22/04/2026
Kia ora everyone,
I’ve just submitted my feedback on the proposed Tiaki Wai water policies. I have real concerns around their drafts, particularly around fairness, rising costs, and how decisions will be made moving forward.
For Upper Hutt, the big question for me is simple:
how do we make sure our community isn’t paying more than our fair share?
I strongly encourage you to go online, today, and have your say - here is the link to the website https://haveyoursay.tiakiwai.co.nz/
Personally, I found the survey links unhelpful and have sent my submission in as an email to:
[email protected]
I’ve shared my submission below for anyone interested.
Thank you for the opportunity to provide feedback on the draft Water Services Strategy, Customer Charter, and Significance and Engagement Policy.
I support the need to improve water infrastructure across the Wellington region. However, I have significant concerns about how these proposals will impact Upper Hutt residents, particularly in terms of cost, fairness, transparency, and local accountability.
1. Pricing fairness and regional alignment
The overall direction toward more consistent charging across the region raises concerns about fairness.
While consistency is presented as a positive outcome, there is a real risk that Upper Hutt residents could end up subsidising infrastructure issues and higher costs in other parts of the region, particularly Wellington City.
There is currently no clear explanation of how differences in infrastructure condition, historic investment, and existing debt will be taken into account.
Before any move toward regional pricing alignment, there should be clear and publicly available modelling showing the impact on each council area — including whether Upper Hutt households will face increased costs as a result.
2. Financial risk and debt allocation
The proposed approach indicates that financial management, borrowing, and risk will be centralised at a regional level.
While this may support investment, it raises concerns about how financial risk is shared across communities. There is no clear explanation of how debt associated with infrastructure failures in one area will be allocated across the region.
Upper Hutt residents should not be exposed to disproportionate financial risk for issues that originate outside of our community.
Greater transparency is needed around how liabilities and borrowing will be attributed and managed across the different council areas.
3. Increasing costs and long-term affordability
The draft strategy acknowledges that water infrastructure is in poor condition and that costs will increase year on year.
Recent information already indicates significant short-term increases, with further increases projected over time. This reinforces the importance of ensuring that cost increases are fair and clearly understood.
While investment is necessary, there is limited reassurance for households about how these increasing costs will be managed or contained.
There is a real risk that a regional model could accelerate cost increases rather than reduce them, particularly if costs are averaged across the region.
4. Governance costs and executive remuneration
At the same time that households are being asked to absorb significant and ongoing increases in water charges, there is growing public concern about governance and executive costs within the new structure.
It has been reported that executive and board remuneration for Tiaki Wai is significantly higher than existing arrangements under Wellington Water, and more closely aligned with larger entities such as Auckland’s Watercare. This raises legitimate questions about whether governance costs are proportionate to the scale and complexity of the Wellington region.
While attracting capable leadership is important, it is equally important that remuneration levels are transparent, justified, and appropriate to the size of the organisation and the community it serves.
Ratepayers need confidence that rising charges are being driven primarily by essential infrastructure investment — not by increased overhead or governance costs.
Clear, regular public reporting on governance and executive costs, alongside infrastructure investment outcomes, would help ensure accountability and maintain public trust.
5. Hardship support and community impact
The hardship policy is a positive step, but there are gaps that need to be addressed.
In particular, the exclusion of fixed charges from hardship support is concerning, as these are unavoidable costs and likely to increase over time.
As water charges rise, this policy may not provide sufficient protection for vulnerable households. A stronger and more inclusive hardship framework will be important to ensure equitable access to essential water services.
6. Accountability and local voice
Moving to a regional model risks reducing local visibility and accountability.
It is not clear how communities like Upper Hutt will maintain a meaningful voice in decision-making, particularly where decisions may impact costs, service levels, or investment priorities.
Stronger mechanisms are needed to ensure that local communities are not only consulted, but genuinely represented in decisions that affect them.
7. Customer Charter
The Customer Charter is an important document in setting expectations for how Tiaki Wai will interact with the public.
However, it is currently framed at a high level and focuses largely on general commitments, rather than clear, measurable service standards or enforceable outcomes.
Given the scale of change and the level of cost increases being signaled, the Charter should provide stronger, more practical assurances for customers.
In particular, there should be greater clarity around:
how service performance will be measured and reported
what customers can expect in response to service failures or disruptions
how complaints or disputes will be resolved
There is also a need for clear, accessible information about how charges are set and how decisions are made.
Strong communication is important, but it must be supported by accountability. As costs increase, so too should the level of transparency and responsibility to customers.
8. Significance and Engagement Policy
The Significance and Engagement Policy will play a critical role in determining when and how communities are involved in major decisions.
While the policy outlines general principles, it gives Tiaki Wai broad discretion to determine what is considered “significant.” This creates a risk that decisions with substantial financial or long-term impacts may not trigger meaningful public engagement.
Decisions relating to pricing, cost increases, infrastructure investment, and financial risk-sharing should be clearly defined as significant and require early and meaningful engagement.
There is also a concern that engagement may occur too late in the process, once options are already developed. For engagement to be meaningful, it must occur early enough for community input to genuinely influence outcomes.
Without this, there is a risk that consultation becomes a formality rather than a genuine opportunity for public input.
9. Te Tiriti o Waitangi and local context
Any regional model must reflect Te Tiriti o Waitangi in both structure and outcomes.
This includes recognising that relationships with mana whenua are place-based, and that decision-making should remain connected to local communities rather than being overly centralised.
A regional approach should not dilute local voices or responsibilities, but instead strengthen them.
10. Summary
In summary, my key concerns are:
The risk of Upper Hutt residents subsidising costs from other parts of the region
Lack of transparency around financial risk, debt, and cost allocation
Ongoing and increasing cost pressures on households
Concern that governance and executive costs may not be proportionate to the scale of the organisation
Gaps in hardship support
Reduced local accountability and voice
Lack of clear thresholds for meaningful public engagement
I would strongly encourage Tiaki Wai to provide clearer information, particularly around cost impacts for each council area, how financial risk is shared, and how governance costs are being managed.
Ensuring fairness, transparency, and strong local representation will be critical to maintaining public confidence in this model.
Ngā mihi
Rachel Tukaki Kingi
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