Western Isles Citizens Advice Service

08/06/2026

Catch one of our CAB advisers at the WICCF Carers events this week 😊 We are a friendly bunch !

05/06/2026

Western Isles Citizens Advice Service relocates Uist office to Balivanich

The Western Isles Citizens Advice Service (WICAS) has relocated its Uist Citizens Advice Bureau to Balivanich, representing a significant investment in improving access to advice and support services for communities throughout Uist and across the Western Isles. The service has relocated from Liniclate to a self-contained annex within the main Comhairle nan Eilean Siar building, with the new premises formally opened by Council Leader Paul Steele alongside fellow Uist and Barra councillors.
Anne Bird, from the Management Team at WICAS, said: “I would like to thank Paul and his colleagues for attending the opening and for their continued support of WICAS. We are currently experiencing record demand for our services, and it is encouraging to know that our local elected representatives recognise the importance of the support we provide at a time of unprecedented need. The new office is ideally located to enable closer collaboration with the Comhairle and our third sector partners, helping us to deliver an even better service to the community.”
Accessed via a separate entrance at the south end of the council building in Balivanich, the new office provides enhanced interview and working facilities in an accessible setting for members of the public. The move is expected to improve both the quality of the environment for service delivery and the organisation’s ability to respond effectively to local need.
The additional space will also support the recruitment and training of more volunteer advisers, helping WICAS to strengthen and expand its services across the Western Isles. The charity is currently recruiting volunteers to train as advisers and to assist with administrative functions in its CAB offices in Castlebay, Tarbert, Balivanich and Stornoway. Individuals interested in supporting their local community are encouraged to contact their nearest CAB. WICAS is also welcoming expressions of interest from those who may wish to contribute as members of its Board of Trustees.
Murdo Maclean, Chair of WICAS, said: “The current cost of living crisis, compounded by recent increases in the energy price cap, is placing additional challenges on the communities we serve. Pressure on our advisers and volunteers is increasing, and we expect demand for our services to continue to grow. Moving into this new office is an important step in strengthening our capacity and enabling us to work even more closely with the Comhairle and our third sector partners to reach those in our communities who need our support the most.”

04/06/2026

Lewis CAB is closed to walk ins today. Help is still available by phone, email and in our online advice pages

Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Our research enables us to campaign on issues affecting people's lives.

03/06/2026

Contact your local CAB for help to sort out your Council Tax. Your affairs will be treated in strictest confidence.

02/06/2026

Some properties in the Western Isles still have an RTS meter. These households will be affected by the RTS switch off that is being rolled out this summer. More info below. Contact your local CAB or Tighean Innse Gall - TIG if you need help.

Since 30 June 2025, the RTS meters are being phased out, so you might need to replace your meter. Here’s what you need to know.

15/05/2026

Still thinking of applying for our current vacancies? The closing date is this Monday 18th May at 12 noon.
We are recruiting a full time Money Talk Plus Adviser in Lewis (12 months).
Also we have a vacancy, working from any of our 4 offices, for a part time Energy Adviser (until March 2028).

WICAS is an equal opportunities employer. WICAS is committed to advancing Fair Work First principles, including the real Living Wage and effective workers’ voice. Fair Work First: guidance - March 2023 - gov.scot

12/05/2026

Looking for a rewarding full time job in Lewis? Would you like to make a meaningful difference to our community? We are recruiting a full time adviser to join our Money Talk Plus team for a 12 month fixed term post, more info here:

We are looking for a highly motivated individual with the drive and enthusiasm to ensure the provision of a quality advice service to the public. This position is based at our Lewis Bureau, with a requirement for occasional outreach. Working to high standards, the successful candidate will be a self...

12/05/2026

How would you like to join our team as a part time Energy Project Officer? The job can be based in any of our 4 offices - Lewis, Harris, Uist or Barra.

As an Energy Project Officer you will be required to provide vital energy advice and assistance to people throughout the Western Isles. Advice will be provided via in person appointments in the bureau, home visits, video calls, telephone or email.

The Energy Project Officer will be supported to undertake and obtain the City & Guilds Energy Awareness (level 3) qualification, unless already achieved, more info here:

We are looking for a self-motivated, enthusiastic team member with excellent interpersonal skills, the appropriate technical skills and a commitment to the work of the CAB service.

05/05/2026

📌 Our Uist Bureau will be closed this Thursday, 7th May.

30/04/2026

We are recruiting! Please take a look at our current job vacancies: