Abilene Better Business Bureau

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Abilene, TX
Abilene Better Business Bureau

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Non- Profit organization. Serving the Big Country with integrity.

Helping consumers make informed decisions and helping businesses build trust through BBB Accreditation, education, networking, and ethical business practices. The Abilene Better Business Bureau proudly serves 13 Texas Counties: Taylor, Brown, Surry, Fisher, Jones, Shackleford, Coleman, Stephens, Mitchell, Nolan, Callahan, Eastland, and Runnels.

10/16/2026

Is AI making customer service more frustrating?

Artificial intelligence is changing the way businesses operate, but are customers getting the support they need?

Over the last three years, BBB has received more than 100,000 complaints, reviews, and Scam Tracker reports mentioning AI and automation. A common concern is that consumers feel unheard or dissatisfied when interacting with automated services.

AI can offer valuable tools for businesses, but how it’s used matters. Businesses must continue prioritizing customer satisfaction, communication, and trust. Consumers should also be aware of how scammers use AI to impersonate legitimate businesses.

Want to learn more about how AI is affecting customer experiences and what businesses and consumers should know?

Read BBB’s full study here:
https://www.bbb.org/all/scamstudies/AI_Customer_Service_Scam_Study/full-scam-study

10/15/2026

Trust isn’t a tagline. It’s the standard.

At the Abilene Better Business Bureau, we believe trust is the foundation of strong relationships between businesses and consumers. We’re here to help consumers choose with confidence and help businesses build credibility throughout the Big Country.

Learn more at https://www.bbb.org/local-bbb/bbb-of-abilene

10/14/2026

As a consumer, knowing who you can count on matters.

Before you hire, buy, or sign a contract, take a moment to do your research. BBB can help you find information about businesses in Abilene and across the Big Country, including reviews, complaint information, ratings, and accreditation status.

Make informed decisions. Know who you’re doing business with. And when you need a resource, know that BBB is here to help.

Know who to count on. Start with BBB.

Learn more about your local BBB:
https://www.bbb.org/local-bbb/bbb-of-abilene

10/12/2026

The Better Businesse Bureau is located in New York. Wrong! We’re right here in the Big Country.
here to remind you that the Abilene BBB are real people that live in your community!

Your local BBB team is here in Abilene, serving businesses and consumers throughout our region. From helping consumers research businesses to supporting local businesses and promoting trust in our community, we’re proud to be a local resource you can count on.

So when you think BBB, think Big Country: https://www.bbb.org/local-bbb/bbb-of-abilene

BBB — Trust Built Locally.

10/10/2026

World Mental Health Day

Running a business can be rewarding, but it can also come with stress, long hours, financial pressure, and the responsibility of making decisions that affect your employees and customers.

As a business community, it’s important to remember that taking care of yourself matters, too.

If you’re feeling overwhelmed, struggling with your mental health, or simply need someone to talk to, you don’t have to go through it alone. Reaching out for support is a sign of strength.

Resources are available:
-988 Su***de & Crisis Lifeline: Call or text 988 for 24/7 support for mental health, emotional distress, substance use concerns, or if you’re worried about someone you know.
-SAMHSA National Helpline: 1-800-662-4357 for free, confidential information, treatment referrals, and support related to mental health and substance use.
-You can also find mental health and treatment resources through FindSupport.gov and FindTreatment.gov

This World Mental Health Day, check in on yourself, check in on your team, and remember that asking for help is okay.

Your business matters. Your well-being matters, too.

10/09/2026

Community Outreach in Brownwood!

We’re proud to share that Britni Casady, CEO & President of the Abilene Better Business Bureau serving the Big Country, had the opportunity to speak with the Kiwanis Club in Brownwood.

Community outreach is an important part of BBB’s mission. By getting involved, connecting with local leaders, and sharing information about the resources BBB provides, we can help more people understand how we support consumers, local businesses, and ethical business practices.

Building trust starts with showing up, making connections, and being an active part of the communities we serve. We’re grateful for opportunities like this to connect with Brownwood and continue strengthening the Big Country.

BBB — Trust Built Locally.

10/08/2026

Get to know your local Better Business Bureau!

The BBB of Abilene is here to serve consumers and businesses throughout the Big Country.

We help consumers research businesses, find information before making decisions, navigate concerns, and access resources to help them stay informed. We also work with businesses to build trust, strengthen their reputation, connect with the community, and find opportunities to grow.

From consumer education and scam awareness to business support and community involvement, BBB is more than complaints and ratings.

We’re a local resource committed to helping build trust between businesses and consumers across the Big Country.

BBB of Abilene — Trust Built Locally.

Learn more about your local BBB:
https://www.bbb.org/local-bbb/bbb-of-abilene

10/07/2026

Looking for ways to grow your business? BBB can help.

BBB Accreditation is more than displaying a seal. It can connect your business with opportunities to build credibility, increase visibility, learn, grow, and connect with other businesses throughout the Big Country.

Accredited Businesses can access opportunities such as:
• Business workshops and educational programs
• Marketing and leadership education
• Business-development resources
• Networking and community events
• Connections with other local businesses
• Opportunities to tell your business story and reach new audiences

Whether you're growing a new business or taking an established business to the next level, BBB is here to help you build trust and grow.

Build trust. Grow business. Strengthen the Big Country.

Learn more about BBB Accreditation and how we can support your business.
www.bbb.org/local-bbb/bbb-of-abilene

10/05/2026

So it must be super easy for a business to be accredited by the BBB... right? WRONG!
Another from the Abilene BBB!

BBB Accreditation is voluntary, and not every business qualifies. BBB Accreditation means a business has gone through a review process and meets BBB’s Standards for Trust.

So, how can your business become BBB Accredited?
Start by making sure your business is meeting the BBB Standards for Trust, including building trust, advertising honestly, telling the truth, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity.

Businesses generally need to have been operating for at least six months, maintain a B rating or better, meet applicable licensing requirements, and resolve BBB customer complaints before applying.

Ready to learn more? Visit the BBB of Abilene website, https://www.bbb.org/local-bbb/bbb-of-abilene to learn about accreditation and how to get started.

BBB — Trust Built Locally.

10/04/2026

Want to become BBB Accredited?

BBB Accreditation is more than a badge — it represents a business’s commitment to building trust with its customers and community.

Businesses interested in becoming BBB Accredited can start by:

• Reviewing BBB’s Standards for Trust
• Making sure their business meets BBB’s requirements
• Applying for BBB Accreditation
• Going through BBB’s review process
• Continuing to uphold BBB’s Standards for Trust after accreditation

Accredited Businesses demonstrate a commitment to building trust, advertising honestly, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity.

Ready to learn more about becoming BBB Accredited?

Visit your local BBB of Abilene to get started:
https://www.bbb.org/local-bbb/bbb-of-abilene

BBB — Trust Built Locally.

Address

Abilene, TX
79605

Website

https://www.bbb.org/local-bbb/bbb-of-abilene

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