01/10/2026
📂 PWAO ARCHIVES: RESOLVED CASE
From Unsettled Claims to an Amicable Resolution
The Parañaque Workers Affairs Office (PWAO) continues to assist workers and employers in resolving workplace concerns through dialogue, proper documentation, and mediation.
📌 CASE DETAILS
Requesting Party: Sales Promotion
Years of Service: 1 year and 7 months
Responding Party: A company engaged in the manufacturing, wholesaling, and retailing of premium home fragrances, air care products, and professional scenting solutions
Date Filed: January 2026
Nature of Complaint: Salary and 13th Month Pay
Status: Resolved with Money Claims
Total Amount Settled: ₱21,482.00
📝 THE REQUESTING PARTY'S CONCERN
The requesting party stated that she resigned from the company in September 2025 after approximately one year and seven months of service. According to the requesting party, she was advised to wait one to four months for the release of her final pay, but by January 2026, the claims had not yet been received.
The requesting party also raised concerns regarding pending overtime pay. She further shared that, as a reliever, her work assignment involved traveling daily from Baclaran to Tagaytay.
🤝 THE RESPONDING PARTY'S POSITION
During the conference, the company's HR representative explained that, according to their records, the requesting party did not initially submit a formal resignation in September 2025 and was considered absent without official leave. The company stated that a resignation was formally submitted only in December 2025.
The company also explained that a Notice to Explain (NTE) had been issued and that the requesting party responded to it. The company maintained that its internal procedures and clearance requirements contributed to the processing time of the claims.
Nevertheless, the responding party expressed willingness to release the requesting party's valid claims, including overtime pay, 13th month pay, and unpaid salary, subject to the completion of the necessary clearance requirements.
⚖️ MEDIATION PROCESS
1st Mediation
Both parties attended the first mediation. The responding party presented a computation for the 13th month pay but explained that its release was subject to the completion of the company's clearance process.
During the proceedings, Ms. Shella B. Bernal, OIC of PWAO, noted the need for clearer communication regarding the employee's clearance requirements and supporting documents.
The company was advised to provide the complete list of requirements and supporting documents to the requesting party and furnish PWAO with a copy to facilitate proper monitoring of compliance.
2nd Mediation
The requesting party attended the second mediation; however, the responding party was unable to attend due to a scheduled meeting. The company advised that it would coordinate regarding the schedule of the next mediation.
3rd Mediation
Both parties attended the third mediation. Discussions focused on the remaining clearance requirements and the release of the requesting party's claims.
After further discussion, the responding party offered to settle the total amount through three monthly payments via post-dated checks.
💰 Agreed Settlement:
• March 2026: ₱7,000.00
• April 2026: ₱7,000.00
• May 2026: ₱7,482.00
Total: ₱21,482.00
✅ FINAL RESOLUTION
During the extension of mediation, the first payment of ₱7,000.00 was released in March 2026, while post-dated checks covering the remaining balance were also provided.
In June 2026, the requesting party appeared before PWAO to complete the necessary documentation. A Quitclaim was executed covering the agreed settlement amount of ₱21,482.00, representing the requesting party's claims for 13th month pay, last salary, and overtime pay.
With the settlement and ex*****on of the necessary documents, the matter was successfully resolved through the assistance of PWAO.
📌 PWAO reminds both workers and employers that proper communication, documentation, and good-faith participation in the mediation process can help facilitate the resolution of workplace concerns.
🔏 PRIVACY PROTECTION DISCLAIMER: In compliance with the Data Privacy Act of 2012, the Parañaque Workers Affairs Office (PWAO) has strictly anonymized this post. Faces of all parties involved have been blurred, and names or specific identifying details have been withheld to ensure their protection and safety. This documentation is shared for public transparency and archival purposes regarding Requests for Assistance (RFA) without compromising the right to privacy of our workers and stakeholders.
🤝 NEED ASSISTANCE? CONTACT US!
Protect your rights at work. If your employer is not complying with standard labor laws, please contact the Parañaque Workers Affairs Office (PWAO) for immediate assistance.
🗓️ Office Hours: Mon to Thu, 7 AM - 6 PM
📞 Phone: 8820-6110
📧 Email: [email protected]
🏢 Location: 2nd Flr. Left Wing - Old Bldg., Parañaque City Hall
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