Fanhome Customer Support Page

04/12/2025

USA Star Trek Fans – Update!

The Enterprise NCC-1701-D is now on sale as the bug is now fixed

Mark your calendars: the Enterprise NCC-1701-C will go on sale on 13th December.

Important: If you received the C instead of the D and do not wish to keep it, you must contact Customer Service before 10th December, as return labels will be created in one batch on the 11th. (the seal must be intact)

We’re sorry for the delay and want to thank you all for your continued support – we really appreciate it!

We’re sorry for the delay and want to thank you all for your continued support – we really appreciate it!

Live long and prosper,
BAC

03/12/2025

Big News! We’re Upgrading to a Fanhome Group in December

Thanks to all your engagement, questions, and conversations, our Fanhome community has grown massively. To support that growth, in December we’ll be switching from this Page to a dedicated Fanhome Group.

A group will allow us to:
• Interact with you more directly
• Share news & updates more consistently
• Create a safe, supportive space for all fans
• Make it easier for everyone to help each other

Once the change takes place, anyone who currently follows or likes this page may need to join the new group to continue receiving updates and support. We truly hope you’ll continue your journey with us in this new community space.

More details will follow soon — we’re excited for this next chapter and can’t wait to welcome you into the group!

BAC

03/12/2025

🎄 Fanhome – Holiday Season Delivery Update UK only 🎄

Hi everyone!

As we head into the busy holiday season, we wanted to share a quick update about deliveries.

This year we’ve worked closely with our local courier to arrange more collections than last year, helping keep parcels moving as smoothly as possible. That said, with the seasonal rush, a few minor delays may still happen.

📦 Tracking Your Parcel

You can keep an eye on your orders anytime by:

• Checking your Fanhome online account and using the tracking link for each shipment

• Or installing the Yodel App, which gives you:
Real-time tracking
Delivery notifications
Safe place & neighbour delivery options
The ability to divert parcels if needed

We really appreciate your patience and understanding during this busy period.

From all of us at Fanhome, we wish you a wonderful holiday season and thank you for being part of our community!

Season greetings
BAC

03/12/2025

USA Fanhome stock updates SECOND UPDATE

Hi everyone!
Yesterday I received a further info on some new dates of items not included in the last update.

Here's the latest on incoming stock arrivals. These are estimated port landing dates — once items dock, they still need to clear customs, be transferred to our warehouse, unloaded, checked, and booked in. Please allow a couple of weeks beyond these dates before dispatching begins.

Upcoming ETAs:
Ford GT40 - stages 96/97 - due 27th Dec
KITT - stages 57/77 - due 27th Dec
Falcon - stage 43 - due 24th Dec
Ferrari 330 - stages 13/17 - due 20th Dec

This update replaces any previously shared dates. If a collection isn’t listed, it simply means we don’t yet have a confirmed docking date — it does not mean the stock isn’t en-route.

Dates may shift slightly due to transport schedules — we’ll keep you posted with any changes right here.

Thanks for your continued patience and support!
BAC

02/12/2025

❄️ A Message from the Frozen North…

Greetings, Champions of the Lich King,
We bring an update regarding Issues 14 and 15 of your legendary build.

During our latest review, we uncovered a small inconsistency in the printed instructions: the visuals for parts 14A and 15A were unintentionally swapped. In other words, the image for part 15A appears in Assembly 14, and part 14A appears in Assembly 15.

Fear not — your path remains true.
Both assemblies are symmetrical, with Issue 15 simply mirroring Issue 14. The build steps themselves are entirely correct, and you can continue constructing your mighty Lich King as normal — just note that the visuals are reversed.

Thank you for your patience, your craftsmanship, and your loyalty to the Lich King. Should you need any support on your journey, we stand ready to assist.

For the Frozen Throne!
BAC

02/12/2025

Deutschland Fanhome Lagerbestand-Update:

Hallo zusammen! Hier sind die neuesten Informationen zu den erwarteten Lagerbeständen. Die unten angegebenen Daten sind voraussichtliche Ankunftstermine im Hafen – nach der Ankunft müssen die Artikel noch den Zoll passieren, ins Lager transportiert, entladen, überprüft und ins Inventar gebucht werden. Bitte beachten Sie, dass der Versand erst einige Wochen nach diesen Terminen beginnt.

