14/06/2026
An Act of Kindness Goes a Long Way
A simple act of kindness by the owners of a newly opened phone repair shop in Aucklandβs CBD made a world of difference for one grateful seafarer yesterday.
When the Long Beach Express arrived in Auckland behind schedule, it was nearly 6:00pm before the gangway was ready. As soon as Welfare Officer Judith came onboard, O/S Alphie approached her seeking help with an urgent problem. His mobile phone battery had become swollen, making the phone unusable and potentially unsafe. Although a replacement battery had been delivered to him by a friend joining the ship that evening, he had no access to the specialised tools needed to carry out the repair.
A quick search showed that most nearby repair shops had already closed for the day. The earliest opening times the following morning were around 10:00am, but the vessel was scheduled to depart at 11:30am, leaving very little time. To make matters worse, Alphie had already spent five days without proper contact with his family, as all of his contact details were stored on the disabled phone.
Just when it seemed there were no options left, a newly opened repair shop on the corner of Albert Street and Victoria Street West appeared on Google Maps, showing a closing time of 7:00pm. With nothing to lose, Judith called the shop and explained the situation. She asked whether they might be willing to stay open a little later to allow time for the seafarer to travel from the port.
Without hesitation, the owners agreed.
What followed felt like perfect timing. The port shuttle arrived within minutes of being called, security processing was smooth, and an Uber happened to be nearby. Before long, Judith and Alphie were making their way up Albert Street to the shop.
Thanks to the generosity of the team at Mobile Doctors, the battery was successfully replaced and Alphie was soon back at the Seafarers Centre, using the free Wi-Fi to call his family once again.
Mobile Doctors is a newly established father-and-son business. Despite staying open after hours to help, they charged only for the battery change service itself and simply asked that we leave a review for their new venture.
They also let us know that they would be happy to assist seafarers in the future should they find themselves facing similar phone issues.
A huge thank you to Mobile Doctors for their kindness and willingness to help. It is a wonderful reminder that small acts of generosity can make a big difference in the lives of seafarers far from home. β€οΈβπ±