m. ET
04/18/22 - 04/19/22
8:00 a.m. - 3:00 a.m.
04/19/22 - 04/30/22
Special Servicing Requirements
4 hours (8 intervals) required on Saturdays and/or Sundays
3 hours (6 intervals) required on Mondays
Peak Week Requirements
20 hours (40 Intervals) week of January 30th - Feb 5th 20 hours (40 Intervals) week of Feb 6th – Feb 12th
20 hours (40 Intervals) week of April 3rd – April 9th
20 hours (40 Intervals) week of April 10th – April 16th
Peak Day Requirements
04/14/22 – 4 hours (8 intervals)
04/15/22 – 4 hours (8 intervals)
04/16/22 and/or 04/17/22 - 4 hours (8 intervals) 04/18/22 – 5 hours (10 intervals)
8:00 a.m. – 8:00 p.m. ET
**Dead Line To Apply **Nov 17, 2021
