New Zealand Organisation for Quality

03/06/2026

Congratulations to Joe Hollander on being recognised in the King’s Birthday Honours List 2026 for services to the construction industry and the community.

An NZOQ Honorary Member, Lifetime Achievement Award recipient, and founding member, Joe has made a lasting contribution to quality in New Zealand. A well-deserved honour!

28/05/2026

We have 4️⃣ spaces left on our Christchurch Internal Auditor training date coming up on 9–10 June.

Build practical internal auditing skills that can help your organisation evaluate and improve its quality management system on this two-day workshop 👉 https://www.nzoq.org.nz/internal-auditor-training

27/05/2026

“Clear communication at the right points helps ensure work is carried out as intended and reduces rework,” writes Abraham Fenn in the latest issue of Q-zine, which includes upcoming quality training, international conferences, and practical quality links.

Prevent issues with clearer communication

25/05/2026

“Welcome to another issue of Quality Business, packed again with interesting articles,” write Dan Forsman and Dr. Martin Andrew in Issue 2 of for 2026, out now.

“A common theme has emerged from articles contributed to this issue: bringing basic common sense to the quality profession.”

We continue our tenth anniversary editions exploring customer focus, audit credibility, AI, leadership, improvement tools, and the future of the quality profession, with practical insights for quality professionals.

Inside this issue:

🎯 Rediscovering the customer and what the quality gurus still teach us by Maree Stuart
🔍 When certification audits lose their edge by Wilson Fernandez
🤖 The strategic value of AI in management systems and audits by Jeremy Fisher
🛠️ Practical tools for improvement: Poka Yoke by Dr. Jackie Graham
🍎 Steve Jobs and the quality profession by Craig Thornton
🚶 A Gemba walk case study on self-drilling screws by Ron Crosling
📋 Why credibility comes before QMS health by Jackie Stapleton
📜 What does an ISO 9001 certificate actually mean? by David Hoyle
🧠 Why Dr. Deming is relevant today: no true value by Dr. Jackie Graham
⚠️ From perception to survival: the real meaning of quality today by Harsh Dhiman
📊 Data, information, awareness, knowledge, action by Russell Veitch
💼 What will quality professionals be paid for in five years? by Ekaterina Potemkina
🏗️ The delivery trap: why delivery-driven organisations struggle to change by Richard Andrew

This issue also includes NZOQ and AOQ updates, reflections on the profession’s future, upcoming and , a ‘Getting to Know’ profile of Kathryn Koay by Louise Edgley, and recognition of the people who have shaped quality over the past decade.

Read QB now on the iQ member portal. Not a member? Join NZOQ for practical insights, professional recognition, and access to every issue of 👉 https://www.nzoq.org.nz/quality-business

27/04/2026

Quality objectives play an important role in guiding decisions. Improvement often begins with a simple acknowledgement that something could work better.

Quality objectives guide better decisions

08/04/2026

Quality Assurance in Construction is a one-day course for professionals working in construction who want to understand how quality works on real projects. 🏗️

More than 400 professionals across New Zealand have completed the programme.

The next public session will be held on 24 April in Cambridge. Find out more and reserve a place 👉
https://www.nzoq.org.nz/quality-assurance-in-construction

04/03/2026

In the latest issue of Q-zine: "Quality systems should help you operate effectively, not add unnecessary effort".

NZOQ membership, professional development, and practical training help you apply quality in ways that lead to useful, reliable outcomes.

Quality improves when people take ownership

03/03/2026

In Auckland? Join NZOQ’s two-day Internal Auditor training on 24–25 March. Build practical capability in ISO standards, audit planning, interviewing, and reporting, and take tools to your organisation that you can use straight away. Spaces available 👉 https://www.nzoq.org.nz/internal-auditor-training

25/02/2026

"This is a significant year for Quality Business—the 10th anniversary of its first issue, first published in February 2016," Dan Forsman and Dr. Martin Andrew introduce this issue of , out now.

This anniversary edition looks back to where the magazine began while exploring issues in auditing, leadership, risk and improvement, with practical ideas quality professionals can apply in their organisations today.

Inside this issue:

🎯 Objectives, alignment, and organisational performance by Jeff Ryall
🗂️ The hidden benefits of a quality management system by Jeremy Fisher
🧭 The leadership gap no one prepares quality professionals for by Jackie Stapleton
👣 Practical tools for improvement: Gemba walk by Dr. Jackie Graham
⚠️ Improving identification of risks with pre-mortem analysis by Jim Whiting
🤖 The AI advantage in quality audits by Tom Barham
🧠 The predictive mind: bridging the communication gap in quality by Russell Veitch
🔁 Why Dr. Deming is relevant today by Dr. Jackie Graham
🏢 Seeing an organisation from the inside by Diane Baguley
🤝 Communities of practice by Jaydeep Ghosh and Alexandra Bonilla
🏗️ Quality systems in the delivery of infrastructure projects by Ken Cameron
🗑️ It's time to delete ISO 9001's clause on quality objectives by Christopher Paris
🤿 Diving into quality by Dan Forsman

Also included is an NZOQ Board update, a 'Getting to Know' profile of Louise Edgley, and a book review of "Lead the Standard" by Jackie Stapleton, reviewed by Jasmina Ginovska.

Read QB now on the iQ member portal. Not a member? Join NZOQ to access this issue of QB and much more 👉 https://www.nzoq.org.nz/quality-business

22/02/2026

“It is worth reinforcing a simple truth: it almost always costs less to get quality right early than to fix problems later”, writes Dan Forsman. We support individuals and organisations to apply quality in practical ways.

Quality is a practical investment