10/13/2026
On this episode of Agency Nation Radio, we meet Todd Dailey, president and COO of Insurance Management Group in Indianapolis, Indiana.
Dailey takes a people-first approach to technology, prioritizing people, then process, and finally technology. He believes that employees who have the right support and resources are better positioned to deliver a positive client experience. That’s why he places greater emphasis on building effective processes than on the technology itself, ensuring employees have the tools and support they need to succeed.
Listen to the full podcast in the link below!
https://hubs.la/Q04zLgMr0