09/11/2026
What changes when organizations listen before they decide?
When Travis Manion Foundation, a nonprofit serving veterans and families of the fallen, acquired The Mission Continues, it faced a consequential question: which programs should continue?
Organizations make decisions like this every day. They can determine an answer internally—or ask the people with firsthand experience what they value and why.
TMF chose the latter. “We don’t go to a community and dictate what we should be doing there,” said Ed Donovan, the organization’s senior director of marketing and communications.
By asking veterans directly, TMF learned how central one program was to many participants’ experience. The feedback helped make the program a priority and surfaced ideas for what could come next.
That is what bottom-up empowerment can look like: Invest in people, listen to those closest to the work, and create meaningful ways for them to contribute.
Read the full story at: https://bit.ly/4h4Lu6M