Postal Forum

09/10/2026

✨ 𝐖𝐨𝐫𝐥𝐝 𝐏𝐨𝐬𝐭 𝐃𝐚𝐲 𝟐𝟎𝟐𝟔 ✨

From a letter carefully written by hand to a parcel order at our fingertips, time has etched its presence in the way we send and receive postal articles. It is evident that despite vast changes in the postal and courier services, it remains relevant. At the heart of every postal service is the same purpose: to deliver something from one place to another and make connections possible.

📮 On 𝟗 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 yearly, 𝐖𝐨𝐫𝐥𝐝 𝐏𝐨𝐬𝐭 𝐃𝐚𝐲 celebrates the longevity of services and the continuing evolution of the postal network around the world; now shaped by new technologies, changing consumer needs and growing expectations for reliable services. This year’s theme, “𝐎𝐧𝐞 𝐏𝐨𝐬𝐭𝐚𝐥 𝐍𝐞𝐭𝐰𝐨𝐫𝐤, 𝐈𝐧𝐟𝐢𝐧𝐢𝐭𝐞 𝐏𝐨𝐬𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬”, reflects the many opportunities that emerge when a connected postal network embraces collaboration and innovation in serving communities locally and globally.

At Postal Forum, we recognize that the future of the postal and courier landscape is moulded not only by how services are delivered, but by how well the needs and interests of consumers are understood. As the industry continues to evolve, we look forward to playing our part in fostering dialogue, sharing knowledge, fostering excellence in services as well as strengthening consumer awareness, thus, creating a future-ready postal and courier services with a harmonious, self-regulating ecosystem.

✨ Here’s to the delivery network that is enduring, adaptive and keeps moving for a better connected world.

01/10/2026

Alamak, duit lesap sebab klik link parcel je?! 😱💸

Modus operandi 'Parcel Scam' makin licik! Scammer kini menghantar mesej kononnya parcel anda ditahan dan meminta bayaran tambahan melalui pautan (link) palsu. Ingat, syarikat kurier yang sah tidak akan meminta maklumat bank peribadi atau bayaran melalui pautan SMS yang meragukan! 🛑

Jika anda sudah tertekan pautan tersebut, JANGAN PANIK. Terus lakukan 3 langkah kecemasan ini:

1️⃣ HUBUNGI BANK DI TALIAN RASMI ATAU NSRC (997) SEGERA 📞
Jangan tunggu esok! Terus telefon Pusat Respons Scam Kebangsaan (NSRC) di talian 997 atau pihak bank dalam masa 24 jam untuk sekat transaksi.

2️⃣ KUNCI AKAUN & TUKAR KATA LALUAN 🔒
Sekat kad anda, "lock" akses perbankan dalam talian, dan tukar password dengan pantas.

3️⃣ SIMPAN BUKTI & LAPOR POLIS 📸🚓
Tangkap layar (screenshot) mesej scam, link palsu, transaksi bank, dan nombor telefon scammer sebagai bukti untuk laporan polis.

💡 Tips Keselamatan Abang Kurier: ✅ Semak status tracking HANYA di aplikasi atau laman web rasmi kurier. ❌ JANGAN klik pautan (link) dari nombor yang tidak dikenali. 🔐 JANGAN sesekali kongsi kod TAC atau OTP anda kepada sesiapa.

Jadilah pengguna yang bijak dan sentiasa berwaspada dengan ancaman scammer. Untuk maklumat lanjut dan tips mengenai perkhidmatan pos dan kurier di Malaysia, ikuti media sosial Postal Forum atau layari portal rasmi kami di 🌐 postalforum.my!

Jangan panik. Jangan tunggu. Bertindak pantas. ⚡

30/09/2026

𝐏𝐎𝐒𝐓𝐀𝐋 𝐅𝐎𝐑𝐔𝐌 𝐱 𝐂𝐎𝐋𝐋𝐄𝐂𝐓𝐂𝐎: 𝐒𝐓𝐑𝐄𝐍𝐆𝐓𝐇𝐄𝐍𝐈𝐍𝐆 𝐂𝐏𝐏𝐒 𝐓𝐇𝐑𝐎𝐔𝐆𝐇 𝐒𝐓𝐑𝐀𝐓𝐄𝐆𝐈𝐂 𝐏𝐀𝐑𝐓𝐍𝐄𝐑𝐒𝐇𝐈𝐏

As the postal and courier ecosystem grows more diverse, partnership with key players such as e-commerce platforms and last-mile touchpoints has become vital in ensuring sustainability of the ecosystem.

