Customer Xperience Association of the Philippines - CXAP

Customer Xperience Association of the Philippines - CXAP Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Customer Xperience Association of the Philippines - CXAP, Nonprofit Organization, Rm 238 & 240, The Peninsula Manila, Ayala Ave., cor Makati Ave., Makati City, Philippines, Makati.

The Customer Xperience Association the Philippines (CXAP, formerly CCAP) is the driving force behind the
countryโ€™s thriving contact center and business process management industry.

๐‚๐—๐€๐ ๐’๐ญ๐จ๐ซ๐ข๐ž๐ฌ ๐๐ž๐ก๐ข๐ง๐ ๐‚๐— | ๐“๐ ๐ข๐ง ๐ญ๐ก๐ž ๐๐ก๐ข๐ฅ๐ข๐ฉ๐ฉ๐ข๐ง๐ž๐ฌOpportunity changes lives. Through TP STEP (Skills Training to Employment ...
30/07/2026

๐‚๐—๐€๐ ๐’๐ญ๐จ๐ซ๐ข๐ž๐ฌ ๐๐ž๐ก๐ข๐ง๐ ๐‚๐— | ๐“๐ ๐ข๐ง ๐ญ๐ก๐ž ๐๐ก๐ข๐ฅ๐ข๐ฉ๐ฉ๐ข๐ง๐ž๐ฌ

Opportunity changes lives. Through TP STEP (Skills Training to Employment Program), TP in the Philippines is helping persons with disabilities, unemployed youth, and repatriated OFWs gain the skills and opportunities to build meaningful careers. Behind every graduate is a story of resilience, inclusion, and hope.

Every story has the power to inspire another. This is the Story Behind CX.

โœจ We'd love to feature your company's stories of impact. Send your stories via email to [email protected].

๐‚๐—๐€๐ | ๐’๐ญ๐จ๐ซ๐ข๐ž๐ฌ ๐๐ž๐ก๐ข๐ง๐ ๐‚๐—๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐˜€๐˜๐—ผ๐—ฟ๐˜† ๐—ฑ๐—ฒ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ฒ๐˜€ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜€๐—ต๐—ฎ๐—ฟ๐—ฒ๐—ฑ. Across the CXAP community are stories of compassion, innovati...
27/07/2026

๐‚๐—๐€๐ | ๐’๐ญ๐จ๐ซ๐ข๐ž๐ฌ ๐๐ž๐ก๐ข๐ง๐ ๐‚๐—

๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐˜€๐˜๐—ผ๐—ฟ๐˜† ๐—ฑ๐—ฒ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ฒ๐˜€ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜€๐—ต๐—ฎ๐—ฟ๐—ฒ๐—ฑ. Across the CXAP community are stories of compassion, innovation, collaboration, and purposeโ€”stories that remind us that customer experience extends far beyond every interaction.

Through Stories Behind CX, we'll be featuring the meaningful initiatives of our member companies and the people behind them, one story at a time. We invite you to discover the stories that inspire our industry and celebrate the impact being created across the Philippine customer experience community.

Stay tuned as we share the first story on CXAP's official social media platforms.

Want your Story Behind CX featured? Send an email to [email protected] and [email protected] to learn more.

CXAP News l Strengthening global partnerships through shared expertise.CXAP Board Director Pushkar Misra recently met wi...
27/07/2026

CXAP News l Strengthening global partnerships through shared expertise.

CXAP Board Director Pushkar Misra recently met with representatives from IT Park Uzbekistan during the Global Business Services Forum (GBSF) 2026 to exchange insights on the evolving customer experience and outsourcing landscape.

The discussion explored the Philippines' leadership in the global CX industry, the growing role of AI in customer experience, and opportunities for future collaborationโ€”including knowledge sharing and potential engagement between CXAP and Uzbekistan's emerging Global Business Services ecosystem.

As CXAP continues to strengthen its international partnerships, engagements like these reinforce our commitment to advancing the Philippines as a global leader in human-powered, AI-enabled customer experience.

