Citizens Advice Bureau Upper Hutt

Citizens Advice Bureau Upper Hutt CAB is an organisation that provides assistance to people who need help, options and clarity. Opening Hours:

Mon-Thurs 9:00am - 4.30pm
Friday 9:00am -1200.

Saturday 10:00am - 12.00pm

Free Legal Advice Evening:

2nd & 4th Thursdays from 6:00pm - 7pm
1st Saturday every month 10am - 12pm
(by appointment only, please phone to book)

JP is available:
Please phone to check JP is available that day. Monday: 1130-2pm
Tuesday: 9-1130am
Wednesday: 11:30am-2:00pm
Friday: 9:00am-12pm
Saturday: 1030am-1130am

Opinions posted b

y users on this page do not necessarily reflect those of the Citizens Advice Bureau Upper Hutt or the Citizens Advice Bureau NZ. When commenting on a post we ask that you use good judgement and demonstrate respect for other users. Please do not refer to other individuals in your comments. Many Thanks.

24/12/2025

Kia ora 👋

The tenancy information line will be closed from 5pm, 24 December until 8am, 5 January. The bond information line will be closed on all public holidays but will be open with reduced staffing 8am to 4pm on 29 to 31 December.
We will be back to normal hours from 8am, 5 January.

We wish you and yours a safe and happy festive season.🎄

24/12/2025

From 1 January 2026, the Tenancy Tribunal is changing how it handles documents
Most documents you provide will now be shared with the other party to ensure fairness.

✔ You can remove personal details that aren’t relevant to the case.
✔ Medical information for adjournment requests will remain confidential unless you ask otherwise.

Find out what this means for you as a landlord or tenant: https://bit.ly/4b2QOWL

18/12/2025

Our office is now closed until 9.30am on the 5th of January 2026.

If you need assistance before we re-open, please call CAB on 0800 367 222, or visit our Petone Bureau at:
Community House
6 Britannia Street
Petone
Mon - Wed 10am - 1pm

Enjoy the holidays :)

Our holiday hours are starting next week!Here are our hours from Monday 8 December to Tuesday 20 January:Monday - Thursd...
05/12/2025

Our holiday hours are starting next week!

Here are our hours from Monday 8 December to Tuesday 20 January:
Monday - Thursday 9:30am - 3:30pm
Friday 9:30am - 12:30pm
Saturday 10:00am - 12:00pm

Note that we will be closed from 12:30pm Friday 19 December to 9:30am Monday 5 January so our volunteers can have a well deserved break.

Hours for Justice of the Peace will also be different over the holiday period as reflected in the below photo. Alternative Justice of Peace's can be found here: https://justiceofthepeace.org.nz/Page/Search

We hope you all have a great holiday period and a good start to 2026! 😊

30/11/2025

Landlords – are you following the correct process when ending a tenancy?

There are legal steps you must take to avoid disputes or penalties.

📌 From notice periods to documentation, make sure you're doing it right.
🔗Link in the comments.

30/11/2025

New rules for tenants having pets in their homes will take effect at the start of December.

30/11/2025

If you’re having problems paying the rent, don’t do nothing.

Here’s what you can do and where you can get help to get back on track.

What to do if your rent’s overdue: https://bit.ly/3bj0lH7

30/11/2025

Owner selling their rental property?
What’s the deal with inspections?
How much notice do they need to give you, and how much access to the property can they have?
See what happens when a property is sold and what your rights are: https://bit.ly/3dqRAOX

30/11/2025

📰 📢 Big news for landlords

In December, we’re launching Bond Hub — a new online self-service system to make managing bonds easier and more efficient.
Landlords will be able to register to view and manage their bonds online in Bond Hub.

At first this will be lodgements and top-ups (including pet bonds). We’ll introduce more features, like bond refunds, later.

Tenants will be able to complete their side of some bond transactions via an email link sent from Tenancy Services.

For now, keep using the current bond process outlined on our website.

✔️ Want to stay in the loop?
More details are coming soon — but you can check out what’s changing and sign up for updates: https://bit.ly/3WNlXp0

30/11/2025

Just because it’s in your tenancy agreement doesn’t mean it’s legal.

🚫 Some clauses are unenforceable - meaning they have no legal effect.

These could include:
- Charging more than 4 weeks’ bond
- Restricting visitors or parties
- Making tenants pay fixed water charges

If a clause tries to reduce your rights or add extra obligations, it might be unlawful.

👉 Check what’s not allowed: https://bit.ly/3GUVWj7

30/11/2025

From 1 December 2025, it will be easier for tenants to keep pets, with the following changes taking effect.

* Landlords will be able to charge a pet bond of up to two weeks’ rent (in addition to the general bond).
* Tenants will need written consent from their landlord to keep a pet, and landlords will only be able refuse on reasonable grounds.
* If tenants already have a pet and permission, or the tenancy agreement allows pets (or is silent on pets), they won’t need new consent or a pet bond.

Disability assist dogs are always allowed and don’t require a pet bond.

These changes aim to strike a fair balance – helping more Kiwis enjoy the companionship of pets, while protecting property owners.

Visit our website for more details: https://www.hud.govt.nz/our-work/residential-tenancies-amendment-act-2024

🐶😺🐰

Kia OraUpper Hutt CAB will be closed for Labour weekend, re-open on Tuesday 28th OctoberJP Service at Bureau will be una...
24/10/2025

Kia Ora

Upper Hutt CAB will be closed for Labour weekend, re-open on Tuesday 28th October

JP Service at Bureau will be unavailable, please visit Royal Federation of NZ Justices' Association's website https://justiceofthepeace.org.nz/Page/Search to find a JP in your area

You can still reach to us by call 0800 367 222, leave a message or email to us for any enquiry

Wish you and your whanau a safe and happy long weekend!🫅

Address

2 Sinclair Street
Upper Hutt
5018

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 12pm
Saturday 10am - 12pm

Telephone

+6445289040

Website

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