06/11/2026
RESPOND Acronym
R-Remain Calm - The last thing you want to do in a crisis situation is become agitated and lose your cool. Remaining calm will help you think rationally and logically.
E-Evaluate the Situation - Not all situations may become dangerous, but sometimes the danger level can be higher than others. You must be extremely careful not to aggravate the situation. Look for ways to reach a compromise and humbly apologize when appropriate.
S-Stay Objective - Try not to take the situation personally. This can be very difficult to do, especially when the other person is pushing some of your anger triggers. Using active listening in this step can help to defuse a situation. Even an angry person can tell when someone is trying to listen and understand.
P-Practice Being Polite - You can maintain your self-control by always being aware of your words and the effect they can have on others. What you say and how you say it can either improve or worsen the situation. Remember, it is what you say, how you say it, and to whom you are saying it that count.
O-Overcome the Desire to Retaliate - You will need to overcome the desire to want to yell or fight back. Remember, you can walk away whenever it is appropriate to do so.
N-Negate the Negative - An angry, out of control person can be very negative. The use of vulgar language, threats and even racial slurs are quite possible. In an emotionally charged situation it is up to you, the one who is in control, not to get caught up in all the negativity.
D-Determined - Being determined means setting your mind in advance to maintain positive communication, even in situations where someone else has lost control.
The above be found on p. 107 of the Self-Control unit!