Energy Ombudsman

02/06/2026

Energy bills contain a lot of information, which means some consumers can feel confused and overwhelmed.

So we’ve created this useful guide to help make reading your energy bill a little easier. We explain the different charges, energy tariffs, information that should be included, and break down some common misconceptions.

This means it’s crucial that consumers keep track of their bills, understand what's being charged and ensure their bills are correct.

To find out more, click here: https://bit.ly/4uJE526

16/04/2026

What is the Energy Ombudsman?

How could they help you?

Watch our short explainer to find out and visit energyombudsman.org to learn more.

01/04/2026

Struggling to pay your energy bills or worried you might fall behind?

We’ve shared information to help you understand the support available and what steps you can take if you’re facing difficulties.

It covers:

• how to speak to your energy supplier
• what help and payment options may be available
• where to get free, independent advice

If your supplier hasn’t resolved your complaint after eight weeks, you can bring it to Energy Ombudsman for a free and independent review.

Read the full guide here: https://www.energyombudsman.org/advice-for-consumers/worried-about-your-energy-bills

20/03/2026

Energy Ombudsman has published its Annual Data for 2025.

The report shows a 14% decrease in complaints compared to 2024, although October to December saw a 12% increase compared to the same period the previous year.

Billing issues remained the most common complaint for energy consumers, accounting for more than half (56%) of all cases in 2025.

If you have a complaint, you must first raise the issue with your supplier to give them a chance to resolve it. If a complaint can't be resolved after eight weeks, or reaches deadlock, you can bring it to us for a free and independent review at www.energyombudsman.org.

To read the full article and advice, click here https://www.energyombudsman.org/advice-for-consumers/energy-ombudsman-publishes-complaint-data-and-shares-advice-for-households

12/02/2026

This week, we were at the National Energy Action (NEA) Annual Conference 2026 in Gateshead.

We heard lots of positive messages acknowledging the need to improve consumer confidence across the energy sector from the speakers, which included Adam Scorer's Q&A with the Minister for Energy Consumers, Martin McCluskey

03/02/2026

🚨 Scam Alert 🚨
We’re seeing an increase in fake emails claiming to be from Energy Ombudsman. These messages ask people to fill in a form to act following a so-called “review”.

👉 These emails are NOT from us. We’ll never ask you to open a new energy account or share personal details via online word documents.

If you receive one:

❌ DO NOT click any links
❌ DO NOT provide any information
✉️ Forward it to [email protected]

Stay vigilant and help others stay safe by sharing this post.

What to look out for The scam emails may: Use our name and logo without permission Reference a complaint or review you have not raised Contain links to…

08/01/2026

From today, Energy Ombudsman will be able to handle disputes for a number of flexibility service providers (FSPs) as part of Flex Assure UK's new ‘Domestic and Microbusiness Scheme’.

Ed Dodman, Chief Ombudsman at Energy Ombudsman, said: “We’re delighted to be confirmed as the ADR scheme for the Flex Assure domestic and microbusiness scheme.

“Consumer protection and access to redress are essential to building trust, especially with new technologies and emerging markets. This significant step brings clarity, consistency and accountability, giving consumers a clear and impartial route to raise concerns if things go wrong with energy related products as well as services.

“We welcome the scheme’s focus on delivering high, enforceable standards ahead of future regulation."

Read more:

From 8 th January 2026, Energy Ombudsman will be able to handle disputes for a number of flexibility service providers (FSPs) as part of Flex Assure’s new…

23/09/2025

Today marks the United Nations .

We work with Interpreters Live, offering UK energy consumers the option to contact us and benefit from our service via

For information on the adjustments we can make to our service, please visit our website for more information; www.energyombudsman.org/accessibility