08/11/2026
A Manhattan dog training center was sued under the ADA because a product page interfered with a customer's screen reader. The owner said she wishes she'd known the site needed work. What she learned instead is that no amount of fixing would have prevented the suit, because the law never defined what an accessible website is.
Settling would have cost less than $5,000, and she didn't have it. She was in the middle of selling her business when the suit landed. The buyer walked, and she filed for personal bankruptcy. The site went dark, the storefront closed, and nobody's website was more accessible.