On 29 September 2026, Postal Forum took another step forward by partnering with CollectCo, a pick-up and drop-off (PUDO) partner, for the implementation of the Code of Practice for Postal Services (CPPS) and enhancement of consumer awareness on their rights and duties.

Together with CollectCo Academy, we explored practical ways to equip its agents with the same, relevant information. Alas, performance of any alternative delivery mechanisms also play an important role in shaping a positive outlook on the industry.

This collaboration reflects Postal Forum's broader partnership model - widening reach beyond direct engagement and extending CPPS implementation deeper into the last mile for an improved consumer experience.

28/09/2026

25/09/2026

𝐏𝐎𝐒𝐓𝐀𝐋 𝐈𝐍𝐃𝐔𝐒𝐓𝐑𝐘 𝐀𝐍𝐓𝐈-𝐒𝐂𝐀𝐌 𝐈𝐍𝐓𝐄𝐋𝐋𝐈𝐆𝐄𝐍𝐂𝐄 𝐖𝐎𝐑𝐊𝐈𝐍𝐆 𝐆𝐑𝐎𝐔𝐏 (𝐏𝐈𝐀𝐒𝐈) 𝐈𝐍𝐀𝐔𝐆𝐔𝐑𝐀𝐋 𝐌𝐄𝐄𝐓𝐈𝐍𝐆

On 24 September 2026, Postal Forum hosted the inaugural meeting of the Postal Industry Anti-Scam Intelligence Working Group (PIASI), bringing together 50 participants from postal and courier licensees, e-commerce platforms, industry and consumer representatives, alongside KPDN, MCMC, PDRM and Bank Negara Malaysia.

The meeting marked an important step towards strengthening industry-wide coordination in addressing scams involving postal and courier services.

During the session, Nurhafizah Hanifah, Chief Executive Officer of Postal Forum, highlighted PIASI’s role as a dedicated platform for intelligence sharing, early warning, coordinated action and preventive measures against emerging scam threats.

Discussions covered scam modus operandi, reporting and escalation mechanisms, information sharing, emerging tactics, techniques and procedures (TTPs), and opportunities to strengthen preventive controls across the ecosystem.

Moving forward, PIASI will facilitate the sharing of emerging scam intelligence and best practices, while working towards developing codes and best practices for industry and consumers in areas such as data and information leakages, integrity of workers and delivery riders, and complaint handling.

Through PIASI, Postal Forum will continue working with industry members, e-commerce platforms, regulators, enforcement agencies and other stakeholders to strengthen collective action against scams and safeguard trust in postal and courier services.

23/09/2026

19/09/2026

📦💵 COD sampai, tapi anda tak pernah order? Jangan terus bayar!

Scam COD boleh berlaku apabila bungkusan dihantar dengan harapan penerima membayar tanpa membuat semakan terlebih dahulu.

Sebelum keluarkan duit:
✅ Tanya ahli keluarga sama ada mereka ada membuat pesanan
✅ Semak order dengan seller atau melalui platform e-commerce rasmi
✅ Semak pergerakan parcel melalui sistem jejakan rasmi syarikat kurier
✅ Jangan bayar jika anda tidak dapat mengenalpasti pesanan tersebut

⚠️ Rasa ragu? Semak dulu. Jangan bayar kerana tertekan atau takut menyusahkan kurier.

Jangan bayar COD tanpa semakan. Jadilah pengguna bijak.

🌐 postalforum.my

19/09/2026

𝐏𝐎𝐒𝐓𝐀𝐋 𝐅𝐎𝐑𝐔𝐌 𝐗 𝐓𝐈𝐊𝐓𝐎𝐊 𝐒𝐇𝐎𝐏

Pada 18 September 2026 (Jumaat), Postal Forum dengan kerjasama TikTok Shop telah menganjurkan dua sesi TikTok Live secara langsung dari TikTok HQ, Sunway Velocity Two. Kedua-dua sesi tersebut disiarkan menerusi akaun bagi meningkatkan kefahaman peniaga dalam talian mengenai penggunaan perkhidmatan pos dan kurier.

