Contact Centre Association of Singapore

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Contact Centre Association of Singapore The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization.

Most of us are still working out AI in one team, one queue, one journey. What happens when the whole organisation has to...
23/10/2026

Most of us are still working out AI in one team, one queue, one journey. What happens when the whole organisation has to get it right?

That’s the view Nicole Chen brings to the CCAS Regional CX Symposium 2026.

Nicole is Senior Director, Innovation at CapitaLand Investment (CLI), one of Asia’s largest real estate investment managers. She’ll join us for an Industry Thought Leader Sharing on what it takes to keep innovation human-led when it has to work across a large, complex business.

If your AI plans now go beyond a pilot, catch her at 11:45am, just before lunch.

📍 Marina Bay Sands, Level 4 Peony Junior Ballroom
📅 5 November 2026, 09:00 to 17:30
Register at www.ccas.org.sg

Thank you to our Gold Sponsor Zoom and Community Sponsor WIZ.AI for making this possible.

Has your AI really delivered? On 5 November, we’ll put that question to the people who have to answer it every day.That’...
20/10/2026

Has your AI really delivered? On 5 November, we’ll put that question to the people who have to answer it every day.

That’s just over two weeks away.

The Regional CX Symposium 2026 runs for a full day at Marina Bay Sands. It covers five pillars: governance, process, people, quality and technology. There are no product pitches, just CX leaders sharing what has worked, what hasn’t, and what they would do differently.

On stage with us:
Gerry Chng (Singapore Computer Society), Christopher Bradman (Zoom), Kwan Wei Jie (NETS), Nicole Chen (CapitaLand Investment), Michael Clark (CrayonIQ), Angela Yeo (Trust Bank), Darrel Ang (Singtel), Steven Khor (Tech Mahindra) and Zack Chan (FairPrice Group).

We’ll close the day with our panel, “The Human-Led Promise: What Have We Learnt So Far?”

Thank you to Zoom, our Gold Sponsor, and WIZ.AI, our Community Sponsor, for making it happen.

Seats are limited and filling up. Passes are S$580 for members and S$1,200 for non-members (excl. GST). Register at www.ccas.org.sg before they go 👏

Did you get what they promised?It’s a fair question to put to anyone selling CX technology. So we’re putting it to one o...
15/10/2026

Did you get what they promised?

It’s a fair question to put to anyone selling CX technology. So we’re putting it to one of them.

Christopher Bradman, Contact Centre Sales Leader at Zoom, opens the CCAS Regional CX Symposium 2026 with our 9.15am keynote under the Technology pillar.

Christopher sits across the table from CX leaders every week. He hears what was promised, what got delivered, and where the gap sits. That makes him well placed to start the day on the question we keep coming back to: has your AI really delivered?

Thank you to Zoom, our Gold Sponsor and WIZ.AI our Community Sponsor for backing the day.

📅 5 November 2026, Marina Bay Sands
Seats are limited and the date is three weeks away. Register at www.ccas.org.sg

Has your AI really delivered? On 5 November, we’ll put that question to the people who have to answer it every day.That’...
13/10/2026

Has your AI really delivered? On 5 November, we’ll put that question to the people who have to answer it every day.

That’s just over three weeks away.

The Regional CX Symposium 2026 runs for a full day at Marina Bay Sands. It covers five pillars: governance, process, people, quality and technology. There are no product pitches, just CX leaders sharing what has worked, what hasn’t, and what they would do differently.

On stage with us:
Gerry Chng (Singapore Computer Society), Christopher Bradman (Zoom), Kwan Wei Jie (NETS), Nicole Chen (CapitaLand Investment), Michael Clark (CrayonIQ), Angela Yeo (Trust Bank), Darrel Ang (Singtel), Steven Khor (Tech Mahindra) and Zack Chan (FairPrice Group).

We’ll close the day with our panel, “The Human-Led Promise: What Have We Learnt So Far?”

Thank you to Zoom, our Gold Sponsor, and WIZ.AI, our Community Sponsor, for making it happen.

Seats are limited and filling up. Passes are S$580 for members and S$1,200 for non-members (excl. GST). Register at www.ccas.org.sg before they go 👏

Some conversations need a smaller room. ☕CCAS Women in CX (CWCX) is our new initiative for women in Singapore's CX and c...
07/10/2026

Some conversations need a smaller room. ☕

CCAS Women in CX (CWCX) is our new initiative for women in Singapore's CX and contact centre industry. A trusted space for connection and growth.

We're starting with afternoon tea, networking and a fireside chat with two senior women leaders:

Ms. Tse Min Soh, Central Provident Fund Board
Ms. Shirin Anne Wan, Dynatrace

They'll share stories of leading through change and building a leadership identity that's truly your own.

