Contact Centre Association of Singapore

Contact Centre Association of Singapore The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization.

Yesterday's work, today's tools? Still catching up?Next up in our Speaker Highlights series for the CCAS Regional CX Sym...
21/08/2026

Yesterday's work, today's tools? Still catching up?

Next up in our Speaker Highlights series for the CCAS Regional CX Symposium 2026: the Process pillar.

Kwan Wei Jie, Vice President, Customer Experience & Success at NETS, joins us to unpack it. Redesigning workflows, retiring what no longer serves the customer, building operations that actually keep pace with the tools you've already bought, this is his everyday brief. If your processes are still running on yesterday's playbook, he's worth listening to.

Catch him live on 5 November at Marina Bay Sands.

With thanks to our Gold Sponsor Zoom and Community Sponsor WIZ.AI for supporting this year's programme.

More at https://ccas.org.sg/symposium/

Ever had to hit the emergency brake on an AI mistake?That's the question we're putting to our Governance pillar at the C...
17/08/2026

Ever had to hit the emergency brake on an AI mistake?

That's the question we're putting to our Governance pillar at the CCAS Regional CX Symposium 2026, and it kicks off our Speaker Highlights series for the event.

First up: Gerry Chng, President of the AI Ethics & Governance Chapter at the Singapore Computer Society, and a LinkedIn Top Voice in AI. Accountability, trust, and what happens when an AI decision goes wrong in front of a real customer, this is exactly where Gerry lives. If you've ever wondered who actually owns AI governance in your organisation, he's the one to ask.

Catch him live on 5 November at Marina Bay Sands.

With thanks to our Gold Sponsor Zoom and Community Sponsor WIZ.AI for supporting this year's programme.

More at https://ccas.org.sg/symposium/

CCAS Wishes all a Happy National Day!Happy Birthday Singapore!
09/08/2026

CCAS Wishes all a Happy National Day!
Happy Birthday Singapore!

Got a CX story worth telling? We want to hear it.The Regional CX Symposium 2026 is opening its stage to CX and contact ...
07/08/2026

Got a CX story worth telling? We want to hear it.

The Regional CX Symposium 2026 is opening its stage to CX and contact centre leaders across the region. Under the theme "AI Powered. Human-Led.", we're looking for practitioners who'll talk honestly: what worked, what didn't, and what AI actually revealed about your people and your readiness.

No pitches. No demos. Just real experience, data, and outcomes.

You'll speak to around 120 senior practitioners who act on what they hear, share the stage with the industry's leading voices, and help shape one of five pillars: People, Process, Technology, Governance, or Quality. It's a dedicated 30-minute session with Q&A, and you're our guest for the full day.

5 November 2026, Marina Bay Sands.

Interested? Write to [email protected].

Mark the date. 5 November 2026.The CCAS Regional CX Symposium is back at Marina Bay Sands — and this year, the conversat...
06/08/2026

Mark the date. 5 November 2026.

The CCAS Regional CX Symposium is back at Marina Bay Sands — and this year, the conversation is one we can't keep putting off.

AI Powered. Human-Led. isn't just a theme. It's a question we're putting to 120 senior CX and contact centre practitioners in one room for a full day: what has AI actually revealed about how we operate, how we lead, and how ready we really are?

Five pillars. Real conversations. No fluff.

A big thank you to for coming on board as our Gold Sponsor. Having a partner who genuinely understands how technology shapes the customer experience makes this event stronger for everyone in the room.

If you're a potential partner and want your voice in that room — we have sponsorship tiers available, and Gold and Platinum sponsors get a 30-minute speaking slot on one of the five pillars. This is a practitioner audience. They're there to listen, not to be sold to.

Early bird registration is open at S$500 — offer closes 31 August.

