Citizens Advice Bureau Napier

16/06/2026

Our Total Mobility Scheme is changing from 1 July 2026. These changes are being made across the country based on a decision by central government to keep the Total Mobility scheme financially sustainable.

What's changing?
• Total Mobility subsidy will reduce from 75 percent ➡️ 65 percent
• Maximum fare cap will reduce from $50 ➡️ $45 per trip.

“We recognise this reduction in subsidy will have a real impact on some of the people who depend on Total Mobility most, and we are working with providers to ensure people understand what is changing and can continue to access the scheme with confidence,” an HBRC spokesperson says.

What's not changing?
• Eligibility for the Total Mobility scheme
• How Total Mobility cards are used
• Approved transport operators
• Access to subsidised door-to-door transport services.

The Total Mobility Scheme provides travel services for Hawke’s Bay residents who are unable to use public transport due to a significant permanent impairment. We work with transport providers to support Total Mobility cardholders across the region.

For more information on the Total Mobility Scheme, visit: https://www.hbrc.govt.nz/services/transport/total-mobility/

15/06/2026

We drink a lot of coffee here at CAB. Today though, was a special freshly made cuppa for all our volunteers including our JP. Our two receptionists, Nirosha and Noor (accompanied by Kiri, our resident pooch) greeted our morning clients. Nirosha, from Sri Lanka, says " Volunteering at CAB Napier is a truly rewarding experience for me. It has given me the opportunity to meet & work with an amazing team who are passionate about helping others. I am really grateful for the friendships, knowledge & experience which I gain through this journey". Noor, from Iraq, says " Volunteering at CAB is a wonderful experience. I have had the opportunity to meet amazing people and learn from them. Thank you for making me feel welcome and valued".

14/06/2026

Have you been in touch with our Bureau and felt listened to and supported by our team? Help us to celebrate and show our appreciation. Tell us in the comments below.

12/06/2026

Happy National Volunteers Week especially to our team. We appreciate every one of you. 💐💐💐💐

08/06/2026

Congratulations to our three new team members who have all successfully completed their 6 months training to become accredited volunteer interviewers. Photos show Vice Chair Christine presenting Lynne and Noelene with their certificates at our recent monthly training session whilst Judith, Chair and Jenny, Manager presented John with his certificate. All three volunteers have already shown their worth in so many ways. We wish you all the very best and welcome you to our team. 💐💐💐❤️

06/06/2026

❄️🌡 If you are struggling to pay your power bill, you should contact your energy provider as soon as you can. Energy providers must follow consumer care obligations, which include working with you to keep your energy supply affordable. Your provider can work out a payment plan with you, so that your credit rating isn’t affected.

If you receive a benefit, are on a low income or have extra costs because you have a disability, you may be eligible for some financial assistance to help pay your power, gas and water bills.

You might also be able to save money on your power bills by switching to a different plan or provider or through things you can do at home to safely reduce your power consumption.

For more information, visit cab.org.nz/article/KB00000160

[Image description: A child sitting with a fan heater. Text reads “What can I do if I am having problems paying my power bill?”]

03/06/2026

Great news.
Our fabulous Justice of the Peace team have agreed to offer us extended hours on our busy days. They will now be available from 12.30pm until 3.00pm on Thursday and Friday afternoons here at CAB Napier. Bower House, 18 Bower Street.
Hours on Monday, Tuesday and Wednesday will continue to be 10.00am - 12.00pm.

Send a message to learn more

02/06/2026

Please sign the petition and help save Wellington CABs.

25/05/2026

This is an urgent appeal to support the Wellington CAB’s. Literally thousands of ordinary Wellington people will not be able to access vital support when they need it most if the Council funding is slashed to such low levels for the whole of Wellington. Please sign the petition below to keep our services in Wellington.

These cuts will hit hardest for: • people struggling with the rising cost of living; • workers facing redundancy or employment issues; • tenants dealing with housing insecurity; • migrants and former refugees; • disabled people, older people, and students; • whānau experiencing hardship...

21/05/2026