CEDES - Association for Sustainable Development

31/08/2023

🚀 Free Service Design Training for Micro & Family Enterprises! 🏢👨‍👩‍👦‍👦

SeDiHUB platform is available (piloting phase)!

SeDiHUB, offer a Service Design Hub platform, to empower Micro & Family Enterprises with the tools to thrive in today's competitive landscape.

🌐 Access Free Online Tools: We're thrilled to announce that SeDiHUB is now offering FREE online tools as part of our pilot phase. These tools are designed to help you harness the power of Service Design to create sustainable, customer-centric services that stand out in the digital economy.

💡 What's available?
· Comprehensive training materials tailored to your business needs, emphasizing sustainable and eco-friendly practices.
· A certified online platform where you can access training modules and dive into the world of Service Design, enriched with gamified resources.
· A guide on using SeDiHUB tools, ensuring you make the most of this innovative platform for your business's growth.

🌟 Your Journey Starts Here! Don't miss out on this opportunity to learn how to reshape your services. Visit our online platform.
🔗 Access the Platform: https://elearning.sedihub.eu/

31/08/2023

🚀 UX vs Service Design 🚀

Ever wondered how UX and Service Design work together? 🤔 Let's break it down!

UX: It's what users experience – like using an app or a website. Think of it as the "what."

Service Design: It's the behind-the-scenes magic that makes those experiences happen. It's the "how."

Imagine chatting with customer service. That's UX. But in the background, technology and processes are at play – that's Service Design.

When these two collaborate, great things happen!

🌐 Join Our Journey at SediHUB: We're developing Service Design tools for SMEs and family enterprises in Portugal, Greece, Finland, Cyprus, Estonia, and Spain. 🚀 Want to be part of our pilot? Reach out! 🌐

18/08/2023

What is clear right away is that service design is a choral project

14/08/2023

A survey of 1002 business leaders and those tasked with implementing change suggests a lack of understanding of service design and how it can be used.

04/08/2023

Today’s changes are faster and more complex than ever before. For example, global phenomena such as digitalization, climate change, and pandemics are reshaping society and marketplaces. Small businesses need expertise that helps them to ensure their continuity and success in an uncertain world. Co...

04/08/2023

🎉 Excited to be partners in SeDiHUB - Creating the European micro and family business service design hub platform for a sustainable digitalized economy. 💼 The partners believe in revolutionizing the graphic design industry by designing for a sustainable future. 🌿 Join us in promoting sustainability and empowering businesses to thrive in a digitalized world. 🌐

ℹ️ For more information, visit: https://sedihub.eu/

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In recent years, the world has witnessed a growing concern for sustainability, and the graphic design industry is no exception. Designers…

07/07/2023

🗺️ Let's start mapping memorable experiences for your customers! 🗺️
Customer Journey Maps are powerful tools that enable businesses to understand their customers' needs, pain points, and desires at every touchpoint
📺 Watch this video about Journey Maps and join SeDiHUB to learn more about effective customer journey maps and how they can enhance your service design process 🚀

https://www.youtube.com/watch?v=VAAz_llXgn0&fbclid=IwAR0svOIkJ8yDT8wyJdozESn8SAjQtk0c-_dK9LgucrWPZFtojF9S71ICDf8

About the basics of customer journey mapping, how it can be used in organizations and what value a journey map provides. More useful resources Free journey m...

05/07/2023

🌟 Service Design in action! 📈🌍
🆙 Learn from real-life examples of companies that have embraced service design thinking. Read the following article to discover how they have gained a competitive edge, built customer loyalty, and achieved sustainable growth.
💡 Get inspired with SeDiHUB and ignite your own service design journey!


https://www.collectivecampus.io/blog/6-companies-that-have-successfully-applied-design-thinking?fbclid=IwAR2WPHv9VlfeWmxQKlO_OKo5lVrkjZXaK_L0C2ww-3HbzZTK-n7jHgKbCIo

Design Thinking is an approach that has been applied by organisations all over the world. In fact, 75% of organisations self-report that they are engaged in design thinking.

05/07/2023

🚀💼 In today's competitive market, the customer experience has become the key to success. That's why Service Design has become a powerful tool for SMEs who want to stand out 🌟💪
Whether you run a restaurant, a fashion shop, or any other type of business, Service Design can help you to:
🔹 Identify the needs and desires of your customers
🔹 Design memorable experiences that build loyalty
🔹 Optimise your internal processes to deliver an efficient service
🔹 Differentiate yourself from the competition and stand out in the marketplace
Are you ready to take your business to the next level? 💪🚀 Follow the progress of the SeDiHUB project and find out how Service Design can transform your SME💡✨