21/08/2026
【Behind the Scenes｜我們一直在探索：AI 可以如何令前線培訓更安全、更貼近真實的服務情況？】
「當同工在剛開始學習 ACT，他們可以在哪裏嘗試、出錯、再調整？」
這個問題是我們在香港中文大學知識轉移處（KTO）訪問中，分享 AIxACT 培訓平台 時最想帶出的想法。
課堂可以介紹概念，督導可以提供方向；但在真正的服務現場，每一段對話都沒有「暫停」或「重來一次」的機會。面對服務使用者的自責、無力感、逃避或強烈情緒，同工需要一邊回應，一邊作出專業判斷，並沒有任何試錯的空間。
✨這正是我們發展 AIxACT 培訓平台 的其中一個起點。
AIxACT 培訓平台透過與虛擬個案進行互動對話，讓同工、輔導員及相關前線人員先練習 ACT 回應方式。在安全、可重複的情境中，同工可嘗試不同做法、觀察對話發展，並透過結構化回饋，了解哪些地方可再加強、哪些句子需要注意。
💭這不是「AI 為同工打分」，而是一個讓人可以停一停、試一試、再想一想的練習空間。
AI 的角色不是取代專業人員或督導，更不是取代人與人之間的關係。我們希望它在繁忙的服務之間，為同工提供一個安心練習的空間，讓正式督導可更聚焦於複雜個案與專業判斷，提升輔導質素。
這 5 張拍攝花絮，記錄的不只是一段訪問，而是我們仍在探索的問題：科技如何真正協助前線於培訓與服務？
🎥 想了解AIxACT培訓平台的發展歷程？ 請點擊連結重溫中大 KTO 專訪：https://www.facebook.com/reel/1347922377512650
了解更多ACTuWISE背後的團隊：www.actuwise.org
合作及商業查詢：[email protected]
服務相關查詢：[email protected]
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【Behind the Scenes | we continue to explore: How can AI make frontline training safer and more reflective of real-world practice?】
“When practitioners are just beginning to learn ACT, where can they try, make mistakes, and adjust?”
This was one of the key ideas we hoped to share in our interview with the Knowledge Transfer Office (KTO) at The Chinese University of Hong Kong.
A workshop can introduce concepts, and supervision can provide guidance. Yet in real service settings, no conversation comes with a “pause” or “try again” button. When service users express self-blame, helplessness, avoidance, or intense emotions, practitioners need to respond while making professional judgments in the moment—with virtually no margin for error.
✨This is one of the starting points behind the AIxACT Training Platform.
Through interactive dialogues with virtual cases, the AIxACT Training Platform aims to give social workers, counsellors, and other frontline practitioners an opportunity to practice ACT-based responses before working with real service users. In a safe and repeatable setting, practitioners can try different approaches, observe how a conversation develops, and receive structured feedback on areas that could be strengthened.
💭This is not about AI “scoring” practitioners. It is a space where they can pause, try, reflect, and try again.
AI is not intended to replace practitioners, supervisors, or human relationships. We hope it can create an additional space within busy service settings where practitioners can practice with confidence—while allowing formal supervision to focus more deeply on complex cases and professional judgment, improving overall service quality.
These five behind-the-scenes photos capture more than the filming of an interview. They reflect a question we continue to explore: How can technology genuinely assist frontline staff in training and service delivery?
🎥 Want to learn more about the development journey of the AIxACT Training Platform? Click the link to watch the CUHK KTO interview: https://www.facebook.com/reel/1347922377512650
Learn more about the team behind ACTuWISE: www.actuwise.org
Partnership and business enquiries: [email protected]
Service-related enquiries: [email protected]
#輔導 #社工 #培訓 #同工
