25/09/2026
Full press release can be found at the link in our bio.
Press Release - WRC Discrimination Case: Boots is liable for actions of security guard who excluded Roma woman from shop; ordered to pay compensation and provide equality training.
• Claudia Tanase (a Roma woman represented by FLAC) has succeeded in a discrimination complaint against Boots Retail (Ireland) Limited under the Equal Status Acts.
• At the hearing of her complaint, Ms Tanase gave evidence of being refused entry to Boots on Henry Street, Dublin in October 2024 where she was seeking buy medicine for her sick child. She stated that a Security Guard refused her entry on the basis of her Roma ethnicity and that she was told by the Security Guard that he had been instructed not to admit members of the Roma community. In video evidence, the security guard was heard to refer to trouble with “you people”.
• In a decision published today, the WRC Adjudicator ordered Boots to pay compensation to Ms Tanase and directed them to ensure that security personnel at its premises receive training on the requirements of the Equal Status Acts (which prohibit discrimination on a number of grounds in access to goods and services).
• Notably, the WRC Adjudicator found that Boots was
‘vicariously liable’ for the actions of the security guard who was an employee of a third party: “The Respondent [Boots] appointed the employer of the guard, and it was the security guard who controlled entry to the premises and who interacted with customers in the course of providing the Respondent’s services to the public.”