👉 https://lnkd.in/gRdxBGcK

Chong Anne Wan Mondon Ong Haw Tan Low Tan Yeo Wong Chalk (Yuen) Wei Cheng Ang

The best support teams used to be the fastest at fixing what broke. Now? Fixing fast isn't enough. ✅If you're waiting fo...
24/07/2026

The best support teams used to be the fastest at fixing what broke. Now? Fixing fast isn't enough. ✅

If you're waiting for the ticket to arrive, you're already behind.

On 21 August, we're getting into the shift that's reshaping our industry — from reactive firefighting to proactive partnership, and the Customer Success and Technical Account Management teams driving it.

Joining us is Keiji Harakawa, Director of Customer Solutions & Success APAC at Chainalysis, who's led CS, technical services and premium support at Salesforce, Symantec and SecurityScorecard. He knows this evolution first-hand.

We'll get into moving from break-fix to long-term value, spotting risk before it bites, and turning support from a cost-centre into a growth engine.

CX leaders, operators, practitioners — this one's for you.

🗓️ 21 August, 1:30 PM SGT · Cisco Webex
🔗 Register: https://ccas.org.sg/2026-webinar-from-firefighting-to-growth/

Mark the date. 5 November 2026.The CCAS Regional CX Symposium is back at Marina Bay Sands — and this year, the conversat...
22/07/2026

Mark the date. 5 November 2026.

The CCAS Regional CX Symposium is back at Marina Bay Sands — and this year, the conversation is one we can't keep putting off.

AI Powered. Human-Led. isn't just a theme. It's a question we're putting to 120 senior CX and contact centre practitioners in one room for a full day: what has AI actually revealed about how we operate, how we lead, and how ready we really are?

Five pillars. Real conversations. No fluff.

A big thank you to Zoom for coming on board as our Gold Sponsor. Having a partner who genuinely understands how technology shapes the customer experience makes this event stronger for everyone in the room.

If you're a potential partner and want your voice in that room — we have sponsorship tiers available, and Gold and Platinum sponsors get a 30-minute speaking slot on one of the five pillars. This is a practitioner audience. They're there to listen, not to be sold to.

Early bird registration is open at S$500 — offer closes 31 August.

👉 ccas.org.sg/symp2026

01/07/2026

The CCAS Regional CX Symposium 2026 is officially launched. 🎉

5 November 2026 · Marina Bay Sands, Singapore

Theme: AI Powered. Human-Led.

We've been building this one carefully — and we think it's going to be a room worth being in. CX leaders, contact centre operators, practitioners: this is for you.

Watch the video. Then grab your seat.
🔗 Register here: https://ccas.org.sg/2026-symposium-registration/

For more information: https://ccas.org.sg/symp2026/

More to come in the weeks ahead. Stay close.

The judging starts today. 👏From 17 June to 17 July, our panel begins the careful work of reviewing every entry to the CC...
17/06/2026

The judging starts today. 👏

From 17 June to 17 July, our panel begins the careful work of reviewing every entry to the CCAS Global CX Excellence Awards — and to everyone who put themselves forward: you've already done the hard part.

It takes something to document your work, stand behind it, and say this is what excellence looks like in our team. That alone is worth recognising.

Over the next month, our judges will read, weigh, and deliberate — taking the time to give every entry the consideration it deserves.

To all our participants: you got this. 🙂

Thank you to our judges and partners for the months of work that make this programme what it is.

Good luck, everyone. We're rooting for you.

May this Vesak Day bring stillness, clarity, and compassion — to you and those around you. 🪷From our team at CCAS, warme...
31/05/2026

May this Vesak Day bring stillness, clarity, and compassion — to you and those around you. 🪷

From our team at CCAS, warmest wishes to all who are observing. May the values of mindfulness and kindness carry through into the work we do every day — in every conversation, with every customer.

Happy Vesak Day. We'll be back in the office on 2 June — see you then!

Address

331 North Bridge Road, Odeon Towers Level 22
Singapore
188720

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00

Telephone

+6562668228

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