Aberdeenshire North Citizens Advice Bureau SCIO

02/11/2026

When we support clients regarding benefits, one of the main statements we hear, is "nobody tells you what you're entitled to or how to find out".

That's where we can support!

We offer entitlement checks via face-to-face appointments, telephone or on occasions home visits depending on your circumstances.

Our checks are free, impartial and confidential and do not initially change your circumstances unless you wish to do so!

Get in touch to discuss further on:
01779 471515
01888 562495
Or email us:
[email protected]

02/11/2026

Aberdeenshire North Citizen Advice Bureau has covered the following in October 2026:

- 669 clients had contact with an advisor
- 785 separate enquiries were covered

- £415,180.49 client financial gain!

Financial gain is covered by:
- Benefit, where CAB have supported a client with understanding their entitlements and the process of applying
- Debt support, write offs & bankruptcy
- Consumer refunds

To name a few.

If you think you would benefit from support, advice or general enquiry, please get in touch!

27/10/2026

27/10/2026

/I bet you wish your heating bills could go back in time, not just the clocks!

Is your heating working harder than it needs to?

As the clocks change and the colder months approach, it’s worth taking a moment to check the timers on your heating, hot water and lighting.

If your systems run on manual timers or scheduled settings, they may still be set to the old time. This could mean heating rooms or water earlier than necessary, wasting energy and money.

A quick check now could help make sure everything is running when you actually need it.

A little change can make a difference.
If you would like to discuss energy issues with us please call 01779 471515 / 01888 562495

05/10/2026

We have an exciting opportunity to change lives and be part of a dynamic team of person centred people.

> Job Title: Generalist Adviser (x2 posts, Turriff and Peterhead based)
> Hours: 21 hours per week
> Term: Fixed term until 31 March 2028 (extension subject to funding)
> Salary: 24,336 FTE
> Responsible to: Area Manager
> Closing Date: 16th October
> Interviews: 21st \22nd October

About the role
This role will allow the bureau to develop and provide a high standard of advice to the public, in locations in Turriff, Macduff, Peterhead, Fraserburgh and other considered areas in the network. The post holder will: -
> undertake appointments in Peterhead, Turriff, Fraserburgh, Ellon, Macduff and suitable locations
> develop a good understanding of the aims and principles of the CAB
> complete the CAB adviser training programme
> deliver the advice service in all locations
> support the bureau in facilitating advice and service to the public
We are looking for a dynamic self-starter, who will work as part of the advice team to deliver generalist and holistic advice and support to clients accessing our service. This will involve using strong organisational skills, sensitive listening skills and questioning skills to encourage clients to explain their issue(s) and empower them to set their own priorities in terms of a resolution. It will also be necessary to work as part of a team, but also to be highly motivated and able to work alone. Some work at events in the community will be required, which will involve very occasional weekend working.

Job description

Key responsibilities
> Completion of the Adviser Training Programme
> Interview clients face to face, by telephone, video conference or other means and gather relevant information pertinent to their issue(s)
> Identify key information about the issue(s) including time limits, key dates and any requirement for urgent advice or action (using the appropriate advice website, scripts and any other diagnostic tools, as necessary).
> Use the Citizens Advice Bureau Information System to find, interpret and appropriately communicate the information found in an appropriate way, in consideration of the client’s communication needs.
> Research and explore options and implications to ensure the client has the necessary information to make informed decisions.
> Act for the client where required by calculating, negotiating, drafting or writing letters, sending emails or making calls.
> Refer or signpost clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including planning and informing clients of what to expect.
> Research and explore options and implications so that clients can make informed decisions about the actions they wish to take
> Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
> Engage with the communities served in order to extend the reach and promotion of the project
> Ensure that all work meets quality standards and the requirements of the bureau
> Keep abreast of the latest developments relating to common advice areas.

For more information, job description and application pack please email, [email protected]

01/09/2026

Aberdeenshire North Citizen Advice Bureau.

Face-to-face appointments available Turriff, Inverurie, Macduff, Maud, Ellon, Fraserburgh & Peterhead.

We also support telephone appointments and where needed, home visits.

If you require support, have a general enquiry or simply unsure of something, give us a call on 01779471515/01888562495, alternatively we can be contacted via email also: [email protected]

25/08/2026

Do you need our help, do you need to make an appointment?
Call us either on 01888 562495 or 01779 471515
email [email protected]
We are open Monday - Thursday 0900-1600
Friday 0900 -1230.

Please don't hesitate to get in touch

12/08/2026

Please please be aware, there are multiple scams on the go that have devastating consequences.

10/08/2026

https://www.nationalcrimeagency.gov.uk/news/campaign-to-protect-viewers-from-romance-fraud-launched-by-national-crime-agency-and-freeview-channel-great-romance
Figures released by Report Fraud reveal that from April 2025 to March 2026, there were 12,348 reports of romance fraud, with victims losing £116 million, more than £13,000 every hour. Of these victims, 51% were aged 50+, with the highest concentration in the 60-69 year old bracket.

