Customer Service + T&T Affairs

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THE PENSION DOUBLE STANDARD IN TRINIDAD & TOBAGO NEEDS TO STOPPoliticians are living lavishly off the wealth of the land...
03/06/2026

THE PENSION DOUBLE STANDARD IN TRINIDAD & TOBAGO NEEDS TO STOP

Politicians are living lavishly off the wealth of the land whilst they continue to berate us to work harder and force us to work longer. The SRC disproportionately suggest increases in the pensions of parliamentarians and 600+ of the most senior public servants in the land, but nobody advocates for ordinary Trinbagonians many of whom are lucky to earn a living wage or have their NIS paid by employers leading themnatbrisj of poverty in retirement.

"TIRED OF PROMISES: Retired teachers display placards outside the Ministry of Education in St Clair yesterday. The group was PROTESTING THE DELAYS IN THE DISBURSEMENT OF PENSIONS.

I write on behalf of the THOUSANDS OF WORKING MEN AND WOMEN of Trinidad and Tobago who spent their entire productive lives contributing to the National Insurance Scheme, only to RETIRE ON A MINIMUM PENSION OF $3,000 PER MONTH.

Three thousand dollars. That is WHAT A LIFETIME OF WORK IS WORTH in this country.

Now let us look at WHAT IS A LIFETIME IN POLITICS IS WORTH.

A MEMBER OF PARLIAMENT WHO SERVES A SINGLE FIVE-YEAR TERM walks away with a MONTHLY PENSION OF APPROXIMATELY $20,515.

A LONG-SERVING MP OR MINISTER—someone who may have served 18 years or more—RETIRES ON $60,050 PER MONTH, A FIGURE THAT INCREASES AUTOMATICALLY every time the Salaries Review Commission grants a raise to sitting parliamentarians. They do not even have to be present in the legislature for their pension to grow. IT GROWS WHILE THEY SLEEP.

And at the very top sits THE FORMER PRIME MINISTER IS ENTITLED under the Prime Minister’s Pension Act TO A MONTHLY PENSION EQUAL TO THE FULL SALARY OF THE SITTING PRIME MINISTER—currently in the region of $88,000 PER MONTH. That pension, too, RISES AUTOMATICALLY WITH EVERY SRC REVIEW. It is, in effect, A LIFETIME GUARANTEE OF WEALTH, FUNDED ENTIRELY BY THE TAXPAYER.

A RETIRED PRIME MINISTER COLLECTS approximately 29 TIMES THE PENSION OF THE ORDINARY NIS CONTRIBUTOR.

A ONE-TERM MP—someone who served just five years—COLLECTS NEARLY SEVEN TIMES WHAT THE FACTORY WORKER, THE NURSE’S AIDE, THE MARKET VENDOR RECEIVES AFTER A LIFETIME OF MANDATORY CONTRIBUTIONS.

And lest we forget: AN MP WHO RUNS FOR RE-ELECTION AND IS REJECTED by the very electorate they served is ENTITLED TO A GRATUITY OF SIX MONTHS’ emoluments “TO ADJUST TO THEIR NEW LIFE”.

THE ORDINARY WORKER RECEIVES NO SUCH CUSHION.

THEY RECEIVE $3,000 AND ARE EXPECTED TO SURVIVE ON IT.

It is worth noting that Parliament did recently act on the Prime Minister’s Pension Act. When the shoe pinched a colleague, reform came swiftly. It has never come with such urgency for the pensioner collecting $3,000 a month.

This is not a partisan observation. Governments of every stripe—PNM AND UNC ALIKE—HAVE PRESIDED OVER AND BENEFITED FROM THIS ARRANGEMENT.

THE LAWS GOVERNING PARLIAMENTARY PENSIONS WERE NOT WRITTEN BY ACCIDENT. THEY WERE WRITTEN BY PARLIAMENTARIANS, FOR PARLIAMENTARIANS, WITH LITTLE REGARD FOR THE CITIZENS WHO FUND THEM.

We are a nation that speaks loudly about EQUALITY, HARD WORK, AND DIGNITY. But OUR PENSION SYSTEM TELLS A VERY A VERY DIFFERENT STORY - one in which those who make the laws exempt themselves from the indignities those laws visit upon everyone else.

The FINANCE MINISTER has rightly WARNED THAT THE NIS FUND FACES COLLAPSE WITHIN A DECADE and has announced painful reforms: higher contribution rates, a rising retirement age.

WORKING PEOPLE ARE BEING ASKED TO CONTRIBUTE MORE AND WAIT LONGER TO RECEIVE A PENSION. That may well be necessary. But it is UNCONSCIONABLE TO DEMAND SACRIFICE FROM THE MANY WHILE THE FEW CONTINUE TO DRAW PENSIONS THAT WOULD BE CONSIDERED EXTRAORDINARY IN ANY DEVELOPED COUNTRY IN THE WORLD.

