Postal Forum

Postal Forum A self-regulatory body designated by the Malaysian Communications and Multimedia Commission (MCMC) We are now open for membership.

Register now via email to [email protected].

To the women who give endlessly, love unconditionally and nurtures families with strength and grace โ€” ๐‡๐š๐ฉ๐ฉ๐ฒ ๐Œ๐จ๐ญ๐ก๐ž๐ซ'๐ฌ ๐ƒ๐š๐ฒ...
09/05/2026

To the women who give endlessly, love unconditionally and nurtures families with strength and grace โ€” ๐‡๐š๐ฉ๐ฉ๐ฒ ๐Œ๐จ๐ญ๐ก๐ž๐ซ'๐ฌ ๐ƒ๐š๐ฒ๐Ÿ’

Their unwavering support, selflessness and dedication are the things that shape families, communities, and future generations.

In honour of all mothers, Postal Forum celebrates you โค๏ธ

Dah tahu ke belum? ๐Ÿค”๐Ÿ“ฆSebelum pilih syarikat kurier, ada beberapa perkara penting yang anda WAJIB tahu ๐Ÿ‘‡โœ”๏ธ Reputasi & pre...
06/05/2026

Dah tahu ke belum? ๐Ÿค”๐Ÿ“ฆ

Sebelum pilih syarikat kurier, ada beberapa perkara penting yang anda WAJIB tahu ๐Ÿ‘‡

โœ”๏ธ Reputasi & prestasi
โœ”๏ธ Khidmat pelanggan & tracking
โœ”๏ธ Terma penghantaran
โœ”๏ธ Kemudahan PUDO

Nampak simple, tapi sangat penting untuk pastikan pengalaman penghantaran anda lancar ๐Ÿ˜Œ

Yang paling penting, pastikan kurier pilihan anda berlesen di bawah MCMC untuk membolehkan Postal Forum memudahkan penyelesaian sekiranya timbul permasalahan berkaitan servis penghantaran. Semakan pelesenan boleh dilakukan di laman web MCMC.

๐Ÿ’ก Pilih dengan bijak, lindungi hak anda!

๐Ÿ‘‰ Ketahui lebih lanjut di postalforum.my

Postal Forum continued its series of Code of Practice for Postal Services (CPPS) briefing sessions with the latest sessi...
02/05/2026

Postal Forum continued its series of Code of Practice for Postal Services (CPPS) briefing sessions with the latest session held on 30 April 2026 with GD Express Sdn. Bhd. (GDEX).

The session brought together participants to exchange views, address real operational challenges, and deepen their understanding of the CPPS in practice. Beyond consumer protection, the discussions reaffirmed that the CPPS equally supports the safety and wellbeing of postal and courier employees the backbone of this industry.

A special appreciation to Mr. Teong Teck Lean, Managing Director / Group Chief Executive Officer of GD Express, for presenting a token of appreciation to Postal Forumโ€™s Head, Nurhafizah Hanifah, in recognition of the CPPS briefing session a meaningful gesture reflecting GDEXโ€™s commitment to embracing the CPPS and strengthening industry standards.

Postal Forum looks forward to collaborating with more industry players through future briefing and engagement sessions, ensuring employees at every level are equipped with a clear understanding of the CPPS and its role in promoting better industry practices and consumer confidence.

๐’๐ž๐ฅ๐š๐ฆ๐š๐ญ ๐‡๐š๐ซ๐ข ๐๐ž๐ค๐ž๐ซ๐ฃ๐š!Saban tahun, 1 Mei menjadi hari di mana dunia meraikan para pekerja merentas pelbagai industri, men...
01/05/2026

๐’๐ž๐ฅ๐š๐ฆ๐š๐ญ ๐‡๐š๐ซ๐ข ๐๐ž๐ค๐ž๐ซ๐ฃ๐š!

Saban tahun, 1 Mei menjadi hari di mana dunia meraikan para pekerja merentas pelbagai industri, menggerakkan dunia.

Postal Forum melakar sekalung penghargaan buat tenaga kerja industri pos dan kurier yang secara langsung mengekalkan keterhubungan rakyat dan menyumbang kepada perkembangan ekonomi - dari pelepasan bungkusan di hub penghantaran sehinggalah sampai ke tangan penerima.

Setiap penghantaran yang dipacu usaha dan tenaga pekerja, kami hargai. Selamat Hari Pekerja.

