Delta Housing - Formerly Estuary Housing

03/04/2026

02/04/2026

We hope you enjoy the Easter bank holiday weekend.

Our office is closed from Friday 3 April and will reopen on Tuesday 7 April.

If you need an emergency repair, you can still call us anytime. If you're a former CHP customer, call 0300 555 0500. If you're a former Estuary customer, call 0808 169 1969.

01/04/2026

As per our announcement in March 2025, Estuary has now become Delta Housing following our merger with Chelmsford-based CHP (Chelmer Housing Partnership).

Stay up to date with news, support, and what’s going on in the community, by following Delta on Facebook: Delta Housing and visiting our website: www.deltahousing.org.uk

Thank you for being part of our journey – we look forward to seeing you over there!

30/03/2026

Do you receive Universal Credit?
You will need to update the Department for Work and Pensions (DWP) about changes to your rent and service charge through your online journal.
Important: Please do not update your housing costs until you are prompted to do so. You should wait until you see “Confirm your housing costs” in your online journal before updating your details. Updating it earlier can cause issues with your claim.
If you need help, our trained staff can support you with:
• Understanding these changes
• Budgeting and financial advice
Find more financial guidance here:
https://estuary.co.uk/financial-help

30/03/2026

Resident Surgery Update

Join us at our next Weekly Resident Surgery tomorrow at 10:00 AM at Centre Place Reception, Woodgrange Estate.

We’re pleased to share that the Neighbourhood Police will be in attendance, alongside our usual Income, Housing, and Repairs teams.

This is a great opportunity to raise any concerns, ask questions, and get support directly from the teams here to help you.

Where: Centre Place Reception, Woodgrange Estate
Time: 10:00 AM – 12:00 PM

Come along and have your say — and don’t forget to spread the word to your neighbours!

28/03/2026

Looking to Move? Mutual Exchange Could Be Your Solution!
🏠If you’re dreaming of a fresh start in a new location, mutual exchange might be the perfect solution.🏠 Here's why and how it works:
What is Mutual Exchange?
This is where you can swap homes with another social housing tenant, choosing your preferred area across the UK—giving you the flexibility to decide where and when you move. Plus, it doesn’t have to be a one-to-one swap; sometimes multiple households coordinate moves in a chain to make it happen!
Why Consider Mutual Exchange?
• Faster Process: Often, it's the quickest way to relocate.
• Your Choice: You have full control over your options and can decide what works best for you.
• Flexible Timing: You choose the timing that’s right for your move.
How to Get Started:
1. Check Your Eligibility - Your tenancy agreement will tell you if you have the Right to Exchange. Not sure? Reach out to us for help!
2. Register for Free - Eligible Estuary tenants can sign up on Homeswapper or House Exchange platforms.
3. Complete the Application - Once you’ve found your match, complete the application with our team to get everything moving.
Tips for Success:
• Register on Homeswapper or House Exchange with plenty of details and photos.
• Plan for moving expenses and be ready to answer questions about your current home.
• Keep your rent up-to-date, and handle any needed repairs before moving day.
If you're ready to make a change, let us help guide you through the process. Visit our Mutual Exchange page for more details:

https://estuary.co.uk/mutual-exchange.
Contact us for support at [email protected] or call us on 0300 304 5000.

27/03/2026

Feeling the pressure of the April rent increase? We are here to help you get ahead. Our trained staff can give advice on budgeting and benefits, or help make affordable repayment arrangements if you're behind with rent.
Check things for yourself with our free-to-use benefit calculator: https://estuary.entitledto.co.uk/home/start.
Learn more about our Customer Support Fund for help if an unplanned event is making things hard.

26/03/2026

What is Tenancy Fraud?

Tenancy fraud happens when someone uses the system to gain access to social housing they’re not entitled to, often leaving those who really need it waiting longer. It can take many forms, such as:
• Subletting the property without permission

• Providing false information to get a home

• Abandoning the property while continuing to claim tenancy

• Illegal succession of tenancy without following the right process
This type of fraud doesn’t just break the rules – it prevents those in genuine need from accessing affordable housing.
If you suspect tenancy fraud or have any concerns, help us keep housing fair for everyone. Contact us confidentially at 0300 304 5000 or email [email protected].

25/03/2026

Are you in receipt of Housing Benefit? It is your responsibility to let your local authority know about changes to your rent and service charge as soon as possible.
Support: If you need our support or want to discuss the Customer Support Fund, call 0300 304 5000 or email [email protected].

25/03/2026

Resident Surgery Update

Neighbourhood Police Join Us at Resident Surgery Next Week

Join us at our next Weekly Resident Surgery on Tuesday 31st March at 10:00 AM at Centre Place Reception, Woodgrange Estate.

We’re pleased to share that the Neighbourhood Police will be in attendance, alongside our usual Income, Housing, and Repairs teams.

This is a great opportunity to raise any concerns, ask questions, and get support directly from the teams here to help you.

Where: Centre Place Reception, Woodgrange Estate
Time: 10:00 AM – 12:00 PM

Come along and have your say — and don’t forget to spread the word to your neighbours!

24/03/2026

Your rent and service charges are changing in April 2026. If you are within the first 52 weeks of your tenancy, you won't be affected by this change.
Take a look at Rent and Service Charges | Estuary to see how this affects you.
Still unsure? Get in touch with us at 0300 304 5000 or email [email protected].