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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

ServiceIQ

We’re all about empowering and motivating people to provide great service. Our focus is on-job training.

Workplace training support learners and employers across Aotearoa's service and professional sectors including:
Hospitality • Tourism • Retail • Aviation • Security • Travel • Regulatory Practice • Museums • Schools • LCQ This helps businesses remain competitive and Aotearoa New Zealand to be internationally recognised as a great place to live or visit. It also gives people working in our industri

es valuable skills and knowledge along with nationally recognised qualifications. We work with our customers to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top. If your business is in one of Aotearoa New Zealand’s diverse service sectors and you want to offer the best service you can, we’d love to work with you. We offer a range of on the job programmes from short up-skill online courses right through to national qualifications, and they could even be free.

03/06/2026

𝗖𝗹𝗲𝗮𝗿𝗲𝗱 𝗳𝗼𝗿 𝗧𝗮𝗸𝗲 𝗢𝗳𝗳: 𝗚𝗿𝗼𝘂𝗻𝗱 𝗢𝗽𝘀 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲

Aviation ground operations staff play a critical role in providing a seamless airport experience by managing all key touchpoints away from the aircraft.

Read full story here: https://www.serviceiq.org.nz/news/insideiq/cleared-for-take-off-ground-ops-excellence

01/06/2026

𝗕𝘂𝘀𝘆 𝘁𝗿𝗮𝘃𝗲𝗹 𝗱𝗮𝘆𝘀 𝗮𝘁 𝗔𝘂𝗰𝗸𝗹𝗮𝗻𝗱 𝗔𝗶𝗿𝗽𝗼𝗿𝘁 𝗮𝗿𝗲 𝗮 𝗺𝗮𝘀𝘀𝗶𝘃𝗲 𝘁𝗲𝗮𝗺 𝗲𝗳𝗳𝗼𝗿𝘁.

During the recent school holiday peak, Auckland Airport prepared for around 846,000 travellers moving through the airport across just two weeks, including more than 437,000 international passengers and 409,000 domestic travellers. Some days saw more than 14,000 international passengers departing alone.

Most people see the aircraft, pilots, and cabin crew.

But behind every busy travel day is a huge network of people working together to keep aviation moving safely and efficiently.

From baggage and freight loaders, check-in staff, and aircraft turnaround crews, through to Aviation Security , MPI, Customs, airside and landside operations, customer service teams, and air traffic control, every part of the operation must connect seamlessly.

When one part slows down, the whole system feels it.

That’s why skilled Airport Ground Operations staff are so important to New Zealand aviation.

Strong communication, operational knowledge, teamwork, and safety awareness help keep passengers, aircraft, and airports moving during some of the busiest travel periods of the year.

Find out more about Aviation Ground Operations training with ServiceIQ here: https://www.serviceiq.org.nz/training/aviation/ground-operations-programmes

31/05/2026

Te Haeata – the New Zealand Certificate in Business Events (Level 4) was launched earlier this year by ServiceIQ and Business Events Industry Aotearoa .

It’s great to already see learners registering and progressing through the programme, including Jorja Robertson, who recently shared her learner experience.

Programmes like Te Haeata help support people already working in the industry to build practical skills and confidence while learning on the job.

Read Jorja’s story:
https://www.beia.co.nz/about/latest-news/post/inside-te-haeata-jorja-robertsons-learner-experience

Learn more about the programme:
https://www.serviceiq.org.nz/assets/Attachments/Programmes/Tourism/Flyer-for-Te-Haeata-NZC-in-Business-Events-L4-Ed1-Feb26.pdf

29/05/2026

King’s Birthday is officially celebrated in June as part of a long-standing Commonwealth tradition. Although King Charles III was born in November, British monarchs have traditionally marked an “official” birthday during the warmer months to allow for large public celebrations and parades.

As many New Zealanders enjoy a well-earned long weekend for King’s Birthday, we also acknowledge the many people across our service sectors who continue supporting their communities, customers, and visitors throughout the public holiday.

Please note that Monday 1 June is a public holiday, and our offices will be closed. Our team will be back and available from Tuesday 2 June.

We hope everyone has a safe and enjoyable weekend.

28/05/2026

𝗥𝗲𝘁𝗮𝗶𝗹 𝗗𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗧𝗵𝗮𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘀

ServiceIQ is driving smarter retail distribution training in New Zealand, helping businesses grow stronger teams while opening doors to meaningful, long-term careers in the sector.

Click here to read full article: https://www.serviceiq.org.nz/news/insideiq/retail-distribution-training-that-delivers

27/05/2026

ServiceIQ is proud to support Kitchen Day Day, a Wellington hospitality initiative focused on connecting, inspiring, and growing people across the hospitality sector.

