Staffs Housing

12/10/2026

Bradeley and Tunstall, we're coming to you 🫵

On Thursday 22 October, we're visiting Challenge Close, America Gardens, Churchbank Terrace, Madison Street, and Madison Gardens to get your feedback on how we're performing as your landlord.

It's your opportunity to have your say.

Not going to be in? Don't worry, we'll be calling anyone we don't speak to from those communities on 29 October to give you a chance to have your say over the phone.

Find out more about why we're doing this and where we're visiting next at: www.staffshousing.org.uk/tssurveys

09/10/2026

Here when you need us 🛠️

When something needs sorting in your home, we know how important it is that you can get in touch and feel confident we'll deal with it.

That's why feedback like this is always great to hear:
💬 “When I contact you, it's all dealt with very quickly.”
💬 “You never let me down.”

Whether you're reporting a repair or getting in touch because you need our help, we want to provide a service you can rely on.

We love hearing what you have to say. Share your feedback by calling 01782 744533, emailing [email protected] or visiting www.honeycombgroup.org.uk/compliments

👀 See how we’re using your feedback to make a difference at www.staffshousing.org.uk/yousaidwedid

08/10/2026

Meet Kerry, our Executive Director of Customer, Communities and Safeguarding 👋

You may already know Kerry from her previous role as Executive Director of Support and Wellbeing here at Honeycomb Group. Following changes within our Executive Team, this brand new role was created to bring greater focus on you, our customers.

💬 "I'm delighted to take on this new role and the opportunity it presents. This change recognises the importance of putting customers at the heart of everything we do, while strengthening our focus on communities and safeguarding."

Kerry will be leading our work across your homes and wider communities, with a focus on safeguarding and ensuring you remain at the heart of everything we do. Over the coming months, you'll see Kerry out and about in our neighbourhoods, at customer events and across our services, meeting customers, listening to feedback and learning more about the things that matter most to you.

👋 If you see her, stop and say hello. She'd love to meet you and hear your thoughts.

Want to find out more about Kerry's new role? Visit https://www.staffshousing.org.uk/news/news/a-new-role-focused-on-you/

08/10/2026

When things go wrong, we’re here to listen 💬

We know we don’t always get things right. When something goes wrong, it’s important that you tell us what’s happened, where we’ve fallen short and what we can do to put things right.

Your complaints help us understand where we need to improve and make changes to provide a better service for you.

Last year, we responded to 100% of complaints within the agreed timescales, helping make sure you receive an answer when you raise a concern with us.

If something hasn’t gone right, please tell us. We’re here to listen.
📞 Call 01782 744533
📧 Email [email protected]
🌐 Visit www.staffshousing.org.uk/complaints

👀 See how we’re using your feedback to make a difference at www.staffshousing.org.uk/yousaidwedid

07/10/2026

Your feedback helped shape our repairs service 🔧

When we made changes to our repairs and maintenance service, we worked closely with customers to understand what mattered to you and what you wanted from the service.

So, it’s great to hear feedback like this:
💬 “I'm very happy with my recent repair and how quick it was done.”
💬 “I'm chuffed to death with the new repairs service.”
💬 “I always find my repairs are dealt with quickly and promptly.”

Your feedback helped shape the changes we made, and it continues to help us understand what’s working well and where we can improve.

We love hearing what you have to say. Share your feedback by calling 01782 744533, emailing [email protected] or visiting www.honeycombgroup.org.uk/compliments

👀 See how we’re using your feedback to make a difference at www.staffshousing.org.uk/yousaidwedid

06/10/2026

📢 The latest edition of Be Mag is here!

From community visits and neighbourhood walkabouts to the latest on repairs and Awaab's Law, there's plenty to catch up on in this edition of Be Mag.

You'll also find highlights from our latest Annual Report and inspiring stories from across Staffs Housing, Glow, Revival and Concrete.

☕ Grab a brew, have a read, and see what's been happening across Honeycomb Group.

Grab a copy from your local customer hub, or read it here: www.honeycombgroup.org.uk/bemag

05/10/2026

🔔NEW HOME ALERT!🔔

One-bed flat in Tunstall for £415 a month, perfect for a single person or couple over 18 without children or pets living with them.

🏙️Close to the town centre
🏪Amenities nearby
🚌Great transport links

Find out more or apply online here:

One-bed flat in Tunstall for £465 a month, perfect for a single person or couple over 40 without children or pets living with them.

02/10/2026

You told us about litter and fly-tipping in Tunstall… so we got to work 🩵

After hearing from customers in Tunstall about fly-tipping and litter issues in the community, we help a community clean-up day to clear bulky waste, tidy communal spaces, cut back overgrown trees, and help make the area cleaner and more welcoming.

When you tell us what matters, we listen and take action.

See more examples of how your feedback is making a difference 👉 www.staffshousing.org.uk/yousaidwedid

01/10/2026

🏠 Our new Information Hub is now live

Looking for information about your home, tenancy or landlord? We've made it easier than ever to find what you need.

Our new Information Hub brings together everything from tenancy information and our services to our performance, policies and ways to get involved – all in one easy-to-access place.

The hub has been launched as part of new Government requirements, introduced from 1 October, to make it easier for social housing customers to access information about their landlord and the services they provide.

🌐 Visit the Information Hub:
www.honeycombgroup.org.uk/STAIRs

30/09/2026

Your Annual Report to Tenants is here! 📖

Produced with our involved customers, this year’s report has been shaped by the people who matter most, you. Together, we’ve made sure it includes the information you told us you want to see most, including:

💷 How your rent is spent
🌳 How we're supporting your neighbourhoods
🗣️ Complaints, feedback and the customer voice
➕ PLUS so much more…

You also asked for a report that felt more personal, with real customer experiences throughout. That’s why you’ll find plenty of feedback, stories and examples of the difference we’re making together as a community.

Read it online, or pick up a copy from your local Customer Hub:
www.staffshousing.org.uk/tenantannualreport2025-26