๐Ÿ–ฅ Read the full article to learn more: https://www.outsource.gov.uz/en/media/cxap-and-it-park-uzbekistan-discuss-cooperation-in-customer-service-and-bpo

CXAP Member News l Genpact PhilippinesWe are proud to share that Genpact Philippines have completed their participation ...
24/07/2026

CXAP Member News l Genpact Philippines

We are proud to share that Genpact Philippines have completed their participation in the Women's Empowerment Principles (WEPs) Corporate Action Lab Philippines, becoming a WEPs Changemaker.๐Ÿ’œ

Over nine months, they have collaborated with industry partners to advance womenโ€™s leadership in technology, create more opportunities for women to grow and lead, and strengthen inclusive workplaces. ๐Ÿš€

Congratulations to Genpact Philippines WEPs CAL Cohort 1 Team for this meaningful achievement.โœจ

What skill are you building today to grow your career?๐Ÿ’ก

CXAP Member News | Concentrix PhilippinesCongratulations to Concentrix Philippines for being recognized at the Philippin...
23/07/2026

CXAP Member News | Concentrix Philippines

Congratulations to Concentrix Philippines for being recognized at the Philippine Daily Inquirer ESG Edge Impact Awards 2026, earning both the Gold Award for Innovative Partnerships and the event's highest distinction as Grand Winner: Most Outstanding ESG Initiative.

These recognitions reflect Concentrix's commitment to creating meaningful impact through collaborationโ€”bringing together partners across government, academe, industry, and communities to expand access to education, digital skills, workforce development, and cyber resilience.

CXAP is proud to be among the organizations collaborating with Concentrix in advancing initiatives that help shape a stronger, more future-ready Philippine customer experience industry.

Congratulations once again to the Concentrix Philippines team on this remarkable achievement!

CXAP Member News l Capital One PhilippinesA workplace built on trust, purpose, and growth creates opportunities for peop...
22/07/2026

CXAP Member News l Capital One Philippines

A workplace built on trust, purpose, and growth creates opportunities for people to thrive. Capital One Philippines has once again been recognized among the Philippines' Top Employers, reflecting its continued commitment to fostering an inclusive culture where associates are empowered to grow, lead with purpose, and make a meaningful impact.

This recognition highlights the importance of investing in people and cultivating workplaces where innovation, collaboration, and employee experience go hand in hand.

Read more: https://ccap.ph/2026/07/22/trust-purpose-drive-capital-one-philippines-as-among-phs-top-employers/

๐‚๐—๐€๐ ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ข๐ง๐  ๐‚๐จ๐ฎ๐ง๐œ๐ข๐ฅ ๐…๐จ๐ซ๐ฎ๐ฆ๐—ง๐—ต๐—ฒ ๐˜€๐˜๐—ผ๐—ฟ๐˜† ๐—ฑ๐—ผ๐—ฒ๐˜€๐—ป'๐˜ ๐—ฏ๐—ฒ๐—น๐—ผ๐—ป๐—ด ๐˜๐—ผ ๐—–๐—ซ๐—”๐—ฃ ๐—ฎ๐—น๐—ผ๐—ป๐—ฒโ€”๐—ถ๐˜ ๐—ฏ๐—ฒ๐—น๐—ผ๐—ป๐—ด๐˜€ ๐˜๐—ผ ๐—ฎ๐—น๐—น ๐—ผ๐—ณ ๐˜‚๐˜€.The CXAP rebrand is more than...
21/07/2026

๐‚๐—๐€๐ ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ข๐ง๐  ๐‚๐จ๐ฎ๐ง๐œ๐ข๐ฅ ๐…๐จ๐ซ๐ฎ๐ฆ
๐—ง๐—ต๐—ฒ ๐˜€๐˜๐—ผ๐—ฟ๐˜† ๐—ฑ๐—ผ๐—ฒ๐˜€๐—ป'๐˜ ๐—ฏ๐—ฒ๐—น๐—ผ๐—ป๐—ด ๐˜๐—ผ ๐—–๐—ซ๐—”๐—ฃ ๐—ฎ๐—น๐—ผ๐—ป๐—ฒโ€”๐—ถ๐˜ ๐—ฏ๐—ฒ๐—น๐—ผ๐—ป๐—ด๐˜€ ๐˜๐—ผ ๐—ฎ๐—น๐—น ๐—ผ๐—ณ ๐˜‚๐˜€.

The CXAP rebrand is more than a new identity. It is a shared vision that comes to life through the people and organizations who champion it every day.

Join us for a panel discussion with the leaders and partners behind the CXAP transformation as we discuss how our member community can collectively shape, strengthen, and bring the CXAP brand to life.

๐Ÿ“… July 28, 2026
๐Ÿ•’ 3:00 PM โ€“ 5:00 PM
๐Ÿ“ The Penthouse, Ascott BGC

Register today by scanning the QR code.

Address

Rm 238 & 240, The Peninsula Manila, Ayala Ave., Cor Makati Ave., Makati City, Philippines
Makati

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+63288430603

Website

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