03/08/2026
CXO Fireside Session: The session opened with a discussion on how GCCs are evolving from ex*****on-focused delivery centers to strategic innovation hubs, with AI embedded into products, platforms, and enterprise decision-making. The conversation explored how trust, governance, and business ownership will shape the next generation of AI-native GCCs.
Moderator:
Flt Lt Bipin Chandra Dutt Pendyala, General Manager, India, Appen AI
Speakers:
Sheenam Ohrie, Managing Director, Broadridge India
Ranga Pothula, MD India Sub-continent & SVP Global Delivery Services, Infor
Key Takeaways:
• GCCs are evolving from ex*****on-focused delivery centers to owning core products, platforms, and business-critical capabilities.
• AI creates the greatest value when it is embedded into products and business workflows rather than treated as a standalone capability.
• Trust, explainability, transparency, and strong data foundations are essential for responsible AI adoption at scale.
• Agentic AI requires the right balance of autonomy, governance, and human oversight based on business risk and regulatory needs.
• As AI takes over routine tasks, engineers must move up the value chain by focusing on architecture, judgment, and business problem-solving.
• Future GCC leaders must build enterprise trust by delivering measurable business outcomes, taking end-to-end ownership, and driving customer impact.
• The next phase of GCC leadership is about moving from delivering outputs to owning business outcomes and enterprise value.