𝐒𝐞𝐬𝐢 𝟏: 𝐊𝐨𝐝 𝐀𝐦𝐚𝐥𝐚𝐧 𝐏𝐞𝐫𝐤𝐡𝐢𝐝𝐦𝐚𝐭𝐚𝐧 𝐏𝐨𝐬 (𝐂𝐏𝐏𝐒)
Peniaga TikTok Shop diperkenalkan kepada 11 komponen utama CPPS yang merangkumi hak dan tanggungjawab mereka sebagai pengguna perkhidmatan pos dan kurier. Sesi ini turut menerangkan perkara yang perlu diketahui ketika menggunakan perkhidmatan kurier, termasuk standard perkhidmatan yang boleh dijangkakan serta tanggungjawab pengguna sepanjang proses penghantaran.

𝐒𝐞𝐬𝐢 𝟐: 𝐏𝐚𝐧𝐝𝐮𝐚𝐧 𝐊𝐞𝐩𝐚𝐝𝐚 𝐏𝐞𝐧𝐢𝐚𝐠𝐚 𝐎𝐧𝐥𝐢𝐧𝐞 𝐌𝐞𝐧𝐠𝐞𝐧𝐚𝐢 𝐀𝐝𝐮𝐚𝐧 𝐝𝐚𝐧 𝐓𝐮𝐧𝐭𝐮𝐭𝐚𝐧
Sesi kedua memberi panduan praktikal mengenai amalan pembungkusan yang betul dan selamat, cara mengemukakan aduan dan tuntutan, serta proses pengendalian aduan. Pengetahuan ini dapat membantu peniaga mengurangkan risiko kerosakan dan pertikaian, serta mengambil tindakan sewajarnya apabila berdepan isu penghantaran.

Sebagai salah satu segmen penting pengguna perkhidmatan kurier, peniaga dalam talian memainkan peranan signifikan dalam membentuk pengalaman penghantaran, bermula daripada penyediaan bungkusan sehingga ia selamat diterima oleh pelanggan.

Melalui kolaborasi bersama rakan strategik seperti TikTok Shop, Postal Forum terus memperluas kefahaman mengenai CPPS serta hak dan tanggungjawab pengguna perkhidmatan pos dan kurier, termasuk dalam kalangan komuniti peniaga dalam talian.

18/09/2026

Nervously refreshing your tracking page for that new phone or laptop? 📱👀 Before you ship, ask yourself: Is your high-value item truly protected?

Many don't realize couriers have a Liability Limit. If an RM3,500 device gets lost or damaged, standard compensation will only cover a small fraction of its worth! 📉

Protect your hard-earned money with Extended Protection (Postal Insurance). Here’s how to stay safe:

🛡️ Opt for Insurance: Always declare the actual value and add insurance for expensive items.

📦 Pack Responsibly: Secure wrapping is a must! Poor packaging can void your insurance claim.

🔍 Check T&Cs: Courier claim windows and rules vary, so read them before shipping.

🚫 No Prohibited Goods: Restricted or prohibited items will not be compensated.

Smart shipping is a shared responsibility. SWIPE LEFT to read the full guide! 👉 Got an unresolved delivery issue? Reach out to the Postal Forum for guidance. 🤝✨

16/09/2026

🇲🇾 𝐒𝐄𝐋𝐀𝐌𝐀𝐓 𝐇𝐀𝐑𝐈 𝐌𝐀𝐋𝐀𝐘𝐒𝐈𝐀 𝐊𝐄-𝟔𝟑! 🇲🇾

Warna kulit mungkin berbeza, tetapi warna jiwa tetap warna Jalur Gemilang 🇲🇾✨

Selamat Hari Malaysia buat semua rakan dari segenap pelosok tanah air! Marilah terus fokus membina jambatan perpaduan dan berkongsi kesejahteraan bumi bertuah ini secara harmoni. 🤝🏻