Thursday, 29 October 2026
3:00 PM to 5:00 PM
O' Coffee Club, Jun Xin Building, 402 North Bridge Rd (nearest MRT: Bugis or City Hall)

Complimentary for CCAS members. It's cosy by design, so seats are limited.

Register: https://luma.com/99fd9m0y

This is the first step in something we're building for the community. Come be part of the start.

Calling all contact center leaders in Singapore 📲On 13 October, 8x8 and ULAP are joining the Contact Center Association ...
06/10/2026

Calling all contact center leaders in Singapore 📲

On 13 October, 8x8 and ULAP are joining the Contact Center Association of Singapore for a webinar on something that's changing how contact centers handle voice: WhatsApp Business Calling.

Here's what's on the agenda:

→ Why the chat-to-call handoff is broken — and how WhatsApp Calling fixes it → How the infrastructure actually works — ULAP walks you through the API and connection layer → What post-call intelligence (transcripts, sentiment, recording) looks like inside a WhatsApp thread → 8x8 Converse — the platform layer that ties it all together → Live demo

Built for operations, quality, and IT leaders at contact centers, banks, and insurance firms who want to understand where customer voice is going — and get ahead of it.

Seats are limited.

Register at https://luma.com/u9ax8ecq

See you on 13 October.

One month to go. ⏳On 5 November, CX leaders from across the region will be at Marina Bay Sands to answer one question ho...
05/10/2026

One month to go. ⏳

On 5 November, CX leaders from across the region will be at Marina Bay Sands to answer one question honestly: has your AI really delivered?

No theory, no sales pitches. Just practitioners sharing what worked, what didn't and what they'd do differently:

Gerry Chng, Singapore Computer Society, on governance for autonomous CX
Kwan Wei Jie, NETS, on customers who have changed faster than the rules
Zack Chan, FairPrice Group, on AI that makes the frontline's day better
Darrel Ang, Singtel, on whether AI has really improved the experience
Michael Clark, CrayonIQ, on how buyers are keeping up

Plus a panel on "The Human-Led Promise: What Have We Learnt So Far?" with Angela Yeo (Trust Bank), Steven Khor (Tech Mahindra), Zoom and more.

Thank you to Zoom, our Gold Sponsor, and WIZ.AI, our Community Sponsor, for backing this conversation.

Seats are filling up. Swipe through for the full programme and register here: www.ccas.org.sg/symposium

Early Bird for the Contact Centre Association of Singapore Regional CX Symposium 2026 closes tonight. ⏳Everyone says AI ...
30/09/2026

Early Bird for the Contact Centre Association of Singapore Regional CX Symposium 2026 closes tonight. ⏳

Everyone says AI will transform CX.

On 5 November at Marina Bay Sands, we're asking whether it actually has.

Here's who's taking the stage:
Keynote Speaker from Zoom
Gerry Chng, Singapore Computer Society, on governance for autonomous CX
Wei Jie Kwan, NETS, on customers who have changed faster than the rules
Zack Chan, FairPrice Group, on AI that makes the frontline's day better
Darrel Ang, Singtel, on whether AI has really improved the experience
Michael Clark, CrayonIQ, on how buyers are keeping up

We close the day with a panel, "The Human-Led Promise: What Have We Learnt So Far?", with Angela Yeo (Trust Bank Singapore), Steven Khor (Tech Mahindra), Zoom, Andrew Leo and more!

A big thank you to Zoom, our Gold Sponsor, and WIZ.AI, our Community Sponsor, for making this possible.

Swipe through for the full programme, then lock in your seat before midnight: www.ccas.org.sg/symposium

Leadership can get lonely, especially when you're the one everyone else leans on.That's what CWCX is for. CCAS Women in ...
30/09/2026

Leadership can get lonely, especially when you're the one everyone else leans on.

That's what CWCX is for. CCAS Women in CX: A Trusted Space for Connection and Growth is a new initiative for women leading in Singapore's CX and contact centre industry, starting with a series of sessions built around one thing: real conversation about leadership, at every stage of the journey.

We're kicking off with CWCX: First Connect. ☕

📅 Thursday, 29 October 2026 | 3:00 – 5:00 PM
📍 O' Coffee Club, Jun Xin Building, 402 North Bridge Rd (Bugis / City Hall)
Complimentary for CCAS members

Afternoon tea, honest conversation, and a fireside chat with two senior women leaders on what it actually takes to build a leadership identity that's your own.

Small by design. Limited seats — register early.

Register here: https://luma.com/99fd9m0y

Address

331 North Bridge Road, Odeon Towers Level 22
Singapore
188720

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00

Telephone

+6562668228

Website

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