Alliance to Protect Home Care, Inc.

06/24/2025

Governor Kathy Hochul says the administration protected home care by transitioning CDPAP to Public Partnerships PPL.

While flattered her spokesperson used our slogan, taking away consumer choice and shuttering hundreds of local businesses is not protecting home care - and they know that.

Meanwhile, the New York State Senate and the The United States Department of Justice are both conducting separate investigations into the selection of PPL as the single statewide fiscal intermediary.

NY lawmakers launch hearing into $9B home health aide program amid fraud concerns

05/13/2025

COMMENTARY: Public Partnerships PPL is failing caregivers and the people they care for

Despite what Gov. Hochul says, the problems affecting the CDPAP transition are far more than "hiccups."

04/29/2025

Former PPL employees are speaking out, saying they were left untrained and unsupported — and that problems inside the company contributed to missed paychecks for caregivers across the state.

“We had to teach ourselves,” said one former PPL customer service representative, who requested anonymity. “It was self-learning — watching videos to figure out PPL’s system."

Former employees with Public Partnerships LLC felt the company was unprepared to take over payroll services for New York's home care program, CDPAP.

04/25/2025

"New Yorkers deserve better. This is not about politics, it’s about people. It’s about the mother who can no longer secure reliable in-home care for her disabled child, the senior who is terrified that he may lose his caregiver, and the personal assistant who depends on this work to feed her family but hasn’t been paid in weeks."

https://liherald.com/stories/canzoneri-fitzpatrick-consumer-directed-personal-assistance-program,214552?

I have spoken directly with impacted families, caregivers and personal assistants about the Consumer Directed Personal Assistance Program, and their frustrations, fears and concerns are not falling on deaf ears.

04/11/2025

New York's consumers, personal assistants and families are experiencing real life consequences of the rushed transition to PPL.

Jennifer Lewke, WHEC 10

04/04/2025

Times Union Editorial Board: A careless approach to care

"The home care program transition isn’t going well, and the state seems unable to admit it."

The home care program transition isn’t going well, and the state seems unable to admit it.

03/31/2025

"The NAACP New York State Conference is calling for an extension to the transition deadline for participants in the Consumer Directed Personal Assistance Program (CDPAP).

The ongoing CDPAP transition is a racial justice crisis unfolding in real time. Black and brown New Yorkers comprise the majority of both home care consumers and caregivers and stand to lose the most at this moment should the deadline not be extended."

"The NAACP New York State Conference is calling for an extension to the transition deadline for participants in the Consumer Directed Personal Assistance Program (CDPAP).  The ongoing CDPAP transition is a racial justice crisis unfolding in real time. Black and brown New Yorkers compr

03/24/2025

This is huge - a whistleblower describing a “s— show” inside PPL.

“It’s unimaginable. We’ve gone from the frying pan to the fire,” the PPL employee said.

Hundreds of callers are on hold by 8 a.m. when workers sign on for the day, and hundreds are still waiting on hold by the end of the business day, the worker said — meaning consumers and caregivers have to call back and try again the next day.

“Thousands of calls a day are getting abandoned,” the source said, claiming that management is ramping up pressure and “micromanaging” agents’ time.

The Hochul administration softened its deadline for a pro-union overhaul of the state’s $9 billion home care system -– after a rollout so chaotic one insider called it “a s–t show.& #822…

03/19/2025

New York’s Consumer Directed Personal Assistance Program (CDPAP) allows families to hire and pay caregivers for their loved ones, but a major overhaul is set to take effect on April 1st. Governor Kathy Hochul says the change will cut down on fraud and save Medicaid millions, but families fear it will result in fewer benefits and higher workloads for caregivers.

New York’s Consumer Directed Personal Assistance Program (CDPAP) allows families to hire and pay caregivers for their loved ones, but a major overhaul is set to take effect on April 1st. Governor Kathy Hochul says the change will cut down on fraud and save Medicaid millions, but families fear it w...

03/11/2025

People who rely on medicaid’s home care program, known as CDPAP, said they want the governor to delay the April 1 registration deadline. They said they’re having difficulties navigating the new reg…

03/10/2025

From the Times Union Editorial Board:

"We get that the state wants to impress on everyone the need to get signed up, and we recognize that deadlines can be powerful motivators. But this uncertainty is no way to treat either the vulnerable clients who depend on this program for their daily needs — for some, even their survival — or the aides who rely on the work for income.

The Hochul administration needs to lay out its plan to get full registration, and its backup plan if it fails to achieve it. Because one thing is certain: It will own either the success, or the failure."

What will happen if thousands of people who depend on home care aides miss an imminent deadline? The state has yet to say.

03/03/2025

Tell Albany: Pass the CDPAP Accountability Act!