Whitehaven Community Trust

01/09/2026

SENHOUSE CENTRE RECEPTIONIST REQUIRED

JOB DESCRIPTION

Responsible to: Chief Executive/Deputy Manager
Hours 25, Mon to Fri, 9.30am-2.30pm (adjustable hours/times for the right candidate)

▪️Ensuring the centre is inviting, welcoming and professionally ran

▪️Prioritising tasks and having great organisational skills

▪️Creating monthly reports and statistics to share with Management and The Board of Trustees

▪️Tracking income and forecasting

▪️Taking bookings for room hire and maintaining an accurate and detailed diary

▪️Ensure policies and procedures are checked and given to centre users

▪️Making sure all documentation is in date, accurate and valid

▪️Responsible for the fire warden role, ensuring all equipment and Health and Safety Checks are carried out

▪️General administrative duties and Key holder information

▪️Marketing the centre to potential users, actively seeking to increase the usage of the centre, producing leaflets and promotional material, updating social media

▪️Ensuring that therapy rooms and the services within the centre are of the highest standard, and that the centre is clean and tidy

▪️Producing accurate statistical information for the Chief Executive and Deputy Manager

▪️Invoicing centre users and dealing with any queries which may arise

▪️Organising tours of the centre and providing talks about the facilities available

▪️Working as a member of a team but proactive and efficient working alone

▪️Adhering to the Health and Safety Policies of Whitehaven Community Trust

▪️This job description is not an exhaustive list, circumstances may require you to carry out other duties in the organisation as required by the Chief Executive.

𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐩𝐥𝐞𝐚𝐬𝐞 𝐬𝐞𝐧𝐝 𝐚 𝐂𝐕 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲 𝐭𝐨:

📧 𝐤𝐢𝐦𝐛𝐞𝐫𝐥𝐞𝐲.𝐰𝐜𝐭@𝐨𝐮𝐭𝐥𝐨𝐨𝐤.𝐜𝐨𝐦

17/08/2026

We want you to join the Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Involvement Bank!

Have you received support from any of CNTW's services in the past four years, or cared for someone who has?

If so, you can join, and get involved in activities, such as:

Staff training
Research projects
Staff recruitment
Hospital inspections
Working groups
Sharing a personal story

Learning from your experience, we can do more together 💚

You can express your interest using the form in the comments 👇

To find out more, email [email protected], or just pop in to Hope Haven and ask to talk to Laura or Liam.

11/08/2026

Paving the way for a brighter future 🌞

All of us at Hope Haven are thrilled to hear the government’s announcement of a major expansion of community mental health support across England.

Hope Haven was one of six pilot projects trying out this new community-based approach, and we’re proof that it can work. Over 2,000 people have got support from us this year already. And we’ve seen the impact that’s had on other pressured NHS services. In the first five months of 2026, adult acute mental health admissions in the area fell by over 22%, while mental health attendances at A&E reduced by over 15% compared with the same period last year.

Behind every one of those numbers is a person getting support sooner, with fewer barriers and less disruption to their life.

When someone is struggling, they need somewhere welcoming and easy to access. No waiting lists or the need for a formal diagnosis. We start with the person and bring the right support around them, rather than expecting people in distress to navigate a complicated system.

We’re so pleased to see this approach being expanded. Some of the organisations who work together on Hope Haven will be part of delivering the new community-based mental health centres and emergency departments, and they will be sharing more about these exciting plans as soon as they can.

We’re ready to share what we have learned at Hope Haven so that more communities can benefit 💜

28/07/2026

https://www.linkedin.com/posts/martin-parlett_homelessness-nationalmission-priorities-activity-7485115422896275456-ylU_?utm_source=li_share&utm_content=feedcontent&utm_medium=g_dt_web&utm_campaign=facebook

Ending homelessness is a bold national ambition, and one that deserves broad support. That the first instruction of our new Prime Minister Andy Burnham is to make ending homelessness a national mission, sends a powerful signal that one of the most pressing, and often least visible, challenges facing...

17/07/2026

Here is a case study from one of our young men, who turned himself around.

