Contact Centre Association of Singapore

17/06/2026

The judging starts today. 👏

From 17 June to 17 July, our panel begins the careful work of reviewing every entry to the CCAS Global CX Excellence Awards — and to everyone who put themselves forward: you've already done the hard part.

It takes something to document your work, stand behind it, and say this is what excellence looks like in our team. That alone is worth recognising.

Over the next month, our judges will read, weigh, and deliberate — taking the time to give every entry the consideration it deserves.

To all our participants: you got this. 🙂

Thank you to our judges and partners for the months of work that make this programme what it is.

Good luck, everyone. We're rooting for you.

31/05/2026

May this Vesak Day bring stillness, clarity, and compassion — to you and those around you. 🪷

From our team at CCAS, warmest wishes to all who are observing. May the values of mindfulness and kindness carry through into the work we do every day — in every conversation, with every customer.

Happy Vesak Day. We'll be back in the office on 2 June — see you then!

26/05/2026

Honouring the spirit of reflection, gratitude, and giving.

From all of us at CCAS, wishing our Members a blessed Hari Raya Haji — may this season bring peace, renewal, and strength to you and your families.

26/05/2026

15/05/2026

The CCAS AI Summit 2026 has officially wrapped — and I’m walking away with one overwhelming feeling: gratitude.

Gratitude for a community that shows up not just to talk about AI, but to make it real.
Gratitude for the leaders who shared their scars, their wins, and their truths.
Gratitude for every partner who believed in the vision of agentic, responsible, real‑world AI.

To our Visionary Sponsors — ServiceNow | Microsoft and Toku Ltd. — thank you for powering this year’s summit and for standing with us as we push CX into its next frontier.

To our speakers, CK Tan (ServiceNow), Thomas Laboulle (Toku Ltd.), Dr. Goh Chi Keong (Rai), Vignesh Jayaraman (Capgemini), Isuru Rajakaruna (AI Thought Leader) and Krishna Baidya (Frost & Sullivan) who brought clarity, courage, and conviction across all five pillars — your insights moved the room.

To our panelists and moderator, Prem Ganesan (ServiceNow), Thomas Laboulle (Toku Ltd.), Lianne Dehaye (Chemin AI), Vignesh Jayaraman (Capgemini), Andrew Lim (OCBC) and Krishan Biadya (Frost & Sullivan) who turned debate into discovery — thank you for elevating the conversation and challenging the industry to think bigger.

To every Delegate, supporter, Excos and friends of the CCAS community — this summit is yours as much as it is ours. You are the reason we keep raising the bar.

We set out to build a summit that wasn’t about hype, but about impact.
And judging by the energy in the room… we did exactly that.

Onward — the real work begins now.

For full set of pictures please go here!
https://m.piufoto.com/album/aacd9860b728dcc2d9a47aaec98b75c0/?menu=live

12/05/2026

🚀 Two days out — CCAS AI Summit 2026 goes live this Thursday

We’re almost there.
This Thursday, the CCAS AI Summit 2026 brings the region’s sharpest minds together to push the frontier of Agentic CX — CX that thinks for itself.

A huge shout‑out to our Visionary Sponsors who make this possible:
ServiceNow|Microsoft and Toku Ltd.

And to our incredible lineup of speakers and panelists
CK Tan (ServiceNow), Thomas Laboulle (Toku), Chi Keong Goh (Rai), Vignesh Jayaraman (Capgemini), Lianne Dehaye (Chemin AI), Prem Ganesan (ServiceNow), Andrew Lim (OCBC) and Krishna Baidya (Frost & Sullivan) — thank you for lending your expertise, your voice, and your leadership to this year’s summit. Your insights are what turn “AI potential” into AI that actually works in the real world.

Delegate passes are still available — join us and be part of the movement.
https://ccas.org.sg/2026-ai-summit-delegate-pass-purchase/

Let’s make it real.
Let’s make it matter.
See you on Thursday.

11/05/2026

3 More Days!!!

The future of CX is no longer theoretical. It is operational, agentic, and already reshaping how work gets done.

On 14 May, the Contact Centre Association of Singapore AI Summit 2026 brings together leaders who are not just talking about AI but making it real.

We are diving into the four pillars shaping the next decade of CX:

The AI Workforce: Humans + Agents + Evolving Talent Pipelines
with CK Tan (ServiceNow) on redesigning roles, workflows, and the new human and AI operating model.

Making AI Work at Scale: From Pilot to Production
with Thomas Laboulle (Toku) on what it truly takes to scale safely and reliably.

Running AI Responsibly: Governance Without Gridlock
with Dr. Chi Keong Goh (Rai) on oversight, auditability, and keeping autonomous systems accountable.

Redefining Excellence with AI: Quality, Trust and Ownership of Outcomes
with Vignesh Jayaraman (Capgemini) on the new standards of trust and experience in hybrid human and AI environments.

Designing Experiences that Earn Loyalty in the Age of AI
Join Isuru Rajakaruna (AI Thought Leader) as he breaks down how organisations can build AI‑driven customer experiences that feel personal, empathetic, and truly loyalty‑winning.