The next Kitchen Day event features Greg Piner from Charley Noble .

Since taking over the kitchen at Charley Noble, Greg has become one of Wellington’s most interesting hospitality voices. His experience spans luxury lodges, hotel kitchens, international competition, mentoring young chefs, and now building a strong reputation in the capital’s dining scene.

His upcoming Kitchen Day session promises honest conversations about the realities of a long hospitality career, lessons learned along the way, and of course, great food.

If you’re part of Wellington hospitality, this is well worth checking out.

And for those outside the capital, Kitchen Day also hosts a series of hospitality-focused podcasts on their website, full of practical insights and industry conversations from across Aotearoa.

Find out more about upcoming events and podcasts here: https://www.kitchenday.co.nz/

Photos featured are from the May Kitchen Day with Casey McDonald.
Photo credit: Jono Tucker | Empire Films

25/05/2026

𝗖𝗮𝗿𝗲𝗲𝗿 𝗮𝗱𝘃𝗶𝘀𝗼𝗿𝘀 𝗺𝗮𝗸𝗲 𝗮 𝗿𝗲𝗮𝗹 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲.

Every day, career advisors help students and young people figure out what comes next, whether that’s work, training, or further study. Through conversations, encouragement and practical advice, they help turn uncertainty into confidence and possibility.

We’re also celebrating a new tool that supports this important work: Tahatū Career Navigator, a new website from the Tertiary Education Commission.

Tahatū brings together clear, trusted career information to help learners, whānau and advisors explore pathways and understand where different choices can lead.

Explore the site: https://tahatu.govt.nz/

Watch a short explainer video: https://www.youtube.com/watch?v=YvgZXCmUzEw

To all career advisors, thank you for the guidance and care you bring to helping people take their next steps.

20/05/2026

𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗜𝗤’𝘀 𝗧𝗶𝗰𝗸𝗲𝘁 𝘁𝗼 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: 𝗜𝘀𝗮𝗯𝗲𝗹𝗹𝗮 𝗧𝗮𝘆𝗹𝗼𝗿’𝘀 𝗕𝗿𝗶𝗴𝗵𝘁 𝗧𝗿𝗮𝘃𝗲𝗹 𝗙𝘂𝘁𝘂𝗿𝗲

When talent, ambition and a determination to succeed in your travel career converge, the world is truly at your feet, as Isabella Taylor, Travel Consultant at House of Travel, Northlink, explains.

After time at university and early opportunities in the agriculture and pharmacy retail sectors, 23-year-old Isabella soon realised a career in the travel industry was for her.

Read full story: https://www.serviceiq.org.nz/news/real-success-stories/serviceiqs-ticket-to-success-isabella-taylors-bright-travel-future

15/05/2026

𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝘄𝗵𝗶𝗹𝗲 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 𝗰𝗮𝗻 𝗯𝘂𝗶𝗹𝗱 𝗿𝗲𝗮𝗹 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝘀𝗸𝗶𝗹𝗹𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲.

The Kmart New Zealand Dunedin team recently completed their ServiceIQ Retail Savvy Award, developing practical retail and customer service skills on the job.

ServiceIQ Service Sector Advisor Clare Van Elst says having regional staff based in local communities helps create more personal support for learners and employers throughout their training journey.

Kate Wilson, Kmart People & Capability Business Partner, shared:

“Huge congratulations to our Dunedin graduates and ServiceIQ on this fantastic achievement in Ōtepoti! We love seeing our team members taking part in development opportunities through our partnership with ServiceIQ to build skills, confidence, and capability for their retail journeys with Kmart (and beyond!)”

Find out how SAVVY can work in your workplace:
https://www.serviceiq.org.nz/training/savvy

13/05/2026

𝗥𝗲𝘁𝗮𝗶𝗹 𝗥𝗲𝗮𝗱𝘆: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗧𝗲𝗮𝗺𝘀 𝗧𝗵𝗮𝘁 𝗪𝗼𝘄 𝗮𝗻𝗱 𝗪𝗶𝗻

Exceptional retail performance is driven by memorable customer experiences, operational efficiency, and the ability to stay ahead of changing trends. In such a competitive and ever-evolving sector, that edge can make all the difference for New Zealand’s 29,500 retail businesses and 222,400 employees.

Read full story here: https://www.serviceiq.org.nz/news/insideiq/retail-ready-building-teams-that-wow-and-win

Address

Level 2, 15 Walter Street
Wellington
6011

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+64800863693

Website

https://www.ServiceIQ.org.nz/

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