28/04/2026

โœจ๐–๐ž๐ฅ๐œ๐จ๐ฆ๐ž ๐€๐›๐จ๐š๐ซ๐, ๐Ž๐ฎ๐ซ ๐๐ž๐ฐ ๐Ž๐ซ๐๐ข๐ง๐š๐ซ๐ฒ ๐Œ๐ž๐ฆ๐›๐ž๐ซ! โœจ

Postal Forum is pleased to announce the addition of ๐Œ๐š๐ฅ๐š๐ฒ๐ฌ๐ข๐š ๐‘๐ž๐ญ๐š๐ข๐ฅ ๐‚๐ก๐š๐ข๐ง ๐€๐ฌ๐ฌ๐จ๐œ๐ข๐š๐ญ๐ข๐จ๐ง (๐Œ๐‘๐‚๐€) as our newest Ordinary Member! ๐ŸŽ‰

As the world shifts to a shopping culture that is heavily conducted online, Postal Forum sees the opportunity for collaboration with MRCA to support and uplift local retailers - that are also consumers of the delivery services - as they make up a part of the wider postal and courier ecosystem.

Dissemination of information regarding proper practices in sending parcels, consumer protection mechanisms and implementation of proactive measures are critical in empowering retailers as consumers, ensuring a sense of safety and security within usage of services, whilst enhancing the reliability and accountability of the industry. MRCA's membership enrolment poses a projection of positive co-existence between retailers and the postal and courier industry.

A seamless delivery experience is starts with a symbiotic relationship between the industry players, stakeholders and the consumers; Postal Forum bridging the needs of each party.

28/04/2026

โœจ๐–๐ž๐ฅ๐œ๐จ๐ฆ๐ž ๐€๐›๐จ๐š๐ซ๐, ๐Ž๐ฎ๐ซ ๐๐ž๐ฐ ๐Ž๐ซ๐๐ข๐ง๐š๐ซ๐ฒ ๐Œ๐ž๐ฆ๐›๐ž๐ซ! โœจ

Postal Forum is pleased to announce the addition of ๐‚๐จ๐ฅ๐ฅ๐ž๐œ๐ญ๐‚๐จ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐’๐๐ง. ๐๐ก๐. as our newest Ordinary Member! ๐ŸŽ‰

As the postal and courier industry continue to evolve, the inclusion of Pick-Up and Drop-Off (PUDO) operators serve as an innovative extension to the delivery services - not only to ease consumers in receiving their parcels, but also to support the industry in effectuating last-mile delivery. CollectCo's membership enrolment reflects our shared commitment to advancing the postal and courier industry through strategic collaboration and industry-specific expertise.

We look forward to an impactful partnership towards fostering a more comprehensive and consumer-focused postal and courier ecosystem!

24/04/2026

Masih tunggu parcel tak sampai-sampai? ๐Ÿ“ฆ๐Ÿ‘€
Asyik โ€œIN TRANSITโ€ tak sudah-sudah? ๐Ÿ˜ฉ

Satu hariโ€ฆ Duaโ€ฆ TUJUH dah niโ‰๏ธ ๐Ÿซ 

Tapi jangan tunggu saja! Ini apa yang anda boleh buat:

๐Ÿ“ฉ Hubungi kurier anda
Buat enkuiri tentang keberadaan parcel anda. Mana tahu mereka tersalah hantar di alamat lain, parcel anda dicuri atau tercicir semasa di hub... Barulah tahu tindakan apa perlu diambil.

๐Ÿ“ธ Simpan bukti
Tangkap layar laman jejakan parcel, nombor tracking dan tarikh-tarikh penting perlu didokumentasi untuk menyokong kes anda.

๐Ÿ“ Failkan aduan
Buat aduan kepada kurier dulu dan minta update untu mengikut perkembangan siasatan kurier.

Tak perlu berteka-teki, tak ada lagi ternanti-nanti! ๐Ÿ™…โ€โ™‚๏ธ
๐Ÿ‘‰ Simpan post ni supaya anda tak mencari bila perlu!
๐ŸŒ postalforum.my
# MCMC

23/04/2026

๐๐Ž๐’๐“๐€๐‹ ๐…๐Ž๐‘๐”๐Œ ๐€๐ƒ๐•๐€๐๐‚๐„๐’ ๐ˆ๐๐ƒ๐”๐’๐“๐‘๐˜ ๐’๐“๐€๐๐ƒ๐€๐‘๐ƒ๐’ ๐€๐๐ƒ ๐€๐‚๐‚๐Ž๐”๐๐“๐€๐๐ˆ๐‹๐ˆ๐“๐˜ ๐“๐‡๐‘๐Ž๐”๐†๐‡ ๐’๐€๐…๐„๐“๐˜ ๐€๐๐ƒ ๐’๐„๐‚๐”๐‘๐ˆ๐“๐˜ ๐ƒ๐ˆ๐€๐‹๐Ž๐†๐”๐„ ๐…๐Ž๐‘ ๐๐Ž๐’๐“๐€๐‹ ๐ˆ๐๐ƒ๐”๐’๐“๐‘๐˜

On 21 April 2026, Postal Forum convened the Safety and Security Dialogue for Postal Industry โ€” bringing together regulators, Ministries, Government agencies and industry players to address pressing safety and security challenges facing the sector.

