North Star Housing

17/06/2026

It's fantastic to see a brand-new defibrillator installed in the heart of Skinningrove 👏

Well done to Tees Valley Rural Action, the Skinningrove Village Hall Trustees, our staff, our contractor Ian Williams and everyone else involved in making access to this life-saving piece of equipment possible!

12/06/2026

Residents at our Aspen Gardens scheme enjoyed getting crafty this week 🪴

Fantastic work from our Older Persons team and Tees Valley Wildlife Trust to organise this lovely intergenerational activity for the benefit of our residents. They had a fantastic afternoon making bird feeders and decorating plant pots with the children!

11/06/2026

🌟 Job Alert – Customer Services Assistant 🌟

We are looking for a Customer Services Assistant to join our Customer Services Team on a 12-month temporary contract.
As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail.
You will need to work well under pressure, manage your own workload, and take a proactive approach to resolving customers’ enquiries across our varied platforms.

🕒 28 hours per week Part-time (hybrid working)
📍Stockton-on-tees
💡 Why North Star?

We're an award-winning employer and in 2024 were named UK Employer of the Year: Platinum (

11/06/2026

Could you be a carer?

Many people don’t think of themselves as carers.

You might be caring for a parent, partner, child, friend or neighbour without realising that support is available to you, too.

You may be a carer if you regularly help someone with:

Personal care
Shopping or household tasks
Managing medication
Attending appointments
Emotional support
Finances or paperwork

If this sounds familiar, find out what support is available:

We’re here for unpaid carers with expert information, advice and support and also campaign to make life better for carers.

10/06/2026

Seen signs of damp or mould in your home? Please tell us - we’re here to help.

Reporting damp or mould early helps us deal with the issue quickly, work with you to find the cause and put things right as soon as possible.

If you notice damp, condensation or mould in your home, you can contact us by:

Calling 03000 11 00 11

Reporting it online: https://www.northstarhg.co.uk/manage-my-home/repairs/damp-mould-condensation/log-dmc/

Using the North Star Online app https://www.northstarhg.co.uk/north-star-online/

Emailing [email protected]

To help avoid spreading mould particles into the air, please avoid brushing or vacuuming affected areas.

You can also find advice and support on managing damp, mould and condensation here: https://www.northstarhg.co.uk/.../damp-mould-condensation/

09/06/2026

We’re proud to have signed the South Tees Carers Pledge this National Carers Week.

Small actions can make a big difference to carers.

Whether it’s checking in on a friend, sharing information about support services or simply recognising the contribution carers make every day, we can all help build more carer-friendly communities.

Find out more and take the pledge: https://wecareyoucare.info/campaigns/south-tees-carers-pledge-2026

07/06/2026

National Carers Week starts tomorrow 💙

Across our communities, thousands of people provide unpaid care for a loved one, often alongside work, family life and other responsibilities.

National Carers Week shines a light on the important role carers play and helps people access support.

If you think you may be a carer, support is available.

This year’s theme is Building Carer Friendly Communities. Throughout the week, activities are taking place across Teesside, including information stands, carers’ coffee mornings and more.

See the poster below or find out more about the events here: https://wecareyoucare.info/campaigns/carers-week-2026

For more information, advice and support: https://www.carersweek.org/

03/06/2026

Our phone lines will be closed Today (Wednesday, 3rd June) between 3 pm and 5 pm due to staff training.
The phone lines will reopen tomorrow at 9 am (Thursday, 4th June)
Please only call 03000 11 00 11 if you have an emergency repair to report during this time.
If your enquiry is not an emergency, you can log a repair using North Star Online.
Here's how to get set up: https://www.northstarhg.co.uk/north-star-online/

02/06/2026

Everyone deserves to feel safe, respected and comfortable in their home and community.

If something is affecting your wellbeing at home, you can speak to us, and we’ll do our best to help.

Anti-social behaviour can include ongoing noise, damage to shared spaces, threatening behaviour, or activity that makes others feel uncomfortable or unsafe.

If something is affecting your wellbeing at home, you can speak to us and we’ll do our best to help.
You can report concerns by:
Calling 03000 11 00 11
Emailing [email protected]
Using the North Star Online app: https:https://www.northstarhg.co.uk/north-star-online/
Speaking to your Housing Officer or Support Worker

If you ever feel at risk or need urgent help, contact the police:
999 in an emergency
101 for non-emergencies

You can find out more about anti-social behaviour and the support available here:
https://www.northstarhg.co.uk/manage-my-home/managing-my-tenancy/anti-social-behaviour-asb/

28/05/2026

If home doesn’t feel safe, you don’t have to deal with it alone.

Domestic abuse can take many forms; it isn’t always physical. It can include controlling behaviour, threats, emotional abuse, financial control, or feeling frightened of someone you live with, a partner, or an ex-partner.

At North Star, your safety comes first. If you choose to speak to us, we’ll listen without judgment, treat your situation with care and confidence, and work with you to help keep you safe and secure in your home.

Get in touch with us by:
Calling 03000 11 00 11
Emailing [email protected]
Using the North Star Online app
Speaking to your Housing Officer or Support Worker

If you are in immediate danger, always call 999.
You can also contact the police in confidence on 101.

You can also reach out to these services for help:

National Domestic Abuse Helpline:
0808 2000 247
nationaldahelpline.org.uk

Local support services:
Harbour: 03000 20 25 25 https://www.myharbour.org.uk/
My Sister’s Place: 01642 241864 https://www.mysistersplace.org.uk/
Halo Project: 01642 683045 https://www.haloproject.org.uk/

Support is here whenever you’re ready.