11/13/2025
Next month, we're offering a CLE for NC attorneys live via Zoom with presenter Judge Sharon Tracey Barrett.
Working with difficult clients can be one of the most challenging aspects of legal practice. As counsellors-at-law, attorneys need the right tools for understanding and communicating with clients, including clients who are irrational or hyper-emotional. These clients are best served when lawyers are able to share legal advice in ways that get through to these difficult clients. Giving accurate legal advice to clients is essential, but how the lawyer shares that advice is also important. After all, the best legal advice does no good if clients don’t understand it or won’t follow it.
There is no panacea for dealing with difficult clients, but when lawyers can recognize the client’s thinking traps and their patterns of irrationality that imperil sound decision-making, they can help the client overcome these obstacles. By so doing, lawyers comply with ethical duties about client communication and reduce the risk that their clients will be dissatisfied when the representation is concluded.
Using practical examples, this CLE will offer specific suggestions for improving communication with clients – even the most difficult clients -- in order to inform and counsel them toward achieving their best possible outcome.
REGISTER NOW: https://ChallengingClients.eventbrite.com