Citizens Advice Bureau Whakatāne

19/06/2026

Reaching out is not a burden. It’s an act of strength.

Unfortunately, abuse of the elderly happens in New Zealand and often goes unreported. But we can all play a part in helping reduce it.

Elder abuse is any act that causes harm to an older person, and are often someone the older person depends on for support or care. This can include:

◼ Psychological abuse
◼ Financial abuse
◼ Physical abuse
◼ Sexual abuse
◼ Neglect of any kind

It can be difficult to identify elder abuse – people may not understand that what’s happening is wrong, or they may be afraid to speak out. For more information visit www.ageconcern.org.nz

If you suspect and an older person is not being treated well or want to report abuse, please call the elder abuse helpline 0800 32 668 65 which is available free 24/7.

If you think someone is in danger, call 111 and ask for Police.

14/06/2026

08/06/2026

Don't fancy coming into town?
You can also reach us by phone or email.

We pick up calls and emails during office hours, when we're not helping other clients.

🏠 21 Boon Street, Whakatane (9:30-3:30 Mon-Fri)
📞 07 3085609
💻 [email protected]

01/06/2026

When it comes to advertising sales and specials, the Fair Trading Act (FTA) states that businesses must not:

mislead consumers
give false information or
use unfair trading practices.

If you feel like you've been misled, pop in and see us, or read more on this topic at: https://www.cab.org.nz/article/KB00000068

Contact our team (or your local CAB):
🏠 21 Boon Street, Whakatane (9:30-3:30 Mon-Fri)
📞 07 3085609
💻 [email protected]

25/05/2026

We're here to help the young people in your life understand their rights and avoid expensive mistakes.

From buying cars and tenancy agreements, to problems at work and understanding credit, we cover the most common issues faced by young people.

We know they won't see this post as they're all over on Snapchat and TikTok, so do them a favour and let them know about us!

https://youth.cab.org.nz/

20/05/2026

11/05/2026

Some great info here from our National Office.
If in doubt, pop in and see us.

If something goes wrong, start by contacting the store and explaining the problem clearly. Gather proof like receipts or photos, know your remedies, and get help if you need it, Citizens Advice Bureau can support you.

You deserve better. Check out the CAB Youth Tool Kete and be confident asking for better. 🗣💛

Produced with support from Consumer Protection (MBIE).

07/05/2026

Raffles and sweepstakes are types of 'lottery', which mean they come under the Gambling Act 2003 in order to protect the participants.

If you're organising a raffle or sweepstake AS AN INDIVIDUAL
🟡Ticket sales and the total prize should not exceed $500
🟡Every ticket must have equal chance of being drawn
🟡Once you start selling the tickets, you do not change the prize.

More info here: https://www.cab.org.nz/article/KB00001842

Questions? Contact our team (or your local CAB):
🏠 21 Boon Street, Whakatane (9:30-3:30 Mon-Fri)
📞 07 3085609
💻 [email protected]