10/03/2025
CII Institute of Logistics organized 19th Edition “Automotive Supply Chain” Conference in the theme “Revving up innovation, digitized ecosystem and AI-powered service” on Thursday, 06th March 2025 at Novotel, Pune.
Session 3: “AI Powered Service Shifting Gears with Tech Integration” Panel members discussed how AI is driving service transformation in the automotive industry, enhancing agility, responsiveness, and efficiency. AI, cloud computing, IoT, and blockchain are reshaping supply chain processes, with Industry 4.0 enabling smart factories and digital twins for optimization. Panel members highlighted AI’s impact across customer experience, manufacturing, supply chain, and product development, reducing the overall cost of car ownership. They shared insights on leveraging AI, starting with low-hanging fruits like predictive maintenance and demand forecasting. Managing AI risks, including data security and ethical concerns, was a key topic, along with strategies for workforce upskilling to adapt to AI-driven work environments. New ways of working, including human-machine collaboration, were explored to enhance operational efficiency. The session concluded with recommendations for leadership, emphasizing AI integration in decision-making, investment in scalable AI infrastructure, and fostering a data-driven culture for long-term competitive advantage.