Joe came to us from a notorious family, father in prison, mother always in the paper for criminal behaviour and siblings causing havoc in our small communities, we were unsure if we could help him. He had been in a lot of trouble since the age of 12, fighting, threatening members of the public and drug use, this young man would be a handful, but we decided to give him the opportunity to turn his life around, everyone deserves a chance.
He came to the hostel hyped up, the big man, he was loud, obnoxious and every other word was cursing, we didn’t think he would be with us for long.
We went through the house rules slowly and made sure he understood them, he agreed he understood, and we started from scratch, no swearing, no bravado everyone is treated with respect, he nodded.
The first week was a constant battle, pulling him for swearing which he apologised as soon he did it, we made sure he had showered as he forgot, he was kept on a very tight leash, and it seemed to work. He had court dates for his previous offences, and we went into detail about what may happen and how he should be respectful and listen to his parole officer and the courts. It was apparent Joe hadn’t been shown many life skills; he didn’t know how to change his bedding or how to cook and clean dishes. He would ask the support staff how to do most things, he felt comfortable asking for the help he needed to follow the rules, which is a good sign of change.
He started to become very likeable, he was a what you see is what you get young man, he never lied, he told us if he had broken a rule, he came back bang on curfew and he was asking every day, what do I need to do today…most of the time it was clean your room and get a shower and he did it without complaint.
He spoke freely in support sessions about how he has never had rules or structure, he was never held accountable for anything, he actually said he enjoyed the rules and that support staff would correct him, he said it felt like somebody “actually give a s**t about me” heart-breaking, this young man just needed a chance and some patience, he wanted to do the right thing, he wanted to be good, he was just never shown how to be that person.
Unfortunately, because of his previous offence Joe was sentenced to prison time. He left us on that day going to court positive and looking smart and reiterating to himself that he needs to listen and be polite.
We have seen Joe since his release a few years ago and we are so proud of the man he has become, he is working and has his own place, he has never been in trouble with the police since and has a positive outlook, he told us we were the “kick up the arse he needed, it felt nice that someone cared about me, it was easy to be bad because that’s what everyone expected me to be, but I wanna have a good life”
We do hope he and others in similar situations are reading this and know that you are worth so much more than your past, good people with rough starts, but with the right support can change the narrative, you can have the happy ending you deserve. 🩵

17/07/2026

Meet the Whitehaven Community Trust team.
Dedication, support and patience, the perfect recipe for an amazing team. We are so lucky to have them!!
If you are between 18-28 years and need safety, support and stability please contact 01946 590590 🩵

13/07/2026

We're Recruiting – Salaried GP | Hope Haven 🌟

Are you a GP looking for an opportunity to make a real difference in mental health care?

Cumbria Health is looking for an enthusiastic Salaried GP to join the innovative Hope Haven Neighbourhood Hub in Copeland.

This is a unique opportunity to deliver holistic primary care within a walk-in Mental Health Hub, working 12 hours per week alongside an Advanced Nurse Practitioner and Operational Support Officer.

📍 Location: Hope Haven, Copeland
🕒 Hours: 12 hours per week
📅 Fixed-term until 31 March 2027
⏰ Closing date: 20 July 2026

If you're passionate about improving outcomes for people accessing mental health services, we'd love to hear from you.

👉 Apply now: https://www.jobs.nhs.uk/candidate/jobadvert/B0554-26-0071

Please share this opportunity with your network!

04/06/2026

06/05/2026

Hi lovely people, we have just signed up to easyfundraising.org.uk
so every time you purchase something online the shop will donate to us!! Amazing! Please click the link and show support for our young people in Whitehaven. Thankyou!

You can raise FREE donations for Whitehaven Community Trust EVERY time you shop online. Just use ! Over 8,000 retailers will donate, including all the big names like John Lewis & Partners, BT, Expedia, Argos, ASOS, Just Eat, Uswitch and many more! Please support us:

Help us when you shop with 7,000+ brands. Join now.

30/04/2026

The amazing students at St Benedict's Catholic High School have been supporting us with fundraising and donations and so yesterday they came to look around our Lowther Street Hostel and meet the staff and the young people we support. Polite, interested and just all round lovely caring people!! Thank you for your ongoing support and we hope to see you guys soon!!! 🩵