CONSUMERS VOICE PAKISTAN (CVP) is a non-profit organization formed in 2002 to protect Consumer Rights and educate consumers with the aim of empower them, and make sure that consumer goods and services are given highest priority for the benefits of consumers. CVP’s vision is a world where everyone has access to safe and sustainable goods and services, where the strength of the collective power is u
sed for the good of consumers throughout Pakistan. CVP is working to put the rights of consumers at the heart of decision-making. CONSUMERS VOICE PAKISTAN campaigns to strengthen consumer rights movement in Pakistan by creating awareness, mobilising consumers, demanding appropriate reforms, and representing consumers at different social, economic and legal forums for the realization of consumer rights. This means achieving real changes in government policy and corporate behavior while raising Voice for awareness of rights and responsibilities. CVP seeks to hold corporations to account and demands government action to put consumer concerns first. CVP acting as a watchdog against any behavior that threatens ignores or abuses the principles of consumer protection. It is important that consumers engage constructively with the corporate sector and local market players in order to advocate for consumer protection through responsible business practices. For the purpose, Consumers Voice Pakistan conducts research, documents consumers’ complaints, educates and trains consumers, and then facilitates them in taking up their complaints with the market leaders or their representative bodies. In specific cases, it directly engages the corporate sector to highlight concerns, advocates for voluntary codes and grievance redress mechanisms, demands health and safety measures,
and seeks responsible and fair business practices. CONSUMERS VOICE PAKISTAN recognizes the importance of environment in the context of consumers’ rights and protection of future generations. Therefore, it promotes sustainable consumption, responsible consumer practices and preferences, and implementation of appropriate codes of conduct on the part of industry and other stakeholders. Related initiatives include applied research, awareness campaigns, advocacy for effective laws and voluntary codes, promotion of dialogues among stakeholders, and capacity building. The workers and volunteers of Consumer Watch keep devising creative and effective strategies to protect, promote and advocate consumer rights. CONSUMERS VOICE PAKISTAN organizes seminars, workshops, conferences, public walks, awareness programmes to create consumer awareness against unregistered, Substandard, Adulterated and counterfeit Products and Services in Pakistan. CVP organizes special programmes on occasion of World Consumer Rights Day & World Standards Day. CVP seeks to hold corporations to account and demands government action to put consumer concerns first, acting as watchdog. CVP cooperates with Pakistan Standards and Quality Control Authority to promote standard consciousness culture in Pakistan. CVP represents consumers in Standards developing technical committees of PSQCA. CONSUMERS VOICE PAKISTAN advocating accountability and code of conduct in government and society, on issues that matter to consumers. CVP Carrying out surveys and researches on various issues related to Consumers and consumables. CVP publish material to help create awareness among the people regarding their consumer rights; includes adequate food, clothing, shelter, health care, education and safe drinking water. Consumers Voice Pakistan is formed to protect and educate consumers, represent them on all forums to make sure that consumer goods and services are given highest priority for the benefits of consumers
CONSUMERS VOICE PAKISTAN established the annual series of “Customer Satisfaction Award” in 2013 to appreciate for the highly valuable Products and services in Pakistan. CS-Award 203 had the official collaboration of Pakistan Standards and Quality Control Authority Ministry of Science and technology (Government of Pakistan) also have support of other organizations, Award honors the most preferred Product and Services that have ISO/ PSQCA Certification and customer’s trust whose accomplishments have made significant differences to the remarkable growth and development of Pakistan economy. Consumer Voice Pakistan published Monthly Consumer VOICE Mag, the voice of 180 million consumers in Pakistan. CVP also established Customer Satisfaction Awards in 2013 on occasion of 30th World Consumer Rights Day with the collaboration of Pakistan Standards & Quality Control Authority. Consumer VOICE Magazine:
Monthly “Consumer VOICE” Magazine is Pakistan's leading consumer news magazine approved by Ministry of Information & Broadcasting Government of Pakistan. Magazine Focus particular interest of consumers, traders and Industry. A trusted source of consumer advice and information Guide consist Product Suggestions, In-Depth Reports of Products and Services available in Pakistani Markets, develops a Liaison among stake holders and acting as coordinator between consumers, traders & industry. Promote trade and commerce by highlighting their activities and contributions, an inevitable step for creating such a market which is fruit bearing for both. Monthly Consumer VOICE Magazine is leading independent voice of consumers conduct consumer products surveys in major cities of Pakistan to recognize business excellence by conducting research that surveys both the consumer & business community with statistical accuracy. The research method determines all service providers, ultimately selects the top ranked companies, and establishes the winner within each industry. It is unique as the winners are determined by consumers and by a panel of judges. It covers a broad range of categories of interest to both the public and business communities. Its purpose is to publicly identify those establishments that have been voted by consumers as being their choice for excellence. Consumer VOICE is one of the fastest growing consumer news magazine having thousands of readers and this number is growing rapidly. Magazine’s distribution list includes consumers, Trade & industry sector, experts, leading companies, decision-makers, NGOs, media houses, allied industries, trade bodies’ personnel and key individuals at the government level.
“Customer Satisfaction Awards” (CS-Awards)
Customer Satisfaction Award is considered the seal of excellence for local businesses in the world. The award not only constitutes the crowning achievements of their efforts, but more importantly it also represents the most valuable reward of all, the knowledge that they have earned the trust and loyalty of consumers. Customer Satisfaction Award is a most prestigious tribute to businesses that serve their Customers / clients well, based on responses from millions of Pakistani consumers and business customers who used the products and services being rated. These Awards reflect the trend what consumers of these products and services have actually about them. Customer Satisfaction Awards established by “Consumer Voice (Pakistan) CVP” and “Monthly Consumer VOICE Magazine” on occasion of 30th World Consumer Rights Day 2013, with the Theme of Consumer Justice Now..! with the support of “The Consumers Eye Pakistan (TCEP)” and USF Consulting Group – Research Division, collaboration with “Pakistan Standards and Quality Control Authority (PSQCA)” Ministry of Science and Technology, Government of Pakistan. Customer Satisfaction award (CS-Award) empower consumers and promote business excellence in Pakistan. CS-Award recognizes organizations and individuals that have implemented successful customer service strategies which result in sustainable, successful businesses. Organizations from across Pakistan in different categories will be judged by industry experts, business leaders, NGOs, academics and Consumer VOICE Magazine’s research team Markets survey against in depth scoring criteria. The finalist in each category with the highest scores will be crowned the winner. The Pakistan’s 1st “Customer Satisfaction Award” is to recognize organizations and individuals that have implemented successful customer service strategies. Organizations across Pakistan can enter in their respective categories and will be judged by industry experts, business leaders and academics. The program is encouraged by all levels of government, Consumer NGOs and by business leaders. The winners Awardees will be given CS-Award in a glittering colorful distribution ceremony attended by the Government officials, representatives from corporate sector, Business Associations, NGO’s , Social workers, NGO’s and Print & electronic media. Customer Satisfaction awards are to recognize business excellence by conducting independent market research by that is statistically accurate. It is a true reflection of the marketplace as it represents the opinion of consumers and buyers across Pakistan. The research methodology is unbiased because it is free from the influence of advocate groups, industry insiders or any other third party. This award is especially meaningful because it is not determined only by a panel of judges, but by consumers themselves.
