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A meaningful moment of recognition through the giving of certificates to acknowledge the speaker’s valuable contribution...
13/12/2025

A meaningful moment of recognition through the giving of certificates to acknowledge the speaker’s valuable contribution and shared learning throughout the seminar, celebrating the knowledge gained and the collective effort that made the event a success. The certificate was given by Mr. Gary Torreon, HM Chairperson, and Mrs. Arlinda Ramasola, CBM Dean.

Via: Xena Piquero
Photo: Mr. Jhun Jay Gulle | Hiezl Marinel Ilaga
Layout: Ms. Hiezl Marinel Ilaga

ππ„πŽππ‹π„ ππ„π‡πˆππƒ 𝐓𝐇𝐄 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 🌟🀝Behind the success of the Filipino Brand of Service Excellence Seminar are the dedicated ind...
13/12/2025

ππ„πŽππ‹π„ ππ„π‡πˆππƒ 𝐓𝐇𝐄 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 🌟🀝

Behind the success of the Filipino Brand of Service Excellence Seminar are the dedicated individuals whose leadership, commitment, and teamwork made this event truly meaningful and impactful.

We extend our special appreciation to our Guest Speaker, Ms. Kristine Teffanie A. Salugsugan, for generously sharing her expertise, insights, and inspiring perspectives that greatly enriched the learning experience of our students.

Our heartfelt gratitude is also given to the Dean of the College of Business and Management, Dr. Arlinda N. Ramasola, the BSHM Chairperson, Mr. Gary D. Torreon, and the BSOA Chairperson, Mrs. Dominica M. Balili, together with the entire CBM Faculty, for their guidance, initiative, and unwavering support in making this seminar possible.

We also commend the CBM Graduating Officers, led by President Arlin Frelle N. Ramasola, for their dedication, leadership, and teamwork in ensuring the smooth coordination and overall success of the event.

Indeed, excellence is achieved when passionate individuals come together with a shared purpose.





Via: Ms. Giselle Elias Jandayan
Photo: Mr. Jhun Jay Gulle | Ms. Hiezl Marinel Ilaga
Layout: Ms. Hiezl Marinel Ilaga

π€π…π“π„π‘ππŽπŽπ π’π„π’π’πˆπŽπ:π…πˆπ‹πˆππˆππŽ 𝐁𝐑𝐀𝐍𝐃 πŽπ… π’π„π‘π•πˆπ‚π„ 𝐄𝐗𝐂𝐄𝐋𝐋𝐄𝐍𝐂𝐄 π’π„πŒπˆππ€π‘!βœ¨πŸ‡΅πŸ‡­The afternoon session of the Filipino Brand of Service...
13/12/2025

π€π…π“π„π‘ππŽπŽπ π’π„π’π’πˆπŽπ:
π…πˆπ‹πˆππˆππŽ 𝐁𝐑𝐀𝐍𝐃 πŽπ… π’π„π‘π•πˆπ‚π„ 𝐄𝐗𝐂𝐄𝐋𝐋𝐄𝐍𝐂𝐄 π’π„πŒπˆππ€π‘!βœ¨πŸ‡΅πŸ‡­

The afternoon session of the Filipino Brand of Service Excellence Seminar continued with high energy and active participation, as students brought learning to life through role-playing activities. These performances showcased the six service touchpoints where excellent service can be experienced, while fully embodying the 7Ms of Filipino Service Excellence: MakaDiyos, Makatao, Makakalikasan, Makabansa, Masayahin, May Bayanihan, and May Pag-asa. Through these simulations, students demonstrated not only skill but also values-driven service rooted in the Filipino identity.

The discussion further progressed with The G.U.E.S.T. Technique, emphasizing the importance of Greeting and Engaging guests, Understanding their needs, Educating them clearly, Satisfying their concerns, and Thanking them sincerely. This was followed by discussing Heart to Service, which highlighted the H.E.A.R.T. Method in handling complaints: Hearing them out, Empathizing, Apologizing, Resolving issues, and Thanking the guest. Together, these modules strengthened the students’ competence, confidence, and compassion in delivering service excellence.

The afternoon session reinforced that true service goes beyond procedures it comes from the heart, guided by values, and expressed through meaningful actions.

β€œService with values creates impact that lasts.”