And then the headline session:

⚡ The “Agent Boss” Era: Who Manages the Work, Humans or AI Agents?
A high‑stakes panel discussion featuring
Prem Ganesan (ServiceNow)
Thomas Laboulle (Toku)
Lianne Dehaye (Chemin AI)
Andrew Lim (OCBC)
Vignesh Jayaraman (Capgemini)
Moderated by Krishna P. Baidya (Frost & Sullivan)

If you are leading teams, building CX, or navigating AI transformation, this is the room you want to be in.

A huge appreciation to our Visionary Sponsors: ServiceNow | Microsoft and Toku for supporting the community and pushing the frontier with us.

Contact Centre Association of Singapore AI Summit 2026
Make it Real: Agentic CX Frontier. CX That Thinks for Itself.

Let’s build the next chapter of CX together. Get your delegates passes now!
https://lnkd.in/gJXvzGWB

08/05/2026

The future of CX is no longer theoretical. It is operational, agentic, and already reshaping how work gets done.

On 14 May, the CCAS AI Summit 2026 brings together leaders who are not just talking about AI but making it real.

We are diving into the four pillars shaping the next decade of CX:

The AI Workforce: Humans + Agents + Evolving Talent Pipelines
with CK Tan (ServiceNow) on redesigning roles, workflows, and the new human and AI operating model.

Making AI Work at Scale: From Pilot to Production
with Thomas Laboulle (Toku) on what it truly takes to scale safely and reliably.

Running AI Responsibly: Governance Without Gridlock
with Dr. Goh Chi Keong (Rai) on oversight, auditability, and keeping autonomous systems accountable.

Redefining Excellence with AI: Quality, Trust and Ownership of Outcomes
with Vignesh Jayaraman (Capgemini) on the new standards of trust and experience in hybrid human and AI environments.

And then the headline session:

⚡ The “Agent Boss” Era: Who Manages the Work, Humans or AI Agents?
A high‑stakes panel debate featuring
Prem Ganesan (ServiceNow)
Thomas Laboulle (Toku)
Lianne Dehaye (Chemin AI)
Andrew Lim (OCBC Bank)
Moderated by Krishna Baidya (Frost & Sullivan)

If you are leading teams, building CX, or navigating AI transformation, this is the room you want to be in.

A huge appreciation to our Visionary Sponsors: ServiceNow | Microsoft and Toku for supporting the community and pushing the frontier with us.

CCAS AI Summit 2026
Make it Real: Agentic CX Frontier. CX That Thinks for Itself.

Let’s build the next chapter of CX together. Get your delegates passes now!
https://ccas.org.sg/2026-ai-summit-delegate-pass-purchase/

06/05/2026

The future of CX is no longer theoretical. It is operational, agentic, and already reshaping how work gets done.

On 14 May, the CCAS AI Summit 2026 brings together leaders who are not just talking about AI but making it real.

We are diving into the four pillars shaping the next decade of CX:

The AI Workforce: Humans + Agents + Evolving Talent Pipelines
with CK Tan (ServiceNow) on redesigning roles, workflows, and the new human and AI operating model.

Making AI Work at Scale: From Pilot to Production
with Thomas Laboulle (Toku) on what it truly takes to scale safely and reliably.

Running AI Responsibly: Governance Without Gridlock
with Dr. Goh Chi Keong (Rai) on oversight, auditability, and keeping autonomous systems accountable.

Redefining Excellence with AI: Quality, Trust and Ownership of Outcomes
with Vignesh Jayaraman (Capgemini) on the new standards of trust and experience in hybrid human and AI environments.

And then the headline session:

⚡ The “Agent Boss” Era: Who Manages the Work, Humans or AI Agents?
A high‑stakes panel debate featuring
Prem Ganesan (ServiceNow)
Thomas Laboulle (Toku)
Lianne Dehaye (Chemin AI)
Andrew Lim (OCBC Bank)
Moderated by Krishna Baidya (Frost & Sullivan)

If you are leading teams, building CX, or navigating AI transformation, this is the room you want to be in.

A huge appreciation to our Visionary Sponsors: ServiceNow and Toku for supporting the community and pushing the frontier with us.

CCAS AI Summit 2026
Make it Real: Agentic CX Frontier. CX That Thinks for Itself.

Let’s build the next chapter of CX together. Get your delegates passes now!
https://ccas.org.sg/2026-ai-summit-delegate-pass-purchase/

05/05/2026

The CCAS AI Summit 2026 is where we stop talking about AI’s potential — and start showing what agentic CX looks like in the real world.

On 14 May, we’re tackling one of the most urgent questions facing CX leaders today:
Who manages the work now — humans or AI agents?

We’re honoured to have Mr. Andrew Lim, Head Regional Contact Centre at OCBC, joining our panel for
The “Agent Boss” Era: Who Manages the Work — Humans or AI Agents?

He’ll be speaking alongside Ms. Lianne Dehaye (TDCX) and tech leaders from ServiceNow and Toku, with Mr. Krishna P. Baidya (Frost & Sullivan) moderating. This is set to be one of the most dynamic segments of the summit.

A huge thank‑you to our Visionary Sponsors — ServiceNow and Toku — for powering this year’s summit and helping us push the frontier of CX innovation.

Get your delegate pass here!
https://lnkd.in/gJXvzGWB