We make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care. If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear from you. We listen to your needs, experiences and concerns about local health and social care services, so we can speak out on your behalf. We gather your feedback through high-quality re
search and engagement and by inviting you to share your experiences. Our aim is to get services right for the future and ensure your worries and concerns about current services are addressed. We want to make sure those in charge put you at the heart of care and, if local needs are not being met, we have statutory powers to hold the system to account. We can also help if you have a question about health or social care services, but aren’t sure where to go to find the answer. Our experienced signposting team can help – whether you need to know how to make a complaint, how to access a service, or would like to give feedback. You can be confident that we are entirely independent and impartial and anything you share with us is confidential. We can only do our job with your help.