Via: Ms. Giselle Elias Jandayan
Photo: Mr. Jhun Jay Gulle | Ms. Hiezl Marinel Ilaga
Layout: Ms. Hiezl Marinel Ilaga

MORNING π’π„π’π’πˆπŽπ:π…πˆπ‹πˆππˆππŽ 𝐁𝐑𝐀𝐍𝐃 πŽπ… π’π„π‘π•πˆπ‚π„ 𝐄𝐗𝐂𝐄𝐋𝐋𝐄𝐍𝐂𝐄 π’π„πŒπˆππ€π‘!βœ¨πŸ‡΅πŸ‡­The morning session began on a bright and enthusiastic n...
13/12/2025

MORNING π’π„π’π’πˆπŽπ:
π…πˆπ‹πˆππˆππŽ 𝐁𝐑𝐀𝐍𝐃 πŽπ… π’π„π‘π•πˆπ‚π„ 𝐄𝐗𝐂𝐄𝐋𝐋𝐄𝐍𝐂𝐄 π’π„πŒπˆππ€π‘!βœ¨πŸ‡΅πŸ‡­

The morning session began on a bright and enthusiastic note, setting a positive and engaging atmosphere for all participants.

The program formally opened with an invocation led by Ms. Kristine Angela Garjas, followed by the tri-hymn rendered by Ms. Xena Piquero, Ms. Alyza Mae S. Loquias, and Ms. Cheroselle Jandayan.

Dr. Arlinda N. Ramasola, Dean of the College of Business and Management, delivered the welcome address and statement of purpose.

The guest speaker was formally introduced by Mr. Gary D. Torreon, MSHRM, BSHM Chairperson, leading to the FBSE Seminar Proper presented by Ms. Kristine Teffanie A. Salugsugan, MMHM.

The program was smoothly and professionally facilitated by the Masters of Ceremonies, Ms. Jeocel Ann Vallecer and Mr. Dexter Tuyor, making the session both meaningful and memorable.

We would also like to extend our sincere appreciation to those who generously contributed to the success of the seminar. The venue was sponsored by Mayor Thamar Olaivar.

The morning snacks were sponsored by Mr. Jonathan Tutor from the Hospitality Management Department as a way of giving back to the instructors, while the afternoon snacks were generously provided by Mr. Gary D. Torreon as an extended celebration of his birthday.

Special thanks are also extended to Dr. Arlinda N. Ramasola for sponsoring the lunch of the guest speaker and the tarpaulin.

Furthermore, heartfelt gratitude is given to the College of Business and Management instructors, headed by the Dean, together with the Hospitality Management and Office Administration chairpersons, for their initiative and commitment in making this seminar possible.

β€œGreat beginnings lead to greater possibilities.”





Via: Ms. Xena Piquero
Photographer: Mr. Jhun Jay Gulle| Ms. Hiezl Marinel Ilaga
Layout: Ms. Hiezl Marinel Ilaga

πŸš¨ππ‘π„π’π„ππ“πˆππ† 𝐓𝐇𝐄 π‚ππŒ π†π‘π€πƒπ”π€π“πˆππ† πŽπ…π…πˆπ‚π„π‘π’!πŸŽ“βœ¨Your dedication, leadership, and passion to service inspire the entire CBM com...
12/12/2025

πŸš¨ππ‘π„π’π„ππ“πˆππ† 𝐓𝐇𝐄 π‚ππŒ π†π‘π€πƒπ”π€π“πˆππ† πŽπ…π…πˆπ‚π„π‘π’!πŸŽ“βœ¨

Your dedication, leadership, and passion to service inspire the entire CBM community. As you step into your roles, may you continue to uphold excellence, teamwork, and commitment in all that you do.

Thank you for accepting the responsibility to serve, lead, and represent. Together, let’s make this academic year meaningful and impactful. Let us build a brighter future in the industry.

.Y.2025

Honoring our CBM Graduating Officers for their dedication and teamwork as they prepare for the β€œFilipino Brand of Servic...
12/12/2025

Honoring our CBM Graduating Officers for their dedication and teamwork as they prepare for the β€œFilipino Brand of Service Excellence Seminar” at the Candijay Gymnasium. Your passion for service truly inspires the whole CBM family!

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Bohol Island State University/Candijay Campus, Cogtong, Bohol
Candijay
6312

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