Due to this victim profile, the NCA and Great! Romance have teamed up to reach an important audience and deliver viewers with practical guidance on identifying and preventing this fraud – for themselves, friends and family.

The messages include:

"On Great! Romance the leads tend to be charming, successful and impossibly good-looking. If a dating profile looks like it belongs in one of our films, it's worth asking whether it's too good to be true."
"On Great! Romance love conquers all, but it never needs your bank details to do it. If a new online partner asks for money, no matter how urgent it seems, talk to someone you trust first - it could save you a lot more than just heartache."
"On Great! Romance love often moves FAST. But if someone you meet online develops feelings quickly, always has a reason they can't video call or wants to move your chat elsewhere, slowing things down and telling someone you trust can prevent a love story turning into a horror show."
Great! Romance has gifted airtime in premium, peak-time broadcast slots to raise awareness of romance fraud with audiences nationally watching on Freeview, Sky and Virgin Media.

Great! Romance, owned by Narrative Entertainment, broadcasts romantic films across all major digital television platforms. This partnership represents a pioneering media innovation, as this will be the first ever channel partnership with a law enforcement agency using non-commercial airtime to raise audience awareness.

Awareness messages will also be shared as part of a social media campaign on the NCA and Great! Romance Facebook and Instagram accounts.

Romance fraud typically involves criminals creating fake profiles on dating sites and social media. The offenders carefully build trust which feels like a genuine relationship over weeks, months, or even years, often claiming to work abroad. Once a target becomes emotionally attached, they become subjected to demands for money which they feel they should send, often responding to stories linked to emergencies, investment opportunities or plans to meet in person.

'Diana' was a victim of a romance fraudster in 2022. After the loss of her husband, she decided to go online to seek companionship. They had both been in the army and he shared detail about the covert operations he said he was doing in Mali. Diana lost £132,000 to the man, who was actually committing romance fraud after gaining her trust.

Diana said: "The first time he asked for some money it was about £4,000. He was going through a divorce and didn't have any access to his accounts because he and his wife had joint accounts and that's why he needed extra help, to pay for the actual taxes at the different ports.

"I hadn't seen him at all, we had just been messaging. I did ask to talk to him or video FaceTime, but he said that because it was a covert mission, he couldn't risk that. You know, let me see who he was.

"After a long time of giving him money, I realised I had lost nearly all my savings. I ended up giving him £132,000. He just kept asking for money and wouldn't take no for an answer because I really couldn't help him anymore. I insisted on him phoning me, and I said I wouldn't pay him any more until he actually phoned me, of which he did. And then that's when I realised he had a foreign accent and it wasn't the person I thought it was."

Diana was contacted by her bank who encouraged her to file a report with Report Fraud. The Metropolitan police investigated and the culprit was sentenced to five years in prison. In this case, Diana's savings were returned by her bank.

Nick Sharp, Deputy Director Fraud at the National Economic Crime Centre (NECC) in the NCA, said:

"Romance fraud is a serious crime and financial losses are on average over £13,000, and sometimes significantly higher. Victims are not only losing sometimes life changing sums of money though – this type of fraud can do enormous damage to the confidence, trust and faith that victims place in themselves and their relationships.

"That is why the NCA is actively targeting and disrupting the criminals behind romance fraud through investigations and intelligence sharing domestically and internationally. However, raising awareness as a form of prevention remains an equally important way to reduce the chances of someone being victimised.

"This campaign with Great! Romance is designed to do exactly that – by raising awareness and strengthening defences with the public we can significantly reduce opportunities for criminals to succeed."

Great marketing director Kate Gartland, said:

"When the NCA shared with us some horror stories about romance fraud, we knew we could support their campaign in a unique way – reaching an audience that loves a love story, via a medium that has huge impact. We're here to entertain them with the romantic content they adore, and now we're proud to be helping to protect them.

"This joint campaign with the NCA will give viewers the awareness they need to spot the tells, and protect themselves and their friends and family from these devastating crimes.

"Romance fraudsters - unlike most media agencies and buyers - know that heartland TV '55+' audiences have the most disposable cash to spend, or to lose."

The best way to protect from romance fraud is to know the signs:

If a new relationship quickly declares strong feelings and is repeatedly in contact
A dating site image looks altered or unrealistic
A new contact wants to move conversations from a dating site to an encrypted platform
Reluctant to use video calls or meet in person
Requests for money or to take part in an investment scheme
Diana added: "The advice I would give to people who are in the same situation as I was would be to report it immediately.

"You're not stupid. You're the victim and they're preying on you, and so you need to be able to go for help as soon as possible.

"To be able to recognise someone who is scamming you. They're very clever and they're very friendly and they build a rapport with you. Then when the time is right, they begin a yarn that they're short of money. So that's why you have to be really careful. And one thing you have to watch is what you put on your profile, because that's what they'll take into consideration and they'll use it.

"I want to tell people my story because I'm still affected. I think about it every day. It doesn't go away. I just don't want people to go through the same thing I went through."

29 July 2026

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The National Crime Agency (NCA) and Freeview channel Great! Romance have today launched a joint campaign highlighting wa...

10/08/2026

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