With e-commerce driving parcel volumes beyond 1.5 billion annually, the industry faces growing risks โ€” from misuse of courier channels for illicit activities, to dangerous goods handling and rider safety concerns. This dialogue was our direct response to those challenges.

Around 30 representatives from postal service providers participated, including Pos Malaysia, Best Global Logistic, City-Link Express, FedEx, FMX, GD Express, J&T Express, Ninja Logistics, Skynet Worldwide, SPX Xpress, Teleport Commerce, Yamato Transport and more.

Regulators and enforcement bodies - MCMC, MOH, PDRM, JKDM, PERHILITAN, APAD, DOSH and PERKESO shared their regulatory expectations, enforcement priorities and roles, enabling open and meaningful dialogue with industry players.

As we said today: "Our role is to bridge regulation and practice โ€” building an industry where operators understand their obligations and uphold them voluntarily, for the benefit of consumers and the nation."

Postal Forum will continue to drive industry engagement through strategic collaborations, capacity building and ongoing dialogue โ€” strengthening self-regulation across Malaysia's postal and courier ecosystem.

๐๐ž๐ฐ๐ฌ ๐‚๐จ๐ฏ๐ž๐ซ๐š๐ ๐ž:

1. https://suaramerdeka.com.my/postal-forum-perkasa-standard-skauntabiliti-industri-melalui-dialog-keselamatan-dan-sekuriti-industri-pos/

2. https://www.utusan.com.my/nasional/2026/04/postal-forum-perkasa-standard-skauntabiliti-industri-melalui-dialog-keselamat

๐๐Ž๐’๐“๐€๐‹ ๐…๐Ž๐‘๐”๐Œ ๐€๐ƒ๐•๐€๐๐‚๐„๐’ ๐ˆ๐๐ƒ๐”๐’๐“๐‘๐˜ ๐’๐“๐€๐๐ƒ๐€๐‘๐ƒ๐’ ๐€๐๐ƒ ๐€๐‚๐‚๐Ž๐”๐๐“๐€๐๐ˆ๐‹๐ˆ๐“๐˜ ๐“๐‡๐‘๐Ž๐”๐†๐‡ ๐’๐€๐…๐„๐“๐˜ ๐€๐๐ƒ ๐’๐„๐‚๐”๐‘๐ˆ๐“๐˜ ๐ƒ๐ˆ๐€๐‹๐Ž๐†๐”๐„ ๐…๐Ž๐‘ ๐๐Ž๐’๐“๐€๐‹ ๐ˆ๐๐ƒ๐”๐’๐“๐‘๐˜On 2...
23/04/2026

๐๐Ž๐’๐“๐€๐‹ ๐…๐Ž๐‘๐”๐Œ ๐€๐ƒ๐•๐€๐๐‚๐„๐’ ๐ˆ๐๐ƒ๐”๐’๐“๐‘๐˜ ๐’๐“๐€๐๐ƒ๐€๐‘๐ƒ๐’ ๐€๐๐ƒ ๐€๐‚๐‚๐Ž๐”๐๐“๐€๐๐ˆ๐‹๐ˆ๐“๐˜ ๐“๐‡๐‘๐Ž๐”๐†๐‡ ๐’๐€๐…๐„๐“๐˜ ๐€๐๐ƒ ๐’๐„๐‚๐”๐‘๐ˆ๐“๐˜ ๐ƒ๐ˆ๐€๐‹๐Ž๐†๐”๐„ ๐…๐Ž๐‘ ๐๐Ž๐’๐“๐€๐‹ ๐ˆ๐๐ƒ๐”๐’๐“๐‘๐˜

On 21 April 2026, Postal Forum convened the Safety and Security Dialogue for Postal Industry โ€” bringing together regulators, Ministries, Government agencies and industry players to address pressing safety and security challenges facing the sector.

With e-commerce driving parcel volumes beyond 1.5 billion annually, the industry faces growing risks โ€” from misuse of courier channels for illicit activities, to dangerous goods handling and rider safety concerns. This dialogue was our direct response to those challenges.

