08/08/2026
โ๐๐ณ๐ถ๐ด๐ต ๐ช๐ด ๐ต๐ฉ๐ฆ ๐ง๐ฐ๐ถ๐ฏ๐ฅ๐ข๐ต๐ช๐ฐ๐ฏ ๐ฐ๐ง ๐ฆ๐ท๐ฆ๐ณ๐บ ๐ด๐ข๐ญ๐ฆโ
The ๐๐
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๐๐๐ก๐จ๐ฅ๐๐ซ๐ฌ met last April 25, 2026 at the KFF Foundation Incorporated's Foundation Room to continue their discussion on Joe Girardโs โ๐๐จ๐ฐ ๐๐จ ๐๐๐ฅ๐ฅ ๐๐ง๐ฒ๐ญ๐ก๐ข๐ง๐ ๐๐จ ๐๐ง๐ฒ๐๐จ๐๐ฒโ.
Behind every purchase lies the trust of the customer, but sales continue even after a product is bought, especially with products that require maintenance, i.e. cars and electronics, thus it is important for trust to continue even after payment. Most find the โafter paymentโ as unnecessary but this part is as vital as the previous one which is why you should treat your customers as friends, and not as a bother; to provide support when necessary.
Aim to build security, the one where your customers know that they can approach you for help, because it builds confidence amongst your customers, especially on their next purchase. To build and maintain confidence and trust, ensure that you remain fair, honest, and transparent. When customers trust your brand, theyโre more likely to return for repeat purchases and recommend you to othersโone satisfied customer can influence up to 250 more people through word-of-mouth. Building that trust not only strengthens your reputation but also makes it easier to persuade new prospects to try your product or service, while simultaneously boosting confidence among the prospects referred to you by your existing customers. In short, trust goes a long way whether it's amongst your family, your peers, or other members of the community.
A heartfelt thank you to all the participants for sharing your insights. Your contributions have taught us valuable lessons that we will carry forward on our journey of growth.๐