I CALL ON THE GOVERNMENT to URGENTLY review the Parliamentary Pension Act and the Prime Minister’s Pension Act; TO CAP ALL POLITICAL PENSIONS AT A REASONABLE AND TRANSPARENT MULTIPLE OF THE NIS MINIMUM; and to INDEX NIS PENSIONS TO INFLATION SO THAT OUR RETIREES CAN LIVE WITH DIGNITY—NOT MERELY EXIST.

The measure of a society is how it treats its most vulnerable. Right now, we are failing that test—and every pensioner collecting $3,000 a month feels that failure every single day."

Denise Demming
26 May 2026

https://trinidadexpress.com/opinion/letters/the-pension-double-standard/article_e86740a2-8a4e-446f-aba5-f3460fe2f42c.html

The Law Association of Trinidad and Tobago (LATT) “wishes to advise MEMBERS OF THE PUBLIC WHO ARE CURRENTLY SEEKING LEGA...
27/05/2026

The Law Association of Trinidad and Tobago (LATT) “wishes to advise MEMBERS OF THE PUBLIC WHO ARE CURRENTLY SEEKING LEGAL COUNSEL to ensure that any Attorney-at-law they intend to retain holds a valid Practising Certificate BEFORE engaging their legal services.” Please see the attachment below for more information.

Posted by LATT: https://m.facebook.com/story.php?story_fbid=1589967883130220&id=100063510703105

IT IS ILLEGAL FOR AN EMPLOYER in Trinidad and Tobago to not provide a PAYSLIP with EVERY weekly, fortnightly, or monthly...
25/05/2026

IT IS ILLEGAL FOR AN EMPLOYER in Trinidad and Tobago to not provide a PAYSLIP with EVERY weekly, fortnightly, or monthly salary payment PLUS a TD4 CERTIFICATE by March 31st for the previous year.

Employers have a legal obligation to provide documentation for earnings, tax deductions, and NIS contributions, and failure to do so is a CRIMINAL OFFENCE.

If you have lost your TD4 Certificates and your employer refuses to provide a replacement, you may contact the Inland Revenue Department (IRD) as EVERY EMPLOYER IS LEGALLY OBLIGATED to submit these to IRD by the end of February each year. https://etax.ird.gov.tt/

Employers must provide you with TWO COPIES of your stamped and signed TD4 certificate no later than March 31st following the end of the calendar year.

DIGITAL FILING: As of 2021, many employers file TD4s electronically, so they may not have a stamped paper copy, but they must still provide you with a copy of the electronic form.

FILE A COMPLAINT:
If your employer in Trinidad and Tobago is withholding payslips and paying only in cash, you should formally request your TD4 slip in writing, keep personal records of hours worked, and report the company to the Ministry of Labour, Board of Inland Revenue (BIR), and National Insurance Board (NIB) for potential tax evasion and violations of employment standards.

FAILURE TO OBTAIN A SATISFACTORY RESPONSE TO YOUR COMPLAINT from the relevant ministry and departments should be reported to the Office of the Ombudsman of Trinidad and Tobago.

It is EMPLOYEES RESPONSIBILITY to monitor their financial situation and NIS contributions for which an annual statement should be obtained from the The National Insurance Board of Trinidad and Tobago. You can request these online at https://apps.nibtt.net/ocrs/

Please KEEP DIGITAL COPIES of all payslips and TD4 slips as well as paper copies (where provided) showing NIB contributions in case of system failures.

PLEASE NOTE: NIS contributions are very important if you wish to obtain the full RETIREMENT PENSION. A minimum total of 750 contributions are required to qualify for the full monthly pension. The amount is not a flat fee but based on your income bracket. The maximum weekly contribution for 2026 is TTD 508.50 ($169.50 employee / $339 employer) for those earning TTD 13,600 and over. If you do not meet the 750 weeks, you may qualify for a lower-tier pension or a lump-sum grant depending on the total contributions.

CUSTOMERS PUSHBACK LED TO REPUBLIC BANK PAUSE ON FEE HIKES“REPUBLIC Bank Ltd (RBL) has paused the fee increases it origi...
08/05/2026

CUSTOMERS PUSHBACK LED TO REPUBLIC BANK PAUSE ON FEE HIKES

“REPUBLIC Bank Ltd (RBL) has paused the fee increases it originally intended to introduce on May 1.

As a result, the bank yesterday removed the new fee schedule from its website, following recent public outcry over the changes.

The move to pause the fee increases comes one day after Central Bank Governor Larry Howai said the bank was locked in talks with RBL to find a balance between the bank’s earnings and what is passed on to customers.

Last month, Republic Bank, the country’s largest commercial bank, announced a sweeping round of fee increases across everyday services. The changes affected both routine transactions and penalty charges, with higher costs for basic servi­ces as well as steeper fees for overdrafts, missed payments, and insufficient funds.

In an advertisement in today’s newspaper, Republic Bank said it had heard customers’ concerns regarding the fees.

“At Republic Bank, we’ve been listening closely to the conversations and feedback regarding our updated service fees. We understand that any change to your banking costs causes concern, and we’ve noticed there has been some confusion about what these changes actually mean for you,” it stated.