Around 30 representatives from postal service providers participated, including Pos Malaysia, Best Global Logistic, City-Link Express, FedEx, FMX, GD Express, J&T Express, Ninja Logistics, Skynet Worldwide, SPX Xpress, Teleport Commerce, Yamato Transport and more.

Regulators and enforcement bodies - MCMC, MOH, PDRM, JKDM, PERHILITAN, APAD, DOSH and PERKESO shared their regulatory expectations, enforcement priorities and roles, enabling open and meaningful dialogue with industry players.

As we said today: "Our role is to bridge regulation and practice โ€” building an industry where operators understand their obligations and uphold them voluntarily, for the benefit of consumers and the nation."

Postal Forum will continue to drive industry engagement through strategic collaborations, capacity building and ongoing dialogue โ€” strengthening self-regulation across Malaysia's postal and courier ecosystem.

๐๐ž๐ฐ๐ฌ ๐‚๐จ๐ฏ๐ž๐ซ๐š๐ ๐ž:

1. https://suaramerdeka.com.my/postal-forum-perkasa-standard-skauntabiliti-industri-melalui-dialog-keselamatan-dan-sekuriti-industri-pos/

2. https://www.utusan.com.my/nasional/2026/04/postal-forum-perkasa-standard-skauntabiliti-industri-melalui-dialog-keselamatan-dan-sekuriti-industri-pos/

3. https://www.bernama.com/en/region/news.php?id=2547734

4. https://www.bernama.com/en/press/news.php?id=2547889

๐Ÿ“ฃ Press Release | Postal Forum convened the Safety and Security Dialogue for Postal Industry on 21 April 2026 โ€” bringing...
22/04/2026

๐Ÿ“ฃ Press Release | Postal Forum convened the Safety and Security Dialogue for Postal Industry on 21 April 2026 โ€” bringing together regulators, enforcement agencies and postal service providers under one roof.

As we said today:
โ€œOur role is to bridge regulation and practice โ€” building an industry where operators understand their obligations and uphold them voluntarily, for the benefit of consumers and the nation.โ€

Because a safe industry is a trusted industry. And a trusted industry is one that will continue to grow.

๐Ÿ“„ Read the full press release.

๐Ÿ“ฃ Siaran Media | Postal Forum menganjurkan Dialog Keselamatan dan Sekuriti Industri Pos pada 21 April 2026 โ€” menghimpunkan badan kawal selia, agensi penguatkuasa dan penyedia perkhidmatan pos dalam satu platform bersepadu.

Seperti yang kami nyatakan hari ini:
โ€œPeranan Postal Forum adalah untuk merapatkan jurang antara peraturan dan pelaksanaan โ€” mendidik pemain industri agar bukan sahaja memahami tanggungjawab mereka, tetapi mampu melaksanakannya secara sukarela demi kepentingan pengguna serta negara.โ€

Kerana industri yang selamat adalah industri yang dipercayai. Dan industri yang dipercayai adalah industri yang akan terus berkembang.

๐Ÿ“„ Baca siaran media penuh.

๐‡๐š๐ฉ๐ฉ๐ฒ ๐„๐š๐ซ๐ญ๐ก ๐ƒ๐š๐ฒ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” ๐ŸŒ"๐˜–๐˜ถ๐˜ณ ๐˜—๐˜ฐ๐˜ธ๐˜ฆ๐˜ณ, ๐˜–๐˜ถ๐˜ณ ๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ฆ๐˜ต" is a tagline that reminds us every action counts. As we move parcels and c...
22/04/2026

๐‡๐š๐ฉ๐ฉ๐ฒ ๐„๐š๐ซ๐ญ๐ก ๐ƒ๐š๐ฒ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” ๐ŸŒ

"๐˜–๐˜ถ๐˜ณ ๐˜—๐˜ฐ๐˜ธ๐˜ฆ๐˜ณ, ๐˜–๐˜ถ๐˜ณ ๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ฆ๐˜ต" is a tagline that reminds us every action counts. As we move parcels and connect communities, we also carry the responsibility to protect the environment we share.

Postal Forum encourages sustainable practices across the postal and courier industry by reducing carbon footprints, optimising delivery routes, eco-friendly packaging, and embracing greener solutions for a better tomorrow.

Together, let us power change and preserve our planet for future generations. โ™ป๏ธ

#2026

Address

Level 3A, MCMC Tower 2, Jalan Impact, Cyber 6
Cyberjaya
63000

Opening Hours

Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:30
Thursday 08:30 - 15:30
Friday 08:30 - 17:30

Telephone

+60104022905

Alerts

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