Energy Ombudsman

Energy Ombudsman Formerly Ombudsman Services. You'll need to visit our website to raise a dispute with your supplier. www.energyombudsman.org

The Energy Ombudsman (formerly Ombudsman Services) provides a free and easy to use dispute resolution service for consumers in the energy sector. If you’re looking to raise a dispute with your energy supplier (gas, electric, heat networks, green deal or network operators) get in touch or visit our website for more information.

Struggling to pay your energy bills or worried you might fall behind? We’ve shared information to help you understand th...
20/08/2026

Struggling to pay your energy bills or worried you might fall behind?

We’ve shared information to help you understand the support available and what steps you can take if you’re facing difficulties.

It covers:

• How to speak to your energy supplier
• What help and payment options may be available
• Where to get free, independent advice

If your supplier hasn’t resolved your complaint after eight weeks, you can bring it to Energy Ombudsman for a free and independent review.

Read the full guide here:
🔗https://www.energyombudsman.org/advice-for-consumers/worried-about-your-energy-bills-how-to-find-the-right-support-if-you-are-in-debt-or-experiencing-financial-hardship

Using AI to prepare your energy dispute?AI can be a useful tool for organising information and improving the clarity of ...
05/08/2026

Using AI to prepare your energy dispute?

AI can be a useful tool for organising information and improving the clarity of your submission. It should never add, assume or change the facts.

Before you submit your dispute, make sure everything is accurate, reflects your own experience and is supported by relevant evidence.

Our latest guidance explains how to use AI responsibly when preparing your dispute.

🔗 Read more: https://www.energyombudsman.org/advice-for-consumers/using-ai-to-help-with-your-energy-dispute

Energy bills contain a lot of information, which means some consumers can feel confused and overwhelmed.So we’ve created...
02/06/2026

Energy bills contain a lot of information, which means some consumers can feel confused and overwhelmed.

So we’ve created this useful guide to help make reading your energy bill a little easier. We explain the different charges, energy tariffs, information that should be included, and break down some common misconceptions.

This means it’s crucial that consumers keep track of their bills, understand what's being charged and ensure their bills are correct.

To find out more, click here: https://bit.ly/4uJE526

16/04/2026

What is the Energy Ombudsman?

How could they help you?

Watch our short explainer to find out and visit energyombudsman.org to learn more.

Struggling to pay your energy bills or worried you might fall behind? We’ve shared information to help you understand th...
01/04/2026

Struggling to pay your energy bills or worried you might fall behind?

We’ve shared information to help you understand the support available and what steps you can take if you’re facing difficulties.

It covers:

• how to speak to your energy supplier
• what help and payment options may be available
• where to get free, independent advice

If your supplier hasn’t resolved your complaint after eight weeks, you can bring it to Energy Ombudsman for a free and independent review.

Read the full guide here: https://www.energyombudsman.org/advice-for-consumers/worried-about-your-energy-bills

Address

3300 Daresbury Park
Warrington
WA44HS

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+443304401624

Website

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