26/07/2026
In 2003, a researcher named Fred Reichheld published a finding in the Harvard Business Review that changed how organizations measure loyalty.
He had spent years searching for a single question that could predict whether an organization would grow. Not satisfaction. Not attendance. Something sturdier than both.
What he found was this: the strongest signal is whether a person is willing to recommend the organization to someone they care about.
When you tell a friend to join something, you are lending them your own credibility. If the experience disappoints them, it costs you. That is why people are careful with recommendations, and it is exactly why the willingness to give one is such an honest measure of trust.
That insight became the Net Promoter Score.
At our recent General Membership Meeting, we asked our members that question.
PIEP NCR NET PROMOTER SCORE:
70.59%
Three out of every four members are ready to put their names behind this chapter. That is what places PIEP NCR in the highest band. Earning their confidence is the clearest work ahead of us.
We are not treating this as a finish line.
To everyone who responded, salamat po. 🌱
To every new EnP out there, there is a seat for you here.