Voraussichtliche ETAs:

R2-D2 – Stage 48 → 15. Dezember

Dieses Update ersetzt alle zuvor genannten Termine. Wenn eine Sammlung nicht aufgeführt ist, bedeutet dies lediglich, dass wir derzeit kein bestätigtes Ankunftsdatum haben – nicht, dass der Artikel nicht unterwegs ist.

Erinnerung: Ab nächsten Monat werden alle Sammlungen unter Fanhome gelistet, einschließlich der aktuellen DeAgostini-Titel.

Die Transportpläne können sich ändern – wir halten Sie hier auf dem Laufenden, falls es zu Verzögerungen kommt.

02/12/2025

UK Fanhome Stock update

Hi everyone!

Here's the latest on incoming stock arrivals.
These are estimated port landing dates — once items dock, they still need to clear customs, be transferred to our warehouse, unloaded, checked, and booked in.

Please allow a couple of weeks beyond these dates for dispatching to begin.

Upcoming ETAs:
Robocop – Stages 60 & 64 & 66 → March’26
R2-D2 – Stage 48 → 15th December

This update replaces any previously shared dates. If a collection/stage isn’t listed, it simply means we don’t yet have a confirmed docking date and does not mean the stock is not on route.

Reminder: All collections will transition under Fanhome from next month, including current DeAgostini titles.

Dates may shift slightly due to transport schedules — we’ll keep you posted with any changes right here.

Thanks for your patience and support!

02/12/2025

USA Fanhome stock updates

Hi everyone!

Here's the latest on incoming stock arrivals. These are estimated port landing dates — once items dock, they still need to clear customs, be transferred to our warehouse, unloaded, checked, and booked in. Please allow a couple of weeks beyond these dates before dispatching begins.

Upcoming ETAs:
• BTTF – Stage 118 → 11th December
• Skyline – Stages 88 & 90 → 9th December
• Ford GT40 – Stages 85, 86, 89 & 108 → 17th December
• Ecto-1 – Stages 29, 121 → 17th December
• Ecto-1 – Stages 59 → 26th December
• Lotus 97T – Stage 75 → 17th December
• Moomin House – Stage 93 → 31st December
• Eleanor – Stages 57, 86 & 98 → 17th December
• Robocop – Stage 64 & 71 → Feb’26
• Falcon – Stages 12 & 24 → 17th December
• Bulli – Stages 98, 100 & 102 → 26th December

This update replaces any previously shared dates. If a collection isn’t listed, it simply means we don’t yet have a confirmed docking date — it does not mean the stock isn’t en route.

Reminder: All collections will transition under Fanhome from next month, including current DeAgostini titles.

Dates may shift slightly due to transport schedules — we’ll keep you posted with any changes right here.

Thanks for your continued patience and support!

BAC

01/12/2025

Skyline replacement kit (for those affect by the misalignment)
Apologies for some reason the picture did not save have updated it now!

Hi All,

I now able to share with you a quick update of what is going to be included in the kit, please see pic below.

This kit will come with step by step instructions on how to carry out a safe replacement.

I do not have an ETA to share at the moment when these kits will become available as soon as I do will post a new update:

All the best
BAC

01/12/2025

Attention Starship Fans!

The U.S.S. Harlan NCC-52277 is now available for single purchase!

Grab your model and add this iconic starship to your collection today — available on Fanhome UK and Fanhome USA.

Don’t miss out on completing your fleet!

USA - https://www.fanhome.com/us/movie-series/star-trek-starships

UK - https://www.fanhome.com/uk/movie-series/star-trek-starships

LLAP - BAC

Some of the classic starships and vehicles from the Star Trek universe are now available for purchase again as die-cast collectibles on Fanhome. Each month, 2 collectible die-cast starships will be re-released for sale in limited quantities. The rereleased models are not part of the regular Star Tr...

01/12/2025

Lich King Assembly Update – Issues 14 & 15

Hi everyone,

Thanks so much to those who reported with the Lich King assembly instructions did not seem correct for these issues.

After a full review, here’s what we found:

➡️ Assemblies 14 and 15 are symmetrical and are built the same way, with 15 simply mirroring 14.
➡️ In the magazine visuals, parts 14A and 15A were accidentally swapped. This means the images show the opposite part in each step.
➡️ The good news: the build is still correct — the steps work perfectly as long as you follow them as a mirrored assembly, since the visuals are simply reversed.

We understand this may have caused confusion, and we’re truly sorry for any inconvenience. Thank you again for your understanding and for bringing it to our attention, we will update the PDFs online for the USA customers ASAP.

All the best
BAC