National Disaster Risk Management Authority

07/10/2026

Meet Mbali Mabuza, one of our frontline officers here at Umvalo Wesive. This Customer Service Week, she reminds us that serving people affected by disasters goes beyond duty. It is an obligation to put the person at the centre of every interaction, listening with empathy, understanding their needs, and taking ownership to ensure they feel heard, respected and genuinely supported.

07/10/2026

"To us, customer service means a dedicated team stepping into our clients' shoes..."

This is the Nhlangano Team promise. Going beyond, listening deeper and supporting faster.

06/10/2026

We join the nation and the world in celebrating Customer Service Week under the theme, “Going the Extra Mile.”

For us at the Disaster Risk Management Authority, going the extra mile is at the heart of what we do. As an Authority, management and staff, we are involved in emergency response operations that often require us to go beyond the expected, put in the extra effort and do what is necessary to ensure that citizens receive the assistance they need when they need it most.

At Umvalo Wesive, our customer is also a beneficiary. This reflects the nature of our work and the different interventions we provide to citizens and communities affected by disasters and emergencies.

Our commitment to putting people at the centre of our work is further strengthened by the Disaster Risk Management Act of 2025, which places the citizen and beneficiary at the centre of disaster risk management and response operations.

As we celebrate Customer Service Week, we reaffirm our commitment to listening, responding and going the extra mile in serving the people of Eswatini.

From the Disaster Risk Management Authority, we wish the nation and the world a happy Customer Service Week.

Thank you.
- CEO Victor Lusekwane Mahlalela

06/10/2026

Customer Service Week gives us an opportunity to reflect on what it means to go the extra mile for every customer.

We took time to hear from some of Umvalo Wesive team and learn what this means to them in their daily work.

Today, Bahle Mlambo shares her perspective.

05/10/2026

Going the extra mile is part of who we are.

Our every effort here at Umvalo Wesive is rooted in the responsibility to protecting lives and strengthening resilience. The progress we have made gives us a foundation to build on, not a reason to slow down.

We are building forward, raising the standard and keeping people at the centre of what we do because a safer, more resilient and happier Eswatini is the future we are working towards.

Happy Customer Service Week Eswatini. Your needs, expectations and experiences continue to remind us why service matters.

02/10/2026

Please go and pass my sincere thanks to His Majesty King Mswati III and Her Majesty the Indlovukazi.

Go and say to them, “Long live Your Majesties.”

I want to thank Their Majesties for having mercy on me and for the blessings that have brought me to this moment. For many years, I felt like I was wandering in Egypt, walking like the children of Pharaoh, wondering if I would ever reach my Canaan.

Today, I have entered Canaan.

I never knew that this day would come. At times, I thought I would remain in the wilderness forever, and I feared that my journey would end in the pit instead of the Promised Land. But today, I can stand here and say that I have made it.

Please kneel before Their Majesties on my behalf and tell them, from the bottom of my heart, thank you.

Thank you, Your Majesties, for the mercy, compassion and opportunities that have changed my life. His Majesty, with that beautiful smile that brings warmth to the people, has always carried himself with love for the nation and its people.

Please tell Their Majesties that I will never take this moment for granted.

Long live Your Majesty. Long live the Indlovukazi. May God continue to bless Their Majesties and grant them many more years of strength, wisdom, peace and prosperity.

02/10/2026

I am truly overwhelmed with emotion. I still cannot believe that I am the one who will sleep in such a beautiful house tonight. I have suffered for a long time in my life. The house I used to live in was leaking, and whenever it rained, I would have to place buckets around the house to collect the rainwater.

Today, I am grateful for how far my life has come. I thank Their Majesties for what they have done for me and for giving me a home that I never imagined I would have.

30/09/2026

Has your area received enough effective rain to support planting?

Farmers are encouraged to assess soil moisture before planting. Where sufficient moisture is available, early planting can help crops make the most of favourable conditions. Consider suitable, early- to medium-maturing and drought-tolerant varieties, while keeping up with official weather and agricultural advisories.

29/09/2026

The National Disaster Risk Management Authority (NDRMA), in collaboration with the Eswatini Meteorological Service, today brought together editors, journalists and media practitioners here at Sibane Sami Hotel for an engagement on Impact-Based Forecasting (IBF) and its role in strengthening early warning communication. NDRMA Chief Executive Officer Victor Lusekwane Mahlalela emphasised that “we may have the best forecasting technologies, technical expertise and warning systems, but their value is ultimately measured by whether information reaches people on time, in a form they understand, and in a way that enables them to take appropriate action.” IBF shifts the focus from simply describing expected weather conditions to answering a more critical question of what will the weather do, who could be affected, where are the risks greatest, and what action should be taken.

Meanwhile, Eswatini Meteorological Service Director Dudu Nhlengethwa described the media as “a critical part of the early warning chain” and spoke to the role of journalists, broadcasters and digital platforms in translating technical information into messages that communities can understand and act upon. The engagement highlighted the need for accurate, timely and responsible reporting, particularly during emergencies when unverified information can spread rapidly. This places the media at the centre of a critical journey from forecast to understanding, from understanding to action, and ultimately from warning to lives protected.

29/09/2026