“Because we value your feedback, we have decided to pause the fee increases originally set for May 1, 2026 (notice of which was given on April 1, 2026). We will share the new implementation dates with you soon. We want to take this time to clear the air and ensure you have all the facts,” it stated.

Republic Bank said its goal was simple, “To make sure you can bank in a way that is convenient, safe and—most importantly—affordable.”

Notable increases originally announced included higher charges for overdrafts and insufficient funds, with NSF (non-sufficient funds) fees rising from $34.50 to $57.50, overdraft fees increasing from $30 to $57.50, and some loan late-payment penalties doubling to as much as $100.

“Nobody likes a late fee or an overdrawn account. When this happens, it puts us all in a tough spot: we either have to decline your payment (which is embarrassing) or pay it for you (which creates further debt),” it stated.

“We want to help you avoid these situations entirely. We encou­rage you to work with us proactively so we can help you keep your financial reputation strong,” it stated.

Republic Bank had also announced increased fees for cheque books, manager’s cheques, and foreign currency drafts. It said this was to support the shift towards digital transactions and away from paper-­based services.

“The world is moving away from paper cheques because digital payments are faster, safer, and much cheaper for you. Less than 5% of our customers actively use cheques as a medium of payment. Customers have actively switched to our mobile app and online banking, where most transfers are free or low cost,” it stated.

Republic Bank said maintaining the old systems for cheques is “very expensive”.

“While we need to recover some of those costs, our main goal is to help your transition to the free or lower-cost ‘anytime, anywhere’ digi­tal options that save you a trip to the bank,” it stated.

Republic Bank also announced that debit transaction fees would have been introduced or adjusted across several account types, inclu­ding $1.30 per debit on Optimiser and Personal Interest Chequing accounts, which previously included 12 free electronic debits, and $4 per debit on the Savings Plus account, which previously allowed two free withdrawals per quarter.

“The proposed changes to three of our deposit accounts apply only to in-branch teller transactions,” it stated.

“You will not see fee increases when using our wide network of 130 ATMs, our ACH platform, RepublicOnline, RepublicMobile app, or paying with your card at a store (POS),” it stated.

Republic said the pause was intended to allow everyone to get the facts.

“We don’t want you to rely on rumours—come straight to the source. Our teams at all 38 branches are ready to sit down with you, review your banking practices, and help you find the least expensive way to manage your money. We’re here to help you bank smarter, not harder,” it stated.

“We deeply value the trust you place in us and are committed to being your financial partner in your life’s journey. Thank you for your continued support and for sharing your thoughts with us,” it stated.

Attempts to contact Re­public Financial Hol­dings Ltd (RFHL) president Nigel Baptiste and vice-president Karen Yip Chuck proved futile yesterday.

On Wednesday, How­ai said Republic Bank had indicated it will look at its fee increases for servi­ces to find a balance between the bank’s earnings and what is passed on to customers.

Speaking with journalists that day after the Central Bank’s National Financial Literacy Programme’s inaugural FINLIT Live 2026 event, Centre of Excellence, Macoya, Howai said the Central Bank and Republic Bank were “locked in talks”.

“I’m sure there are ways in which we would be able to find some kind of a balance between their need to ensure that they are properly compensa­ted for the services that they offer and the cost that is passed on to the consumers,” said Howai.

He said the issue was being looked at.

“We have engaged the Republic Bank on the matter, and they have indicated that they will look at it with a view to determining what might be the best way going forward to them,” Howai said.

He said the Central Bank will ensure there is no excessive mark-up but said it has legislation in place to follow, so fines cannot be issued for implementing a price hike.

“What we will do is engage with the banks, and the banks do listen to us and they do respond to us, and I am sure that going forward on the whole issue of fees that we will have a regime that customers will be comfortable with it,” he said.

Howai continued, “At the end of the day, there will always be a fee because there is always a cost associated with providing a service, but there are the questions: is this fee justifiable? Has it been communicated in the right way, and does the customer feel they are getting the right value from me?”

On Tuesday, the Central Bank issued a news release which stated it was meeting with Republic Bank after it noted the concerns of customers.

Since the announcement on April 28, business chamber heads throughout the country expressed their dissatis­faction with the move and stressed the implications it will have on small and medium enterpri­ses, the service sector and citizens.

The groups also acknowledged the Central Bank’s involvement and the reasons given by the commercial bank for increasing fees but questioned the equity of the situation.

Republic Bank recorded $1.07 billion profit for its half-year ended March 31, 2026. The financial institution noted that this was an increase of $54 million, or 5.4%, from $1.01 billion in the corresponding six months in 2025.”

STORY BY VISHANNA PHAGOO:
https://trinidadexpress.com/news/local/rbl-pauses-fee-hike-after-pushback/article_f1c4504c-80cf-4eb5-baa1-db80898e9f8f.html

07/05/2026

HOW BROKEN IS TRINIDAD & TOBAGO? Why has no attempts been made to put legislation and systems in place to fix the problems? Who benefits and who loses when things remain the same?

05/05/2026

INTERVIEW QUESTION: What are your salary expectations?

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